Customer Service Representative

VERONICA C. THOMAS

Atlanta, Georgia

****************@*****.***

SUMMARY

Administrative professional with extensive experience in support, assisting senior management

And support teams with expense and travel reporting, audits, inventory, supply logistics, and

Order management. Additional experience includes accounts receivable, customer billing, and

Contributing to company objectives.

Customer Service

Administrative Support

Accounting

Reconciliation

EXPERIENCE

RICOH AMERICA CORPORATION, Atlanta, GA

Billing Coordinator (2013-2013)

2001-2013

Maintained accurate and timely customer billing miIizing knowledge of company products,

Processes, and internal resources.

Provided a high level of customer service to internal and external customers by

Demonstrating prompt and thorough attention to issues and requests.

Placed service and supply calls for specified customers.

Answered incoming calls from internal and external customers.

Entered maintenance/contract data into billing system sold by sales professional.

Created billing template from SBT Billing System.

Created warranty for specific accounts.

Install Coordinator (2010-2013)

Installed equipment into system after receiving the correct customer signed documentation.

Performed quality checks for required information.

Documented installation of serial number of equipment delivered.

Supply Coordinator (2005-2010)

Ensured accurate order placement of customer supplies.

Managed order processing of customer supply requests.

* Entered supply orders and promptly invoiced customer.

Financial Account Coordinator (2001-2005)

Managed and processed assigned expense and travel transactions.

Coded and performed audit checks of expense reporting.

Entered appropriate data into PeopleSoft system.

Distributed reimbursement checks.

EDUCATION

Diploma, Frederick Douglas High School, Atlanta, GA

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