Customer Service Manager
Resume:
CURRICULUM VITAE
Position Required
Permanent
Notice Period
PERSONAL INFORMATION
Surname
van Schalkwyk
Full Name
Surita
ID Number
820-***-**** 087
Residential Address
*** ********skop Pretoria
Languages
Afrikaans, English
Contact details
072-***-**** / ******************@*****.***
Marital Status
Engaged
Dependants
Two
Health
Excellent
EDUCATION
Name of School
Stilfontein High School, Stilfontein, Northwest
Highest Standard Achieved
Grade 12 Class of 2000
Subjects Passed
Afrikaans, English, Biology, Mathematics, Technical drawings, Building construction.
EMPLOYMENT HISTORY
Employer
Hicell Cellular/Vodacom Monumentpark
Industry
Retail
Position
Store Manager & Administrator
Period of Employment
May 2015 - Current
Duties
Ensure daily banking is done.
Daily data capturing.
Daily stock check and month end stock take.
Responding to emails and answering of telephone.
Sending of daily, weekly and month end reports.
Ordering Stock,Receive stock, book in stock and doing stock rotations for suppliers.
Keeping Stock Limits on Devices & Accessories
Use UCS Retail Office for reports, invoicing, quotations, and claims.
Training of new employees.
Booking employees monthly for training that’s available
Ensure commission for staff is done on a monthly basis.
Keep filing system up to date.
Handling of expenses, petty cash, and other pay outs.
Debtors and creditors.
Marketing, Existing and New Clients
Resolve customer complaints
Selling of contracts, upgrades, accessories and airtime
Attending to weekly meetings
Achieving monthly targets
Reference
Wendy Willis (HR Manager)
EMPLOYMENT HISTORY
Employer
Hicell Cellular/Vodacom Shop Brooklyn
Industry
Retail
Position
Administrator
Period of Employment
November 2013 - Current
Duties
Ensure daily banking is done.
Daily data capturing.
Daily stock check and month end stock take.
Responding to emails and answering of telephone.
Sending of daily, weekly and month end reports.
Receive stock, book in stock and doing stock rotations for suppliers.
Use UCS Retail Office for reports, invoicing, quotations, and claims.
Training of new employees.
Ensure commission for staff is done on a monthly basis.
Keep filing system up to date.
Handling of expenses, petty cash, and other pay outs.
Debtors and creditors.
Reference
Wendy Willis (HR Manager)
Louis Papo (Manager at 4U Brooklyn)
EMPLOYMENT HISTORY
Employer
Hicell Cellular/Vodacom Shop Brooklyn
Industry
Retail
Position
Sales Consultant
Period of Employment
May 2013– October 2013
Duties
Customer service.
Selling of contracts, upgrades, accessories and airtime.
Resolve customer complaints.
Achieving high targets as company is highly target driven.
Booking Repairs.
Receiving payments from customers, run day end and cash up.
Reason for leaving
Promoted to Administrator
Reference
Wendy Willis (Head of HR)
EMPLOYMENT HISTORY
Employer
Hicell Cellular/Vodacom Shop The Grove
Industry
Retail
Position
Sales Consultant
Period of Employment
December 2011 – April 2013
Duties
Customer service.
Selling of contracts, upgrades, accessories and airtime.
Resolve customer complaints.
Achieving high targets as company is highly target driven.
Booking Repairs.
Receiving payments from customers, run day end and cash up.
Reason for leaving
Transferred to Vodcom Shop Brooklyn
Reference
Wendy Willis (Head of HR)
EMPLOYMENT HISTORY
Employer
Cell C Klerksdorp
Industry
Retail
Position
Sales Consultant
Period of Employment
December 2011 – October 2011
Duties
Customer service.
Selling of contracts, upgrades, accessories and airtime.
Resolve customer complaints.
Daily stock check and receiving stock on a daily basis,
Counting till floats, receiving payments from customers, run day end cash up.
Reason for leaving
Relocated - Pretoria
Reference
Rene Mare
John-John Meyer
Sean Walden
EMPLOYMENT HISTORY
Employer
Cell C Wilkoppies
Industry
Retail
Position
Manager
Period of Employment
February 2008 – January 2011
Duties
Ensure daily banking is done.
Daily data capturing.
Responding to emails and answering of telephone.
Sending of daily, weekly and month end reports.
Receive stock, book in stock and doing stock rotations for suppliers.
Ensure commission for staff is done on a monthly basis.
Keep filing system up to date.
Handling of expenses, petty cash, and other pay outs.
Debtors and creditors
Resolve customer complaints
Selling of contracts, upgrades, accessories and airtime
Attending to weekly meetings
Achieving monthly targets
Canvas customers
Reason for leaving
Branch closed – Transferred to Cell C Klerksdorp
Reference
Rene Mare
John John Meyer
EMPLOYMENT HISTORY
Employer
Massdiscounters/ Game Klerksdorp
Industry
Retail
Position
Administrator/Sales Consultant
Period of Employment
April 2006 – January 2008
Duties
Customer service.
Selling of contracts, upgrades, accessories and airtime.
Resolve customer complaints.
Booking Repairs.
Receiving payments from customers
Keep filing system up to date
Daily stock check
Receive Stock, book in stock
Sending month end reports
Reason for leaving
Better offer
Reference
Jan Mare (Merchandise Manager)
GENERAL ATTRIBUTES
Excellent Customer service skills
Excellent Telephone skills
Good interpersonal skills
Ability to work under pressure
Good verbal and written communications
Good administration skills
Good team worker and ability to work individually
Goal orientated
Highly target driven, achieve targets that’s given to me, and achieving more than expected.
Contact this candidate