Bianca Love
**** *** *** **#**** San Antonio, TX 78229
210-***-**** ********@*****.***
MISC
Two – three years volunteer/intern experience with start-up news network in human resources/recruiting, Clerical/Administrative and Personal Assistant/Receptionist skills
More details available upon request
EDUCATION
The Art Institute of San Antonio San Antonio, TX
Associates in Baking & Pastry 2015
Completed one term – earned seven credit hours
Studied Menu Management, Nutrition, Business Management Strategies
St.Phillips Community College San Antonio, TX
Associates in Business Administration 2010-2011
Completed sixty transfer credit hours
Studied Business Law, Business Computer Science, Finance, Accounting and Business Principles
EXPERIENCE
Aleuro Inc. San Antonio, TX
Account Executive 08/2015-Present
Door-to-Door direct marketing for At&t UVerse/Direct TV
Learned logistics of outside sales
Trained New Hires
Learned how to conduct interviews
Trained in building leadership skills, team building/team management
CVS/Caremark San Antonio, TX
Customer Care Representative 09/2014-12/2014
Answer inbound calls/authenticate members by verifying personal information on file
Assist members with refill orders for prescription drugs
Assist pharmacy reps with processing insurance claims for member’s Rx(s)
Verify and resolve issues with member’s eligibility/insurance coverage and pending Rx orders/rejected POS claims
Randstad@ Capital Group San Antonio, TX
Financial Processing Clerk 02/2014-07/2014
Analyze incoming investment checks; ensure all requirements were met to qualify investment
Work independently processing investment checks with accuracy and efficiency
Process updates to investor accts such as changes in dealer firm/financial advisor, adding/modifying bank information on file
Process redemption/request to sell shares checks to investors
Aerotek San Antonio, TX
Tech Support Specialist 08/2013-10/2013
Answer inbound calls on behalf of AT&T UVerse
Assist customers troubleshooting technical issues with UVerse products using CRM(SCANR)/WFE systems
Dispatch technicians when necessary
U.S. Census Bureau San Antonio, TX
Enumerator/Crew Leader Assistant 04/2010-08/2010
Organize paperwork and questionnaires for individual households
Assisted households completing questionnaires with accuracy
Complete area binder assigned within weekly deadlines
As Crew Leader Assistant delegated tasks and assigned area binders to enumerators, verified/corrected submitted time sheets, and submitted completed questionnaires to regional office
Follett Higher Education Group San Antonio, TX
Sales Associate 01/2008-02/2010
Administered all monetary actions using POS system
Assisted with training new hires with using POS system
Assisted customers over the phone and in-store with locating the correct textbooks/supplies necessary for classes
Maintained organization, ordering and restocking of store merchandise
References
References available upon request