Sales Manager

Pranab Jyoti Dutta

Overall experience of *+ years across in Banking & HR management including Sales, Collections, Business Development, Strategic Plan, Customer Relationship Management, Team Management.

CONTACT NUMBER : +91-874*******

E-MAIL IDs. : *************@*****.***

CONTACT ADDRESS : House No-1607/3, Street No-6, Mata Road, Rajiv Nagar,

Gurgaon, Haryana-122001.

DATE OF BIRTH : 7th July 1984

Employer : Reliance Life Insurance Co Ltd.

Period : July 2015 to Present.

DESIGNATION : Key Relationship Manager.

Business Domain: Sales.

Job Responsibility and Role:

Key Relationship Manager.

Customer Services.

Need Analysis.

Generating Business.

Increasing Client Base.

Manage Leads and fixed appointments.

Need base selling.

Closing leads and taking references.

Service and follow up.

Employer : Golden Hawk Debt Management and legal Services Pvt. Ltd.

Period : Sep 2013 to June 2015.

DESIGNATION : Agency Manager.

Business Domain: Pickups, Sales, Collection and Recovery for ICICI Bank, HDFC Bank, Axis Bank, Fullerton India Credit Co, Bajaj Auto Finance Ltd. Etc.

Job Responsibility and Role:

Agency Manager-

Monitoring Team Leader, Supervisor of collection and sales.

Keeping track of portfolios and reporting the same to concern DM.

Managing customer query related activities.

Customer relation management.

Monitoring supervisor of pickups in early buckets.

Managing customer’s payment delinquency and make them aware abut CIBIL and its importance and also make them aware how importance it is to pay their EMI regularly for bank and them.

Interacting with the customers knowing there problems and reasons of delinquency guiding them how to manage their financials and helping them to cope up from their delinquency.

Making marketing strategy to promote sales.

Cross selling of other banking product

Meeting with Clients and aware and sales them.

Prompting Tele caller, back office executives to process files faster.

Perform employee relations functions and work pro-actively with director to develop strategies.

Responsible for company requirement.

Conduct corporate induction for the new employee

Determining Training and development

Handling staff salary coordinate with all staff and supervisor.

Managing back office work.

MIS and reporting.

Employer : Golden Hawk.

Period : July 2010 to Aug 2013.

Designation : Supervisor.

Business Domain: Collection and Recovery for ICICI Bank, HDFC Bank, Fullerton India Credit Co, Bajaj Auto Finance Ltd. Etc.

Job Responsibility and Role:

Supervisor - Personal Loan, Auto Loan Credit Card & TW. (Part Time as a Commission Basis)

Collection through Tele calling, Field Visit and Tracing.

Cash deposition in the bank & cheque payment given to ops as per the date of cheque

Receipt Book Recon - weekly basis.

Monitoring collections/strategy/analyzing, plan-allocation strategy for the entire month, keeping in mind optimum utilization of resources available

Managing in house team with tale callers, field executive skip tracer ect.

Receipt Book - Maintaining the inward and outward details of the receipt book.

Handling all cash & cheques activities.

Day to day query, escalations, MIS and reporting.

Identifying and initiating legal action on chronic & conduction periodical audit check and giving feedback to Bank.

Receipt books, ID cards, Settlement letters, and waiver approval to track maintain.

Handling monthly audit and recon.

Employer : ICICI Bank Ltd.

Period : Mar 2008 to Jan 2010.

Designation: Sales Officer.

Business Domain: Sales.

Job Responsibility and Role:

Sales officer- Personal Loan, STPL and Credit Card.

Working with FCRM. I-Score, I-View, CTL, Finn One & Tips.

Maintain relationship with the existing clients and develop new leads.

Making marketing strategy to promote sales.

Meeting with Clients and aware/sales them CASA.

Directly interacting with customer and dealing the product features

Senior sales Level - Strategic Planning / Business Development

Cross selling of other banking product like PL, STPL Credit card.

Maintenance and reporting of daily sales report.

Achieve sales targets and providing Customer service.

Prompting Tele caller, back office executives to process files faster.

EDUCATIONAL QUALIFICATION

oPursuing M.A. from Sunrise University.

oB.A. from Sunrise University.

oHigher Secondary (Arts) from KGHS School under Assam Higher Secondary Education Council.

oHSLC from KGHS School under Secondary Education Board of Assam.

PROFESSIONAL QUALIFICATION

oOne Year Diploma Course in Computer Application (ADCAM).

oThree month Diploma Course in Desk Top Publishing. (DTP).

oDRA from Indian Institute of Finance and Banking.

COMPUTER SKILS

oAdvanced knowledge of Ms Word, MS Excel, Ms Access, Fox Pro (using V-Lookup, Filters, Working with Formulae, Mail Merge, Data crunching and Create MIS etc.)

oGood knowledge of MS Office and O/S Win 2000, 2003, Win XP with Internet

Personal Details

Father Name : Shri Sarbeswar Dutta

Date of Birth : 7th July 1984

Permenant Add : VPO- Dergaon, Dist- Golaghat, Assam-785618.

Nationality : Indian

Sex : Male

Language : Hindi, English, Bengali and Assamese.

Declaration:

I hereby declare that the facts stated above are true the best of my knowledge and belief.

Date: Thanking you.

Place: Pranab Jyoti Dutta

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