Customer Service High School

Objective

Seeking a challenging position in your facility where I will be able to use my skills and knowledge.

Experience

****-******* ******* *********** ****** District Houston, Texas

Welch Middle School General Clerk II/ LEP Clerk

Assist with registration, LEP placement and testing of students

Utilize Chancey system to access and update student’s information

Keep LEP records updated, insure all information is accurate and in compliance with guidelines.

Assist with before and after school duty, monitor hallways during passing periods and lunch duty.

Assist with discipline, keeping track of tardiness and assigning afterschool detention and Saturday reflection.

Assist with records request and records management

Keep up with school bulletin boards, updating attendance, honor roll and test scores

Assist with the preparation of materials for workshops/Snap Shot Testing/ Progress Reports/ Report Cards

2007–7/2015 Doctor’s Hospital At Renaissance Edinburg, TX.

Positions held during tenure:

Out-Patient Infusion Scheduler/ Oncology Infusion Scheduler

Provide optimum level of care and customer service

Receive Doctor’s orders for out-patient procedures (Antibiotics/Blood Transfusion/Chemotherapy/Iron Infusions/Remicade/Orencia/IVIG)

Once order is obtained I register patient under the services of Out-patient and update any existing information in system.

Patient’s order and account information is forwarded to our pre-certification department and financial counselors for clearance.

Once patient is financially cleared and registered, I schedule patient in system and call patient with appointment time

Assist patients who are non-funded apply to pharmaceutical drug replacement programs

Because length of treatments can range for one day to several months, arrangements need to be made to accommodate both the patient and department.

Assist financial counselors with pharmaceutical drug replacement programs and replenishment process/ Needy Meds Program

Pre-Operative Unit Clerk

Answer phones and direct them to the appropriate person

Compile surgical charts, obtain and record vital signs/height/weight/allergies/

Obtain Lab/EKG/Radiology Reports and place in permanent record

Call and fax to Surgeons office if reports are abnormal/ Obtain medical/surgical clearances from doctor’s office

Maintain and update patient daily log

Registration Representative

Register incoming patients for various procedures (Cath-Lab/Out-patient Surgery/Direct Admissions/Pain Management/GI procedures/Lab)

Update patient demographics/Insurance information/Emergency Contact Information.

Enter patient diagnosis/Date of service/Admitting and attending Doctor and Type of service

Once patient information is completed, We run insurance information for clearance in order to send patient for invasive procedures such as lab work for surgery

2005–04/30/11 McAllen Medical Center. McAllen, TX.

Unit Clerk/ Certified Nurse Assistant Telemetry Unit

Obtain vital sign as needed and document any occurrences

Provide optimal level of care in personal hygiene and activities of daily living

Monitor patient vitals signs and glucometer checks

Assist Physicians with inputting orders in system (Labs/X-ray/Dietary/ Special procedures)

Answer phones and direct call to appropriate person

File Labs/Microbiology/Medication Renewal Forms/Pathology Reports

Update and keep track of Daily patient census

Education

2003/2009 South Texas College McAllen, TX.

Basics/ Core curriculum

2003-2004 University of Texas Pan American Edinburg, TX.

Basics/ Core curriculum

1999-2003 Edinburg High School Edinburg, TX.

High School curriculum / High School Diploma

Skills

Bilingual English/Spanish

Computer literate

Organized

Fast learner

Dedicated

Professional

Excellent customer service

Reliable and punctual

Works well under pressure

Team player

Receptive to feedback

References

Mrs. Janie Avila Nurse Director 956-***-****

Juan Antonio López Assistant Principal 713-***-****

Jennifer Vela Licensed Vocational Nurse 956-***-****

Maggie Johnson Pérez Financial Counselor Supervisor 956-***-****

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