Manager Service
Resume:
ROSE ANN LAYUG GOPEZ
#*** *** ******* ****** ****** Pampanga
Mobile Number: +63-905*******
E-mail add: *************@*****.***
JOB OBJECTIVE: Desire a challenging position, in a reputed prestigious company, where my vast experience and skills would have valuable application and to utilize my knowledge and skills acquired from my college education and to be able to contribute to the company in the best way I can.
EDUCATIONAL BACKGROUND:
Tertiary Level : University of the Assumption
City of San Fernando Pampanga
B.S. Hotel & Restaurant Management
(2009-2013)
Secondary Level : Our Lady of Guadalupe School
San Antonio Mexico Pampanga
(2004-2008)
Primary Level : San Antonio Elementary School
San Antonio Mexico Pampanga
(1998-2004)
WORK EXPERIENCES:
Guest Relation Staff
Shakey’s
Maimpis San Fernando Pampanga
February – May 2015
Duties and Responsibilities:
Welcoming Guest
Demonstrating menu knowledge answering questions
Up selling specialty items Describing dishes
Taking orders (beverage and food)
Attending pre and post service briefings and giving the team feedback on comments made by our guests.
Establishing a regular guest record to better serve our loyal customers by knowing their needs.
Receptionist (Part Time)
Da Laura Italian Restaurant & Wine Bars
47 Neil Road Singapore 088827
December 2014
Duties and Responsibilities:
Making sure the dining and storage area is up to safety and cleanliness standard
Assists in polishing crockery, wine glasses and other dining utensils
Usherings guests to the respective seats
Taking orders
Up-selling of food, beverages and other relevant products
Carrying out other ad hoc duties as assigned by the manager
Waitress
Handlebar Bar and Grill, Inc.
#31 Polaris Street, Brgy Poblacion, Makati City
July 10, 2014 - August 11, 2014
Duties and Responsibilities:
Welcoming guests
Demonstrating menu knowledge answering questions
Up selling specialty items Describing dishes
Taking orders (beverage and food)
Handling complaints
Ensuring guest satisfaction
Receptionist
Crisostomo Restaurant, Alabang Town Center, Las Pinas City
July 17, 2013 - June 27, 2014
Duties and Responsibilities:
Responsible in booking, scheduling and phone reservation for guest.
Responsible in rendering good quality of service to customers
Entertaining and providing the needs of customers within the restaurant
Service Host
Supreme Noodle House, Pampanga, Philippines
April 2009 – April 2011(Summer Job/ Working Student)
Duties and Responsibilities:
Responsible in taking food order as well as serving it to the guest.
Responsible in providing quality service to the customer.
ON – THE – JOB TRAINING:
Service Host Intern
Sands Resto Grill, Lighthouse Marine Resort
January 8, 2013- February 11, 2013
Greeting guests upon arrival.
Serving the guests
Taking order of the guests
Busting out the left over foods.
Intern at Housekeeping Department
Lighthouse Marina Resort, Subic
November 9, 2012 – December 29, 2012
Attending to guest’s requests.
Cleaning the guest rooms and the public areas of the hotel.
SCHOLASTIC HONORS:
President's Lister
2nd semester 4th year
Dean's Lister
1st semester 4th year
SEMINARS, CONVENTIONS, ACTIVITIES ATTENDED
Career Quest 2012 (Job Orientation for Graduating College Students)
University of the Assumption
December 4, 2012
Society of Hotel and Restaurant Enthusiasts
Culinary Escapade
Century Hotel, Balibago Angeles City
November 11, 2011
Front Office Seminar and Hotel Tour
Tambuli Resorts, Mactan Island, Philippines
September 12, 2011
Basic Hotel Operations
Crown Regency Tower, Cebu City
September 10, 2011
Hospitality Industry Exposure Trip
EDSA Shangri-La Manila, Mandaluyong City
September 10, 2011
The Barista Basics
Coffee Sessions with the Academe Seminar
University of the Assumption
July 22, 2011
Bar Exposure Program
T.G.I. Friday’s Robinsons Place Manila
September 9, 2010
Front Office and Housekeeping Operations Seminar
Palawan Function Room, Edsa Shangri-La, Manila
September 9, 2010
School Familiarization Tour
Center for Culinary Arts, Manila.
September 9, 201
PERSONAL BACKGROUND:
Date of Birth : October 7, 1991
Place of Birth : San Antonio Centro Mexico, Pampanga
Age : 23 yrs. old
Civil Status : Single
Sex : Female
Nationality : Filipino
Height : 5’3”
Weight : 42 kg.
Religion : Christian
Language : English, Tagalog
SPECIAL SKILLS:
Literate in computer application in the following program : MS Word, MS Excel, PowerPoint.
Trained in proper telephone manner and ethics.
Knowledgeable in table setting, table skirting and napkin folding.
Can communicate using English and Tagalog Language.
Good Customer Services
CHARACTER REFFERENCES:
Ms. Leslie Santos
Captain, Shakey’s
Maimpis, City of San Fernando
Mr. Richard Villamante
Manager, Crisostomo Restaurant
Alabang Town Center, Las Pinas City
Ms.Lourdes Austria
Manager/Administrator, Handlebar Bar & Grill Inc
#31 Polaris Street, Brgy Poblacion, Makati City
(+65) 96124326
Rose Ann L. Gopez
(Applicant)
Contact this candidate