Customer Service
Resume:
Ryan J. Maull
**** ******* **** **** *, Atlanta, GA 30342
*******@*****.***
Objective:
To obtain a position where I can increase my technical and soft skills through regularly solving problems and meeting targets.
Professional Summary:
Results oriented business professional with a successful track record in the areas of: management, marketing, sales and customer service.
Outstanding listening, oral and written communications skills.
Comfortable with interacting on all levels of the organization and public.
Excellent in problem solving and negotiating. Able to make decisions independently and quickly with minimal escalations.
Professional Experience:
BB&T – Norcross, GA
Mortgage Lock/Pricing Desk Dec 2010-Nov 2015
Responsible for assisting correspondents with loan submissions for FHA/VA and Conventional loan programs
Posts daily rates, set loan caps and qualify loans for correct programs
Process and edit loans either within or incoming into loan system
Assist in pricing out loans using interpersonal skills and effective communication both orally and written
New Mortgage Loan Set Up/Operation Specialist
Key all escrow deposits on the serving system and set up escrow details
Complete an accurate and detailed review of specific information and documents included in each closed loan file, and key and verify the accuracy of loan data.
Review and Process specific loan documents including: Note, HUD, first payment letter, escrow disclosures, allonge,1008 form and transmittals
Process new imaged loans, print labels, answer and direct calls on switchboard, distribute company mail, prepare outgoing shipments, box outgoing files and assists guests
Wachovia – Chesapeake, VA
Bank Teller May 2010- September 2010
Processed treasury, tax and loan payments
Performed specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks
Explained, promoted and sold products and services
Employed security measures to ensure funds were not compromised
Maintained a customer conversion rate over 40%
Resolved problems, remained organized and worked well with little to no supervision
Radioshack – Richmond, VA
Customer Service Manager February 2008-September 2009
Exceeded sales and profit goals by up to 8% and 12% the first year
Exuded customer service skills to promote admirable satisfaction of consumers in a welcoming environment
Excelled in building and motivating management and hourly teams during daily interactions with customers to ensure elevated levels of precision with every transaction
Prepared weekly schedules, controlled accuracy of inventory and analyzed profit and loss spreadsheets and daily reports
Led startup and grand opening of new Kiosk
Subway Restaurant – Chesapeake, VA
Deli Manager January 2007-April 2008
Top Sales in the district for 3 consecutive months
Executed multiple tasks during daily operations to open and close store efficiently
Directed employees to present hospitable atmosphere while preparing food and interacting with customers
Ensured proficient exchange of currency with customers to guarantee balanced legal tender nightly
Maintained soaring standards in sanitation and safety to comply with regulatory guidelines
Managed 5 employees at one time
Education:
Norfolk State University – Norfolk, VA
Concentration in Business Finance August 2003-May 2007
Professional Affiliations:
Member of Alpha Phi Alpha Fraternity, Inc 2005-Present
Men of Blair, Blair Middle School, Norfolk, VA
References
Available upon request.
Contact this candidate