Customer Service Medical

LATORIA V. PERRY

Lithonia, Georgia *****

Cell 229-***-****

E-mail: ********.*****@*****.***

OBJECTIVE Seeking an entry-level or management position in health services administration.

EDUCATION Florida A & M University Tallahassee, FL

Masters of Science in Healthcare Administration May 2013

Albany State University Albany, GA

Bachelor of Science in Healthcare Management December 2009

EXPERIENCE

07/14-Present Tallahassee Memorial Healthcare (Patient Access) Insurance Specialist/Scheduler

Responsible for scheduling outpatient diagnostic test, creating pre-admit accounts, verifying insurance, informing patients of preparation for test, creating appointment blocks on schedule requested by department, input CPT and ICD-10 medical codes

General office support

Assist patients and their family with any non-medical question or concern

Verify insurance

Coordinate cancellations and reschedule appointments

Reschedule patients appointments that require pre-certifications or referrals

Participate in continuing education and training within Patient Access Department

Screen appointments for medical necessity, insurance verification, and authorization

Review accounts for potential financial assistance candidates and explain application process

Demonstrates proficiency in understanding pre-certification requirements, for each insurance plan to ensure proper authorizations are received prior to patient arrival

Inform patients preparation needs and appointment schedules to physician offices

07/13-07/14 Tallahassee Memorial Healthcare (Patient Access) Patient Account Specialist

The primary responsibility of the Patient Account Specialist is to provide excellent customer service and to provide a billable account by gathering complete, timely and accurate demographic and insurance information from the patient

Notify Supervisor of changes necessary to improve the efficiency of the department

Provide excellent customer service

Clerical support, including reception and patient registration responsibilities

Fill in on an as need basis

Maintained accurate patient registration and medical records

Interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts

Obtained all necessary patient consents/attestations

Collect estimated patient liabilities, including co-payments and payments toward hospital balances

Verify active or inactive insurance benefits

Follow all Medicare, Medicaid and Private Insurance regulations and requirements

Respond to customer requests, answers questions regarding various service and account

Analyze and rectifies customer concerns using established procedure

Use computer to access and/or update patient information

Perform duties and responsibilities as assigned by manager

Follows established procedures for processing receipt cash etc

Sorts and files various documents

Proficient operating office equipment, i.e. computer, telephone, fax, scanner, copier and computer

Assists with general hospital information and directions to departments within and outside facility

01/13 - 4/13 Tallahassee Memorial Healthcare (Emergency Department) Administrative Intern

Administrative Interns performs a variety of entry-level professional administrative staff work, on-the-job training in area of study, and assisted with business and operational activities.

Shadowed Service Line Administrator of Emergency Department to gain an overall concept of how to manage the Emergency Services Department

Assisted with ordering supplies and equipment for new freestanding Emergency Center

02/12- 07/13 Tallahassee Memorial Healthcare (Medical Records) Medical Records Specialist/Birth Registrar

Medical Records Specialist maintain medical records, retrieve, sort and file records in proper chart order, upload pictures sent from the emergency center into patient chart, and scan patient information into Electronic health records system, while staying in compliance with HIPAA.

Quality control

Ensuring that all patient information is properly scanned in the Electronic Health Records

Birth Registration

Responsible for applying for a social security card and completing an electronic birth certificate then submitting the record to the Bureau of Vital Statistics for each baby born and completing name changes.

Create birth log, using excel the data is kept for statistical data and sent to the Bureau of Vital Statistics

Reception

Sort, and file a variety of medical records and information such as admission slips, laboratory and pathology reports, operative notes, and discharge summaries into patient charts

Assemble outpatient charts.

Provide administrative support to management team as needed

Create and pull patient chart

Maintained filing system in Labor & Delivery

Familiar with medical terminology, excellent interpersonal, coordinating and organizational skills.

Ability to manage multiple tasks at one time.

09/12- 05/13 Florida A&M University (Office of Retention) Graduate Assistant

Graduate Assistant in the Office of University Retention responsibilities included ensuring that projects, duties and responsibilities of the department are carried out in a responsive and service oriented manner

Provided resources and guidance to students regarding advisement and University resources

Assist in ordering and inventory of office supplies

Assist with assigned department projects, research, and reports

Interact and assist with Freshman program FYE (first year experience)

Reception

Create tutor contact list

Assigned student an advisor

Assisted with completion of payroll and collection of timesheets

09/10-04/12 Florida A&M University (School of Allied Health Sciences) Graduate Assistant

Graduate Assistant assisted department chairperson, faculty members or other professional staff members by performing a combination of following duties: assisted in classroom, developed teaching materials; such as syllabi and visual aids, research, prepared and proctored exams, assisted with new student orientation, and graded assignments

Met with professors to discuss student grades, deadlines, and assignment

Notified instructors of errors or problems with assignments

Returned assignments to students in accordance with established deadlines

Assisted faculty members or staff with new student orientation

Evaluated and graded exams, assignments, and recorded grades

Attended lectures given by the instructor

Copied and distributed classroom materials

Informed students of the procedures for completing and submitting class assignments

Assisted with student internship placement

08/09 –08/10 Albany State University (Social Work Department) Administrative Assistant

Student assistants provide customer service to office visitors, staff, and faculty and perform clerical tasks and other projects and tasks as assigned

Managed administrative tasks including scheduling meetings, support staff in assigned work

Maintained all files and lists including administrative, research, and organizing materials

Maintained records efficiently and accurately; electronic files, letters and correspondence

Provided administrative support to Chairperson, Office Manager, and Professors

Prepared letters, correspondence, memos and assisted with preparation of meeting materials

Assisted with planning of events; designed brochures, invitation, and flyers

Managed inventory/ supplies

Created and updated curriculum checklist

Created and maintain current, inactive, and graduate student database for Social Work Department using Microsoft excel

08/08-07/09 Albany State University (Natural Sciences Department) Office/Program Assistant

Student assistants provide customer service to office visitors, staff, and faculty; interdepartmental errands, performing clerical tasks and complete tasks as assigned

Reception

Assisted with verifying student audits for graduation

Managed office when staff attended meetings

Created and modify documents using Microsoft programs

Assisted with maintaining inventory

Assisted preparing master class schedule for department

Performed general clerical duties: copying, faxing, scanning, filing

Assisted staff with travel arrangements, including airline, rental car and hotel reservations

INTERNSHIP

05/08-07/08 Dr. Arrington Filling Station Family Dental Center Administrative Intern

Administrative intern assists with general office duties handling incoming calls, filing, incoming/outgoing mail, and scheduling appointments.

Retrieved and maintained patients charts before appointments

Contacted patients for appointment reminders

Assisted with verifying insurance

Greeted patients

Patient registration

Data Entry

Created charts

02/08 7/08 Phoebe Putney Memorial Hospital-Albany, GA Mother Baby Unit (Volunteer)

Greeted patients

Reception

Obtained personal and medical information

Answered patients inquiries

SKILLS Proficient in Microsoft Office System, Microsoft Windows operating system, Cerner, PowerChart, Star, Availity, RevRunner, Emdeon, Scheduling and Profile Tracking

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