Customer Service Medical

JERRY CESAR

** ***** ******, **********, ************* 02125

Email: *************@*****.***

Phone: 617-***-****

OBJECTIVE: To obtain a position that would best utilize my unique skill set, organization abilities and professional experience to become a valued member of a successful team.

LANGUAGES: Fluent in English, French and Creole

PROFESSIONAL SKILLS/TRAINING:

Trilingual

Excellent Customer Service skills

Excellent communication skills and interpersonal skills

Prompt and reliable; capable of multitasking

EDUCATION:

Boston English High School, Boston, Mass 1987-1991

Diploma

EMPLOYMENT HISTORY:

Rosie's Place

5/19/15 - present

Operations Tech

- Maintain facility grounds

- Maintain kitchen and lobby

- Basic repair of building

- General maintenance

- Snow removal

Aramark, Boston, MA

Tufts Medical Center 10/13- 2/23/15

Patient Transport/Dispatch

• Transport patient via wheelchair, stretchers and hospital beds in a safe and timely fashion

• Safely transport patient’s belongings, medical records, specimens, and hospital equipment

• Maintain friendly, efficient, positive customer service attitude toward patients, and hospital staff

• Maintains current knowledge of all hospital policies, procedures, rules and regulations

• Communicates via phone and handheld radios

• Handles radio communications in a prompt, accurate, courteous and professional manner

• Perform data entry

• Dispatch calls to transporters using ISIS PRO Program

• Assign breaks

• Ability to respond to CODE BLUE according to protocol promptly and efficiently

• Work well under pressure

Boston Medical Center, Boston, MA 6/2005-2/2009

Environmental Services/ Patient care associate/Materials Distribution Assistant

• Transported hospital medical materials to med rooms and patients

• Stocked medical supplies (surgical gowns, instruments, etc.)

• Prepared patient’s room for admission

• Maintained patient confidentiality

• Replenish code cart/exchange carts/wash stations, etc.

• Responding to CODE BLUE with code cart

Jade Distributions, Boston, MA 5/2000-5/2005

Warehouse Supervisor

• Drove forklift/loading/unloading trucks

• Maintained shipping and receiving manifest and logs

• Supervision of 8 man crew/ Training of employees

• Knowledge of packaging procedures, materials, and inventory used in packaging and/or handling of finished goods – Receive, unpack, verify receipt against slip, and generate goods receipt

B. Rothstein’s Wholesale 1/1995-10/1997

Warehouse Attendant

• Loading/unloading trucks

• Driving forklift

• Order picking/rotating stock

• Warehouse/maintenance

• Customer Service

06/17/1991-09/20/1993

Toys R Us

Dedham, MA

-Stock clerk

-Restocking shelves

-Merchandising

-Unloading delivery trucks

United States Post Office

10/20/1990 - 1/30/1991(Seasonal)

Pigeonhole Clerk

- Sort mail by zip code through pigeonhole

- Maintained warehouse

- Load/ unloading mail truck

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