Customer Service Sales

Melissa Joseph

CURRENT ADDRESS **** ******* **** / **** *** Charlotte, NC 28269

P.O. Box 480824

704-***-****- Extension 137

*******@*****.***

Highlights

•Successful leader, equally effective as member of a team.

•Exceptional Customer Service Skills.

•Professional demeanor and attentive to detail.

•Experienced and knowledge with Microsoft Word, and various software.

Education and Training

South University On-line, Savannah, Georgia

Health Science

Pace University, New York, New York

Business Administration

Employment Experience

Ming Dynasty Trucking Company Charlotte, North Carolina Office Manager July 2015 to Present

Maintain office procedures, order supplies, schedule and, track deliveries

in the system, processes and enter employee’s information in the computer.

Prepare all correspondences, and manage the phones.

Macys Store (Flex) Charlotte, North Carolina July, 2011 to October, 2011

Sale Associate / Customer Service

Provide exceptional customer service.

Open new store credit cards and look up existing accounts.

Achieve daily sales goals.

JC Penney Store (F/PT) Staten Island, N Y and Concord, N C December 2010 to June 2011 March, 2010 to June, 2011

Sale Associate/ Customer Service

Processed and opened new accounts and issued temporary store cards.

I managed visual displays to create an environment conducive for sales. .

Successfully achieved daily and weekly sales goals set by regional and district offices.

Staten Island Bank in Trust Staten Island, New York 10301 December, 2006 to April, 2008

Customer Service Representative

Processed transactions such as money orders, official and certified bank checks,

and successfully performed all other financial transactions.

Referred customers to other financial services provided by the bank.

Citi Habitats New York New York, New York March, 2003 to October, 2003

License Real Estate Agent

Researched and investigated apartments for listings and prepared information for publication.

Complied information over the phone from the client to determine their individuals needs for housing.

Conducted background credit history reports on clients.

Prometric Testing Center New York, New York October, 1993 to April, 2002

Test Center Administrator/Supervisor

Administered and collected payment for a variety of professional licensed exams by check, credit card or money order transaction.

Managed an office staff for proper staffing and supervised overall daily office operations.

Ensured reports and routine correspondence were written and submitted to manager in a timely fashion.

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