Manager Staff

J

eannette Collins Experienced Manager

Visionary ~ Leadership ~ Operations ~ Human Resources

Entrepreneurial, innovative executive with extensive experience building and overseeing teams devoted to achieving a common goal. Analytical strategist skilled in successfully navigating budgets, payroll and vendor relations to ensure profitable enterprises. Collaborative communicator continually focused on building relationships and promoting synergy across business lines and global units to drive positive change, cohesive, comprehensive business approaches and enhanced profitability. Areas of Expertise include:

Operations Management

Policies & Procedures

Employee Relations

Budget Planning

Vendor Relations

Project Management

Scheduling

Staff Training & Leadership

Problem Resolution

Experience & Notable Contributions

VIRGINIA COMMONWEALTH UNIVERSITY HEALTH SYSTEM Richmond, VA 2010 - 2015

Practice Operations Manager (2013-2015)

Oversaw the daily operations of the center, coordinating tasks to ensure completion, and providing guidance and direction to staff members.

Contributions & Process Development:

Planned the allocation of staff to ensure full coverage for patients, as well as the security and safety of the practice.

Routinely conducted analysis on procedures to ensure efficient use of time and resources, identifying possible changes and recommending cost-saving implementations.

Recruited and trained team members, monitoring levels to ensure the proper staff required to maintain operations.

Conducted performance evaluations of staff, counseling team members and providing training and initiatives to improve productivity.

Maintained contact with vendors, managing invoices, payments and concerns.

Gathered and organized data to create monthly practice performance reports.

Nurse Manager Support Assistant (2010-2013)

Maintained the daily clinical standards by supervising the professional work of the staff and coordinating efforts with Human Resources to implement changes in policies, new procedures, and update daily processes.

Contributions & Process Development:

Managed the training and employee relations within the Bone Marrow Transplant division, developing administrative orientation for the staff.

Assisted with the creation and implementation of incentive programs for the team.

Monitored the payroll and benefits for employees, ensuring time entered and all time off benefits were verified and accurate, including FMLA and other leave benefits.

Allocated funding and resources to the department, maintaining proper inventory levels and determining supply needs to process orders and proactively resolve issues.

SAINT PAUL’S BAPTIST CHURCH Richmond, VA 2008 - 2010

Senior Administrative Assistant

Provided office support by implementing administrative systems, procedures and policies in regards to volunteer programs and staff communications.

Contributions & Process Development:

Conducted volunteer recruitment drives, utilizing marketing efforts to enlist assistance and complete projects efficiently and effectively.

Facilitated volunteer orientations, creating schedules to benefit the church and match available times, and assigning tasks based upon schedules.

Trained volunteers for their assignments.

Established communication programs and procedures to ensure information was disseminated efficiently.

Experience & Notable Contributions

SELF-EMPLOYED Richmond, VA 2005 - 2008

Life and Health Insurance Representative

Reviewed client background and information to offer insurance services that met their needs and requirements, developing a loyal client base through referrals, advertising and special initiatives.

Contributions & Process Development:

Established leads by contacting potential clients and making presentation to groups of people in order to educate them on insurance offerings.

Presented quarterly supplemental insurance seminars for senior citizens and their families, educating them on options and explaining current laws and regulations.

Maintained high levels of contractual coverage with insurance companies and other suppliers to ensure the availability of the best possible insurance coverage options for clients.

Researched market trends and current events to identify and report changes in the needs and potential market share options available.

US ARMY RESERVES Richmond, VA 1999 - 2009

Paralegal Specialist

Assisted judges, Judge Advocates and unit commanders on various legal matters including criminal law, civil law, contract law and fiscal law. Completed legal documents, conducted research and made preparations for legal arguments.

Contributions & Process Development:

Utilized investigative techniques and resources to discover facts pertinent to the case.

Created legal documents to support the cases.

Established communication with military clients, developing close rapport and utilizing compassion and understanding to assist with information retrieval and preparation.

Education

MASTER OF SCIENCE, Human Resource Development

VILLANOVA UNIVERSITY Villanova, PA exp. graduation 2016

BACHELOR OF ARTS, Organizational Psychology

FLORIDA INSTITUTE OF TECHNOLOGY Melbourne, FL

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