Customer Service Representative
Resume:
SONIA GOMEZ
Houston, Texas *****
**********@*****.***
QC Medical Clinic December 2014 – August 2015
Houston Texas 77036
1.Staff Assistant – Supervise employees, making sure all clerical duties where completed in a timely manner, payroll. Work on assignments assigned, very detail oriented.
2.Accounts Receivable Collect monies. Document all in register book. Kept binder of all copies of checks received with copy of invoices. Forward monies to owner at end of day.
3.Schedule patients in Practice Fusion, assisted in answering phones, and greeted clients.
4.Provide bilingual (Spanish) customer service when needed to patients and clients.
HCA (Parallon Business Group) January 2005 – June 2014
8101 W Sam Houston Parkway
Houston Texas
1.Government Logging – Working with MCR discrepancies and correcting patient’s accts to correct balances according to guidelines. Working on erequest (DET’s). Document in Artiva when request was made. Request from other depts. for a specific handling of a claim.. Host was part of the process when any discrepancies needed to be corrected.
2.Collections Dept. - Following up on worker comp accts with insurance companies for prompt payments. Working on erequest (DET’s). Request from other depts. for a specific handling of a claim. Also work in Artiva and Host programs.
3.Billing Dept. - Correcting alpha or numeric errors in claims to be billed electronic in SSI billing program, splitting claims due to year due to year end, change of insurance policy, etc. Put my best effort in making sure those claims went out with no error, efficiently and productively. Working on erequest (DET’s). Request from other depts. for a specific handling of a claim. Also work in Artiva and Host.
PASC (Patients Accounts Service Center) June 2001 – May 2003
9800 Centre Parkway
Houston, Texas 77036
1.Bilingual customer service representative- Assist patients in resolving balance in accts by rebilling primary insurance, adding secondary insurance to patients’ accts or setting payment plans
Medical Intercept Systems October 1999 - April 2001
2900 Wesleyan Company closed its doors
Houston, Texas
1.Posting payments balancing each batch posted.
2.Correspondence, filing appeals.
3.In charge of lost or misrouted payments from insurance companies and patients and posting to correct accts.
EDUCATION:
Texas School of Business August 1993 – August 1994
Houston, Texas
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