Customer Service Marketing

Career Summary

Marketing Coordinator effective at delivering high-quality content

for digital, traditional and social marketing. High achiever who produces results individually, as well as part of a results-focused team.

High-energy, organized coordinator highly effective in project and personnel management and market trend identification. Desire upper-level marketing or account management position. Education May 2012 Bachelor in Marketing Northeastern Illinois University

GPA: 3.75/4.0

Related coursework: Principle Marketing, Marketing Research, Consumer Behavior, Personal Selling, Sales Management, Strategic Marketing, International

Marketing

May 2014 Master in Business Administration St Xavier University

GPA: 3.8/4.0

Related coursework: Marketing Research, Market

Behavior, Marketing Management, Online Consumers,

Social Media Marketing

Work Experience CUSTOMERS REPRESENTATIVE - LEE’S SPA SALON (2008-2011) Set up schedule and appointments

Setting and achieving targeted sales goals

Determine customers’ needs and on-going needs based on consultation

Develop social network, make connection to maintain customers’ loyalty

MARKETING SPECIALIST - WISCONSIN ROAD SHOW ( JANUARY 2012-JUNE 2014)

Development of marketing campaigns and strategies

Customer service and client acquisition

Implementation of product launches

Rigorous leadership training

AMERICAN INCOME LIFE – INSURANCE AGENT (JUNE 2014 – DECEMBER 2014) HA LE

12672 Barbara Ave, Garden Grove CA 92841

773-***-**** • **********@*****.***

Develop long-term sources of clients by using referrals and special-interest group

Analyze customer’s needs and financial situations based on finance software

Complete coverage, planning follow-up visits and evaluation of needs Customize marketing strategies to specific group of customers Practice goal oriented by attending in weekly sale training classes BANK SUPPORT – WAUKESHA STATE BANK (FEBRUARY 2015 – OCTOBER 2015)

Provide excellent customer service while processing transactions in an efficient and accurate manner

Stay current on bank policies and procedures to ensure accurate records and cash controls are maintained at all times and contribute positively to the day-to-day operations of the office to ensure a friendly and cohesive team environment

Skills and

Achievements

Achievements:

Merit Alumni Scholarship

Excellent Academy Award at NEIU and Saint Xavier University

Outstanding Graduate in Marketing Major

Skills:

Bilingual (English – Vietnamese)

Proficient in Microsoft Office and any researching via Internet

Active learning

Active listening

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