Administrative Assistant Customer Service

ANNETTE M. FRANCHINI

Cell 323-***-****

**********@***.***

Objective

To work in an environment where I can put to use over 15 years of experience in accounts receivable and payable and be part of assisting an organization in meeting its objectives. Experience

A.M. CABINETS, INC. 2013-2015

Administrative Assistant/Accounting Assistant

Responsible for setting up new projects in American Contractor for two companies; opening change orders.

Ordering certificates of insurance and completing OCIP enrollment forms.

Prepare Proposal/Subcontracts for direct work and prepare deposit invoices.

Preparation of 20-Day Notices, Mechanic’s Liens and Release of Liens.

Data entry of weekly job cost payroll, scanning weekly timesheets for paperless storage.

Maintaining company Business Licenses and preparation of Close Outs and Warranty Letter.

Preparation and tracking Overnight Deliveries and processed incoming and out-going mail. BUILT RITE FENCE COMPANY 2006-2013

Executive Administrative Assistant/Office Manager/Secretary

Accounts Receivable and Collections - Responsible for all activities in the accounts receivable/ payable function. Ensures timely payments of vendor invoices and maintains accurate records and control reports. Manages collection activities such as sending follow-up inquiries, negotiating with past due accounts, and referring accounts to collection agencies. Prepares financial statements.

Payroll - Performs and supervises all activities necessary to process payrolls, including maintaining related records, filing tax reports and voluntary deduction reports, processing involuntary deductions such as levies and garnishments, preparing accounting transactions and documents, documenting and updating procedures, and preparing special reports for senior management such as Sales Audits and Sales Commissions tracking. Prepared certified payroll for government agencies.

Construction Proposals -Administered and supervised contract monitoring, contract administration and compliance. Coordinated and reviewed the formulation and finalization of contracts as required in coordination with management. Performed and/or review contract payment. Ensure compliance of appropriate regulations.

Coordinated daily work activity between Project Managers, Vendors, Clients, and Sub- Contractors.

Researched the potential work available and direct bidding process accordingly and made sure bid documentation deadlines were met.

Construction Contract Processing including pre-lien notices, contract billing, insurance certificates, change orders, lien releases and mechanics liens. DON MILLER & SONS PLUMBING SUPPLY 1999 - 2006

Accounts Payable and Receivable Associate

Supported the accounting department with collections, billing, accounts payable, accounts receivable

Responsible for handling deposits, cash receipts and adjustments

Researched and resolved accounts receivable disputes and issues

Set-up customers by running credit checks and verifying credit references and issuing letters of approvals or denials

Processed credit cards charges, processed credit card billing and issued credit memos

Maintained weekly accounts receivable aging balance spreadsheet

Maintained clients files

ROTO ROOTER 1998 - 1999

Administrative Assistant/Office Assistant

Managed all aspects of the front office, heavy phones, data entry, scheduled and coordinated customer appointments and streamlined processes to increase workflow productivity

Heavy multi-tasker, handled telemarketing/sales, loss prevention order processing and light collections

Handled various aspects of accounts receivable and payable SMYER MEDICAL 1991 - 1998

Personal Assistant

Managed all aspects of an entrepreneur business office

Handled telemarketing and set appointments for business owner

Provided leadership and training to staff as business grew

Implemented office processes to maximize workflow with minimum staff

Worked on a variety of special projects to grow and maintain business JOE CRAM LINCOLN MERCURY 1985 - 1989

Receptionist

Provided excellent customer service by greeting customers and answered multi phone lines

Assisted customers with issues by handling general office duties

Prepared and submitted monthly sales report

Assisted other departments as needed

Education and Skills

2 years of college with emphasis in business accounting

Excellent computer skills – Windows, Word, Excel, American Contractor, Adobe and QuickBooks

Currently obtaining Construction Management Certification

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