Customer Service Administrative Assistant
Resume:
Andrea E Dummitt
***** ************ **** ***. **
Charlotte, NC 28262
************@*****.***
Objective
To obtain a position that will allow me to utilize my hard working, organized, customer service skills of 9 years’ along with the ability to progress within the company.
Skills and Abilities
Experienced with Mircosoft, PowerPoint, and Excel
Expert at utilizing a multi-functioning telephone and operating system
Excellent communication, written and verbal
Detail oriented and the ability to multi-task
Experience
Comfort Suites, Charlotte NC Front Desk Representative 02/2015- Current
Reserve, cancel, and confirm reservations, Maintain final record of credit card and cash transactions, Resolve customer complaints and issue maintenance requests, and Process up to 120 guest arrivals and departures per day.
Microtel Inn, Charlotte NC Front Desk Representative 09/2014-12/2014
Greet and welcome all guess with a smile and professional conversation, Managed guest arrivals including processing payments, noting requests, and issuing room keys, Coordinate with housekeeping to ensure all requests were handled promptly, Answered phone calls and emails for group bookings and meeting space.
Rotelli’s Pasta, Conway SC Food and Beverage Server 01/2012-09/2013
Acted as shift lead opening and closing lunch, Placed and completed orders while finalizing cash and credit card transactions, Maintained sanitation levels as directed by Osha regulations as well as Servsafe certification 2012.
Microtel Inn, Myrtle Beach SC Front Desk Representative 04/2011-01/2012
Created reservations, completed check ins and outs, Settled guests foilos and charges, Assisted and handled guest complaints, Managed housekeeping and assigned rooms.
Education
Horry County Schools General Studies August 2013
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