Manager Technical Support

James (Jim) Parent

Parts and Service Manager

PROFILE

Technical Support Specialist with more than 20 years of experience in technical support including automotive and avionics troubleshooting, maintenance, repairs, integration and training

Expert in I/O Controls and Vansco Multiplex; experience in integrating electrical, air systems, and HVAC (Heating, Ventilation and Air Conditioning) with electrical control systems

Proficient in programming and reprogramming transit bus and coach nodes

Experience in servicing warranty claims, including replacing and reprogramming retrofit warranties

Proven ability to develop and present training modules on technical subjects; trained teams of up to 30, including Technicians, Service Managers, Service and Advisors across various countries including China, Japan, Denmark and Sweden

Demonstrated ability to provide excellent repair recommendations to clients through the research of vehicle data, including warranty history, repair trends and customer data

Excellent interpersonal and communication skills with the ability to work well with internal and external stakeholders

EDUCATION AND PROFESSIONAL QUALIFICATIONS

Electro-Mechanical Technician Certificate, George Brown, Toronto, ON, 1998

Ford Motor Company 6.0 Litre Diesel Advanced Diagnostics and Vehicle Systems courses

(transmission control, injector control, engine control, integrated vehicle control)

Advanced CVT/Transmission Diagnosis training

PROFESSIONAL EXPERIENCE

Denso International America Inc, Mississauga, ON 2014-current Technical Specialist

Troubleshoots, maintains and repairs mechanical and electrical bus components, including AC systems, heavy duty starters and alternators

Researches automotive parts to determine feasibility and fit with Denso products

Maintain customer relations to promote business opportunities New Flyer Incorporated, Mississauga, ON 2012-2014

Regional Product Support Manager (RPSM)

Provided product support for transit buses and coaches across 12 properties in Southern Ontario and the Maritimes

Provided on site troubleshooting, maintenance, and repairs on all aspects of the transit buses and coaches, including the utilization of Vansco Multiplex, implementing ladder logic, changing engine speed and gears as well as integrating electrical, air and HVAC systems with electrical control systems

James (Jim) Parent

Parts and Service Manager

Successfully programmed and reprogrammed vehicle nodes by downloading programs from fully functional nodes and uploaded them to non-functional nodes for repair

Effectively implemented J1939 bus practices used for communication and diagnostics among vehicle components

Serviced warranty claims on a daily basis, including replacing and reprogramming retrofit claims and reporting back to HQ in Winnipeg

Canadian Tire Corporation (Contract), Montreal, QC to Sherbrooke, QC 2010-2012

Automotive Business Support Manager (ABSM)

Developed, scheduled and implemented training programs and modules for Service Advisors and Service Technicians relating to automotive infrastructure, preventative maintenance, tire assortment planning and up-sell

Directly responsible for ensuring 25 associate store auto centers operated within corporate guidelines

Successfully introduced PartsWatch part pricing software to support the automotive industry and private label buying and selling initiatives

Communicated upcoming promotions, deals, and supported local store activities to generate additional business opportunities

Acted as a central point of contact for all dealer and auto center personnel inquiries in accordance with business operational effectiveness, policies and standards Mitsubishi Canada (MMSCAN), Mississauga, ON 2007-2010 Technical Trainer/Technical Support Specialist (Bilingual)

Acted as an expert in driveability, engine, transmission, electrical, chassis and body systems; Specialist in Electric Vehicle (i-MiEV)

Successfully performed field service assignments, including the evaluation and repair of problem vehicles, and oversaw the troubleshooting of engine computers

Directly responsible for the creation and validation of onsite technical training for Technicians, Advisors, Service Managers and support personnel, covering engines, drivetrain, chassis, electrical, etc.

Provided troubleshooting assistance for MEDIC scan tools and peripherals

Researched vehicle data, including warranty history, repair trends and customer data to support repair recommendations

Kia Canada Inc, Mississauga, ON 2006

Technical Trainer/Technical Support Specialist (Bilingual)

Delivered onsite bilingual technical training in driveability, engine, drivetrain, chassis and electrical components for teams of up to 12 employees, including Technicians, Service Managers and company personnel

James (Jim) Parent

Parts and Service Manager

Provided expert technical assistance in drivability, engine, transmission, electrical, chassis and body systems

Supported repair recommendations through the research of previous vehicle warranty history, repair trends and customer data

Ford Motor Company (Contract), Oakville, ON

2002-2006

Technical Support Specialist (Bilingual)

Led the administration of troubleshooting and repair of special projects involving the 500 Ford Accent lines at Canada Post which experienced deficiencies with the master cylinders

Supervised, created, prepared and validated training for up to 12 employees, including Technicians and Service Managers on all electrical and transmission related issues

Delivered training materials to company personnel on CVT (Continuously Variable Transmission)

Directly responsible for onsite dealership visits for large issues relating to maintenance, repairs and troubleshooting

Bombardier Regional Aircraft, Toronto, ON 1997-2002 Project Manager/Technical Support/Field Service Representative

Led the technical training efforts for up to 30 Technicians, Supervisors and Managers in various countries including China, Japan, Denmark and Sweden

Provided technical support for airlines, including the maintenance and servicing of all parts Canadian Airlines International, Toronto, ON 1988-1996 Avionics/Electrical Technician

Responsible for the maintenance, troubleshooting, repair and modification of aircraft electrical, electronic and mechanical systems, including lights, wiring, door switches and digital engine controllers

Effectively edited and validated schematic diagrams for aircraft test equipment

Conducted aircraft maintenance on flight lines, provided airline technical support and designed test equipment

Canadian Armed Forces, Summerside, PEI 1982-1987

Integral Systems Technician

Performed electrical and electronic maintenance, repairs, modifications and calibrations to aircraft systems and components, including flight computers and autopilots

Successfully performed lab technician duties through the maintenance and report of flight instruments, navigation units and computer controllers

Designed and created schematic wiring diagrams for aircraft and test equipment James (Jim) Parent

Parts and Service Manager

COMPUTER AND SOFTWARE SKILLS

PowerPoint, Excel and Word

INSIGHT (Cummins), Meritor, EMP, Labco, etc

Database

Photo editing

Several CAD drafting and modelling tools

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