Ryan J. Maull

**** ******* **** **** *, Atlanta, GA 30342

757-***-****

acsq92@r.postjobfree.com

Objective:

To obtain a position where I can increase my technical and soft skills through regularly solving problems and meeting targets.

Professional Summary:

Results oriented business professional with a successful track record in the areas of: management, marketing, sales and customer service.

Outstanding listening, oral and written communications skills.

Comfortable with interacting on all levels of the organization and public.

Excellent in problem solving and negotiating. Able to make decisions independently and quickly with minimal escalations.

Professional Experience:

BB&T – Norcross, GA

Mortgage Lock/Pricing Desk Dec 2010-Nov 2015

Responsible for assisting correspondents with loan submissions for FHA/VA and Conventional loan programs

Posts daily rates, set loan caps and qualify loans for correct programs

Process and edit loans either within or incoming into loan system

Assist in pricing out loans using interpersonal skills and effective communication both orally and written

New Mortgage Loan Set Up/Operation Specialist

Key all escrow deposits on the serving system and set up escrow details

Complete an accurate and detailed review of specific information and documents included in each closed loan file, and key and verify the accuracy of loan data.

Review and Process specific loan documents including: Note, HUD, first payment letter, escrow disclosures, allonge,1008 form and transmittals

Process new imaged loans, print labels, answer and direct calls on switchboard, distribute company mail, prepare outgoing shipments, box outgoing files and assists guests

Wachovia – Chesapeake, VA

Bank Teller May 2010- September 2010

Processed treasury, tax and loan payments

Performed specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks

Explained, promoted and sold products and services

Employed security measures to ensure funds were not compromised

Maintained a customer conversion rate over 40%

Resolved problems, remained organized and worked well with little to no supervision

Radioshack – Richmond, VA

Customer Service Manager February 2008-September 2009

Exceeded sales and profit goals by up to 8% and 12% the first year

Exuded customer service skills to promote admirable satisfaction of consumers in a welcoming environment

Excelled in building and motivating management and hourly teams during daily interactions with customers to ensure elevated levels of precision with every transaction

Prepared weekly schedules, controlled accuracy of inventory and analyzed profit and loss spreadsheets and daily reports

Led startup and grand opening of new Kiosk

Subway Restaurant – Chesapeake, VA

Deli Manager January 2007-April 2008

Top Sales in the district for 3 consecutive months

Executed multiple tasks during daily operations to open and close store efficiently

Directed employees to present hospitable atmosphere while preparing food and interacting with customers

Ensured proficient exchange of currency with customers to guarantee balanced legal tender nightly

Maintained soaring standards in sanitation and safety to comply with regulatory guidelines

Managed 5 employees at one time

Education:

Norfolk State University – Norfolk, VA

Concentration in Business Finance August 2003-May 2007

Professional Affiliations:

Member of Alpha Phi Alpha Fraternity, Inc 2005-Present

Men of Blair, Blair Middle School, Norfolk, VA

References

Available upon request.

Contact this candidate