Customer Service Sales
Resume:
MICHAEL MELIH MORGAN
Schertz, Texas 78154
***********@*****.***
Education: Master of Arts. International Relations with concentration in Economics.
G.P.A 3.36 St. Mary’s University. San Antonio, Texas. (December 2000)
Bachelor of Science. Business Management with a minor in Human Relations.
Achievements: Linguist, U.S. Department of Defense Mosul, Iraq. Translated Turkish language
Into English, screened Turkish workers for employment and provided
Intelligence services for the United States Army.
Management, Provided personnel management for 18 sales staff, hiring
Through termination actions.
Operational control for 12,500 square foot store.
Created and implemented employee incentive to maximize sales and
Motivated team members (i.e. cash awards, spiffs, and trips).
Managed an operating budget of 3 million dollars.
Provided forecasting markets analysis, budgetary and profits requirements.
Balanced and allocated funds in retail and independent markets.
Handled advertising budgets, consignment accounts and vendor relations.
Entrepreneurial skills from simultaneous ownership of 2 retail stores.
Proven ability to relate to professional staff and co-workers at all levels.
As a business owner, generated a vital network of business and industry control.
Reviewed product feature and differentiation’s to enhance business potential.
Business Development Manager
Represent Language Line Translation Solutions and promote sales to current and prospective clients
Develop and execute strategies to provide localization services to current and prospective clients
Structure agreements for localization services, negotiate with client representatives, and advise management about strategies to secure new business.
Obtain management approval of all proposals and estimates before submitting them to the client
Provide clients with relevant information about the company, services provided, pricing structure, production processes, project management, and customer service
Involve Project Managers and/or production resources to service the client when needed
Participate in and or deliver presentations to current and prospective clients
Provide help and mentoring to Project Managers
Gather all data needed for job estimates and provide information on projects to the estimate team; work with in-house teams to meet client needs in a complex, relationship-selling environment
projects and assure adequate communication lines are used during projects
Sales/ Outside Sales (B2B)
Responsible for canvassing, cold calling, telemarketing, as well as sales leads for CCTV, Access Control, Burglary Alarms, Fire Alarms, Security Cameras. Account acquisitions, territory management, and developments for commercial accounts medium to large and National Accounts including GSA.
Sold, Kyocera, Canon, Savin, Sharp, Panasonic, digital copiers, printers, network integration information’s configuration to all businesses. Performed territorial sales, cold calling/prospecting, and telemarketing. Build healthy client base for Start-up Company in San Antonio and Austin Texas. Provided excellent customer service, training, and demonstrations to clients. Performed consulting and cost analysis to prospecting clients. Achieved monthly sales quota.
Effectively closed sales to meet business objective. Assisted other executives in qualifying various products, meeting customer needs and exceeding their expectation by providing best solutions, offering financial plans, asking for order.
Employment:
Business Development Manager, Dominion Design And
Integration. September 2011- February 2012
Account Executive, Texas Imaging Systems. San Antonio, TX
January 2009- July 2010
Senior Sales Consultant, ASG Security, San Antonio, TX
October 2005- September 2010
Linguist,
Department of Defense, Ft. Mead, MA
October 2004- July 2005
Account Executive, Automation Plus Services Inc, Austin, TX
May 2001- September 2004
Computer Skills: Windows 2007 Microsoft Offices 2008
Military Experience: United States Navy Honorable Discharged
Language Skills: Proficient in Turkish and Azeri Languages.
References: Available upon request.
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