Customer Service Manager

David H. Koplitz

** **** *****, *********, ** ***03 § 516-***-**** § ***********@*****.*** § linkedin.com/in/davekoplitz

Purchasing Manager / Purchasing Agent / Senior Buyer

Core Competencies Include:

Contract Terms & Negotiations § Margin Improvements § Inventory Management

Logistics, Importing & Customs § Purchase Order Software § Materials Requirements Planning

Customer Service § Quality Inspections § Support for Internal Product Development Efforts

PROFESSIONAL EXPERIENCE

Facilities Coordinator / Purchasing Agent (2014 – Present, 2007 - 2008) THE ROCKEFELLER FOUNDATION, NYC, NY

Bid, analyze, and award all facilities related purchase contracts.

Provide purchasing consulting services to the Finance Department. The services include reviewing procurement activities and future sourcing strategies.

Process invoices for payment by reviewing invoices for accuracy and proper coding. Record Excel spreadsheet to ensure accurate year to date expenditures.

Responsible for on-time delivery of ordered requirements.

Recertification of approved vendor list.

Assist in establishing new offices & relocation of office personnel.

Adjust HVAC controls to meet temperature requirements.

Assist the Facilities Manager in maintaining the security data file using Win-Pak Software. Issue and delete employee’s access cards and provide passport photos as required.

Track a $5MM departmental budget using ARIBA procurement/contract/purchase-order system.

Sales Representative (Feb 2014 – Aug 2014). DEL MIR CATERERS. Muttontown, NY

Developed relationships with vendors in the food and entertainment business.

Worked with management to plan and execute presentations at food shows.

Personally ensure all customer issues were resolved to the customer’s satisfaction

Purchasing Manager (2013 – 2014). COASTAL ENVIRONMENTAL GROUP, INC. Edgewood, NY

Purchased construction related materials, services, and all office support requirements.

Maintained relationships with the vendor community. Establish vendor credit terms and issue credit applications as required.

Negotiated blanket purchase orders and monitor compliance over the life of the contracts.

Issued all purchase orders.

Achieved cost savings while improving or maintaining the quality of goods and services purchased.

Reviewed purchase requisitions (POR’s) for appropriate internal approvals and compliance with approved financial policies and procedures.

Developed supplier payment plans on a continuous basis.

Managed the vendor payment process by establishing a weekly-approved vendor to be paid list. List is presented to the Provide cash management of the vendor payment process by establishing a vendor to be paid list. This list is presented to the owner for his approval.

Authorized vendor payments using one of the approved owner’s credit cards or instructing Accounts Payable to issue company checks.

Managed the Accounts Payable & Accounts Receivable Team (4 Personnel).

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Purchasing Agent / Purchasing Consultant (2011- 2012). MITHRIL TECHNOLOGY, Westbury, NY

Purchased computer hardware, software, peripherals, and licensing contracts and renewals, in direct response to client inquiries/commitments.

Interfaced with customers (small-to-mid-size businesses), and in a consultative role, discuss clients’ technology needs.

Maintained healthy relationships with distributors. Reach out to these suppliers, receive quotes, and conduct price negotiations. Compare suppliers’ quotes and mix and match components, if need be, to capture the best overall price and delivery commitment.

Created customer estimates based on merchandise costs, profit margin increments, and shipping fees.

Tracked receipt of goods against sales orders. Notify technicians and expedite the assembly of products.

Created Excel spreadsheets allowing the owner to contemplate different profit margins scenarios.

Authorized payments to distributors.

Trained other employees in best practices in purchasing.

Senior Buyer (2008 – 2010). DENTSPLY INTERNATIONAL / GAC, Bohemia, NY

Managed relationships with over 50 global suppliers for the procurement of orthodontic supplies, both standard and special-request items.

Negotiated pricing, inspected quality, and pursued favorable delivery commitments for over 4000 SKUs destined for company’s warehouse and subsequent resale to leading dental suppliers.

Provided product-specific information to inquiring customers, including Henry Schein Inc., a premier account. Ensured excellence in customer service to this account, which necessitated judicious oversight of production schedules.

Continually monitored inventory levels at warehouse to guarantee adequate fulfillment.

Used materials requirements planner (MRP) expertise to place orders with suppliers.

Initiated, pursued, negotiated, and secured tiered discounts/rebates of up to 5% for volume purchases.

Reduced sourcing costs by identifying alternative suppliers.

Led weekly meeting to advise on production, availability, and status of key sourcing projects.

Pursued charge-backs and/or replacement items for inferior goods, as appropriate.

Purchasing Manager (2005 – 2007). WRAP-N-PACK INC., Farmingdale, NY

Led procurement efforts for this company which purchased and resold packaging material. Guided the efforts of one purchasing clerk and two buyers.

Managed relationships with approximately 100 domestic vendors supplying 5000+ SKUs.

Negotiated prices and delivery dates, which were critical to the company’s JIT inventory approach.

Discussed needs directly with customers. Investigated sourcing for special request items.

In the owner’s absence, provided sales quotes to customers.

Traveled to factories to inspect quality.

EDUCATION

Bachelor of Arts, Business Economics, 1990. State University of New York at Oneonta, Oneonta, NY

TECHNOLOGY

Windows, Word, Excel, PowerPoint, Outlook, AS/400, Citrix-AX & ARIBA Procurement System, Box, Concur, Great Plains

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