Sales Customer Service

Erik Kaiser

***********@*****.***

USA +1-210-***-****

OBJECTIVE:

Highly driven, efficient and effective individual with substantial sales, client based customer service and managerial experience looking to join an organization in search of a dedicated individual to perform sales and marketing, social, administrative, education and/or technical work while remaining dedicated towards an organization's goals.

EXPERIENCE:

1/13 –5/15 4U Tours and Travel Vietnam

Director of Sales and Marketing

Obtaining marketing and sales objectives by recruiting, planning and analyzing market trends and creating promotional sales tactics.

Created tourism sales and marketing plans for Vietnam, Cambodia, Laos, Thailand, and Myanmar.

Increased annual sales by 430% by creating promotions, advertisements and developing our online social marketing platform.

Increased our online social marketing traffic to more than 75,000 monthly hits.

Increased sales to wholesalers, agents, and individuals to 93 countries worldwide.

Organized, designed, and orchestrated events for groups of 2 – 500 for M.I.C.E events in local and regional areas.

Created successful team building exercises, conferences, lectures, and gala dinners for our clients’ events

Achieved marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, resolving problems; completing audits; identifying trends; determining system improvements; implementing change.

Met marketing and sales financial objectives by forecasting requirements; preparing budgets; scheduling expenditures; analyzing variances; initiating corrective actions.

Determined annual and gross-profit plans by forecasting and developing annual sales quotas for regions; projecting expected sales volume and profit for existing and new products; analyzing trends and results; establishing pricing strategies; recommending selling prices; monitoring costs, competition, supply, and demand.

Identified marketing opportunities by identifying consumer requirements; defining market, analyzing competitor's share, as well as their strengths and weaknesses; forecasting projected business; establishing targeted market share.

Created the 4U Tours Brand and designed merchandise, advertisements and promotions consistent with our brand.

Maintaining communication with key accounts and vendors/suppliers by making periodic country and site visits; exploring specific needs; exploring new opportunities.

5/12 – 5/14 UNIWORLD Vietnam/Cambodia

Cruise Manager – Timeless Wonders: Vietnam, Cambodia & the Mekong

Providing customer service, conflict resolution, and personal care and dedication to guests and their needs for high-end luxury cruises.

Management and training of staff.

Logistic oversight of transportation, accommodation, food and events for guest.

Quality assurance of the day to day operations.

Product development and inspection of restaurants and hotels.

Promoting, motivating and selling of optional excursions and services.

Providing guests with the comfort of having a “friend” onboard that is looking out for their best interests.

Liaison between guests, Uniworld representatives, sales and local operation teams.

Providing quality assurance onboard and documentation

Successful management of support team, team building and staff education and training.

Providing information/knowledge on local regions and other Uniworld products for guests.

Setting up of transport logistics according to Uniworld guidelines.

Supplying administration reports, and other applicable documentation.

2/09 – 2/11 Center For Health Care Services San Antonio, TX

Clinical Practitioner/Case Manager

Performing Psychosocial Rehabilitative services for clients with mental illness and/or substance abuse disorders.

Assisting Clients with community resources access in order to meet their support needs.

Providing appropriate intervention skills to clients in crisis.

Delivery of Resiliency and disease management services.

4/08- 2/11 JOVEN San Antonio, TX

Project Manager – Youth Career Exploration Summer Program (NON PROFIT ORGANIZATION)

Responsible for oversight and guidance for all grants and staff assigned for a program helping youths find employment.

Provided supervision and direction to individual project team.

Provided direct services to participants which includes but was not limited to case management, mentoring, home visits, school contacts, curriculum based groups, alternative recreation, cultural, educational activities and sports programming, and crisis intervention.

Grant writing

Created presentations for staff, program supporters and the San Antonio City Council members.

EDUCATION:

University of Texas at San Antonio: B.A. Psychology, Sociology

St. Philips College: Applied Science, AAS Culinary Arts

International TEFL Teaching Certificate

Currently First Aid and CPR Certified

Certified Rescue Diver – NDL & RAID

LANGUAGES:

Native English

Fluent Spanish

Intermediate Portuguese

Intermediate Vietnamese

Beginner Khmer (Cambodian)

INTERESTS:

World Traveling (65 counties and counting). Lived in Mexico, Brazil, Indonesia, Taiwan, Philippines, and Vietnam. Reading, Racquetball, Golf, Technology, Hiking, Outdoors, Astronomy, & Culinary Arts

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