Human Resources Management

Mark K Miller, SPHR

**** ****** ***** ******, ** 30519 – C 770-***-**** - H 770-***-**** – ***************@*****.*** http:// www.linkedin.com/pub/mark-miller-sphr/4/656/520/

Human Resources Leader/Multi-Unit Manager

Supervise, Analyze, Train, Benefits, Recruiting/Talent Acquisition, and Payroll

An executive with years of experience in multi million dollar companies in HR and in Operations.

Core Professional Strengths

Strategic Business Planner - Employee Relations and Retention - Recruitment and Staffing Development

Career Development - Performance Management Systems - Organization Planning & Development

Conflict Resolution – Risk Management – Payroll – Unions – Expense Control-Communication Skills - Problem Solving/Decision Making-Management Support – Change Management – Compliance to FSLA, FMLA, ACA, and ADA – Benefits

Computer Skills: MS Word, Excel, Power Point, Internet, Quick Books, PayChex, Kronos, Peoplesoft, AS400

Professional Experience

Regional Human Resources Manager - GEO Group, Charlotte, NC 2014 - 2015

Management and Strategic Human Resources support for onsite HR staff and Operational business leaders in multiple locations in multiple States contracted with State and Federal governmental agencies.

Developed HR processes for the field HR staff as well as certification training and development.

Balanced the company’s best interest with employee’s needs to achieve the business goals through Employee Relations. Implement best management practices to maintain high moral.

Identified high quality candidates and implemented retention plans to reduce turnover.

Executive coaching of Sr. Management in areas of employee develop and communication enhancing strategies and effectiveness.

Regional Human Resources Generalist - Rugged Wearhouse/Gabriel Brothers, Buford, GA 2007 – 2013

Facilitated and initiated strategic and tactical implementation of Human Resources services; directed the comprehensive functions of Employee Relations, Compensation, HRIS, Recruitment, Risk Management, and compliance with Multi State government agencies.

Developed consistency between district managers/ store managers on matters of human relationships of management and staff.

Improved employee retention, implemented succession planning, and developed procedures on Managerial certification.

Human Resources Director - Noble Petroleum Transport, Blue Ridge, GA 2004 – 2007

Created Human Resources strategies and administrative services: provided human resource competencies and professional expertise in Employee Relations, Management Development, Strategic Planning, Compensation, Benefits, Recruitment, Training, Payroll, Risk Management, and governmental compliance.

Implemented Payroll Department involving Multi State taxes including wage garnishments.

Developed the Company's Total Rewards package - Maximized Benefits for optimum results, designed compensation packages and scheduling standards.

Partner as a key component in Mergers & Acquisitions.

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Mark K Miller, SPHR

4045 Gables Place Buford, GA 30519 - C 770-***-**** – H 770-***-**** - ***************@*****.***

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District Manager The Pantry, Gainesville, GA 2000 – 2004

Motivated a multi-unit of convenience stores and obtained largest volume district in the Southeast. Recruited and trained employees for advancement for other Districts.

Facilitated the automation of inventory ordering, computer testing and development of employees, and reduction of middle management.

Analyzed and improved P&L reports through implementing controls. Created store, district, and divisional quarterly budgets.

Mentored a management team to train managers for other districts.

Multi–Unit Supervisor Favorite Markets, Ringgold, GA 1997 – 2000

Accountable for multi-unit of convenience stores.

Analyzed and improved P&L reports through achieving cash losses below 0.07% and inventory losses below 0.8%.

Facilitated the development and implementation of computer accountability on cash and inventory management.

Department Manager Castner Knott; Nashville, TN 1995 - 1997

Maximized sales and profits through training and development of sales associates, communication to buyers on proper merchandise assortment, organization special promotions, inventory management, and raising standards of visual presentations as well as merchandising techniques.

Area Sales Manager Dillard’s Department Stores, Arlington, TX 1990 - 1995

Increased yearly sales to 6 Mil+, direct communicated with buyers, vendors, and store management, trained and developed sales personnel, implemented maximum customer service through proper staff training, controlled 45% of purchasing basic goods, successful inventory management and control, responsible for visual presentation and merchandising for the area.

Achievements

My career success in Operations was primarily due to the Human Resources aspect of the businesses. Therefore continuing my education at Kennesaw State my sole service has been Human Resource

Improved Training, Development, and retention for Rugged Wearhouse.

Developed the Human Resources Department for Noble Petroleum Transport.

Increased District to highest volume in the Southeast Region for The Pantry.

Developed sales training manual, guidebook, and training video for Dillard's;

Sales Motivation and Retail Training (SMaRT) and Retail Management Skills (RMS).

Education

Kennesaw State University Certified in Human Resources

Dalton State College Certified in MS Systems

University of Southwestern Louisiana B.S. Major: Business Management

Affiliations

Member of Society of Human Resources Management (SHRM).

Work with Job Seekers in the local community

Sunday school teacher

Local Scout Leader and Treasurer

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