IT Manager, IT Project Manager, Analyst

Lewis W. Young, MISM

*** ***** ****** ***** ********** KY 40245 843-***-**** ***********@*****.***

Executive Summary

Solutions-driven, insightful, and motivated Information and Systems Technology Manager and IT Project Manager with an exemplary track record of strategically focused experience in the design, implementation, and management of highly successful organizational infrastructures, budgets, and teams. Demonstrated success in achieving desired results through a hands-on approach to organizational development, utilization of advanced technology, exceptional analytical leadership skills, and project management skills.

Proven ability to direct enterprise IT department operations, infrastructure, and staff management functions for organizations with budgets in excess of $1 million, effective in balancing IT strategy with corporate vision.

Hands-on experience leading all stages of system and project development efforts combined with the drive for effective and efficient work and applying proactive and reactive leadership to achieve quality results.

Expertise in the areas of solutions design and implementation, technical project management, budget management, process design, implementation, and workforce management.

Experienced in the areas of software and network engineering including programming, systems design, and network implementation and administration.

Demonstrated ability to collaborate and liaise with C-Level executives in defining core business requirements for IT/IS support strategy and policy development.

Technically and business savvy, regarded as a visionary with the ability to develop positive growth strategies and strategic business initiatives to improve business performance.

Outstanding program leader with the demonstrated ability to coordinate and direct all phases of project-based efforts while managing, motivating, and guiding teams of up to 25 staff reports, external vendors, and subcontractors.

Project management throughout complete life cycle for hardware, software, and enterprise systems utilizing a range of project management standards and methodologies for systems design, implementation, and migration.

Critical thinker and communicator, expert in managing people, technology, and processes.

Technical Skills & Qualifications

IT Management IT Governance IT Operations & Infrastructure Management IT Project Management Information Systems Security Strategic Planning Staff Leadership & Development Systems Analysis Systems Design Software Analyst Software Engineer Network Engineer Network Administration Database Design Database Management Budget Analysis & Control Contract Negotiations

Project Management Methodologies:

SDLC, Waterfall, Agile, RAD, SCRUM, (Traditional and Matrix)

Programming Languages:

RPG (II, III, 400, ILE CL, SQL), C, C++, C#, Java, HTML, ASP.NET 3.5, SQL (Db2, Oracle, MS Access), TL Ashford AS/400 Barcoding, Visual Basic, COBOL

Network Topologies:

Client-Server, Wi-Fi, TCP-IP, Ethernet, ThinNet, ARC Net, Token Ring

Operating Systems:

Windows, OS400, Novell Networking, IBM OS/2 Networking/Server, Integraph/VAX 250 OS, UNIX/AIX/Linux, MS Server 20XX

IBM:

DB/2, AS/400 RPG/CL/ILE, AIX, PS/2 Products & Features, Advanced Products & Micro-Channel, Advanced Connectivity & Support, Advanced Networking

Intergraph Corporation:

Systems Management II, Systems Management IV, VSIO, Advanced Microstation Management, UNIX System Management Admin, Sun Microsystems

Cedalian Systems:

Network Administration, Network Advanced Features, Network Engineering & Management

Professional Experience

CHAIR, SCHOOL OF INFORMATION TECHNOLOGY ITT Technical Institute, Louisville, KY

July 2014 - Present

Manage programs and instructional staff within the School of Information Technology. School of Study programs include Associate of Science Network Systems Administration, Associate of Science Software Development, and Bachelor of Science Information Systems Cybersecurity. Ensure apposite curricula instruction and delivery as prescribed by institution and accreditation requirements. Assist Dean of Academics in the creation of academic goals and objectives for Institutional Effectiveness Plan. Assist Dean in determining classroom equipment and staffing needs. Complete professional development activities to maintain subject matter expertise in accordance with standards and/or as assigned. Instruct courses within School of Study program curricula and BS Project Management curricula as required.

Perform all aspects of faculty management including evaluation, selection, retention, professional development, course assignment, time and performance, and issue resolution. Communicate, and enforce, performance expectations to instructional staff, monitor performance (including classroom observation), analyze key performance indicators, provide coaching and feedback, evaluate performance and recommend corrective actions. Facilitate faculty concern resolution. Develop and coach faculty in the achievement of goals and objectives. Manage orientation, training and development of faculty. Conduct regular faculty meetings to discuss policies and procedures. Monitor faculty to ensure compliance with policies and procedures. Conduct regular curriculum seminars to inform faculty and illicit feedback regarding new and revised curriculum, courseware, and teaching materials. Serve as curriculum resource for students and faculty. Provide feedback regarding curricula to appropriate regional and national curriculum committee(s). Participate in advisory committee and advisory board meetings. May also serve as curriculum content contributor and/or reviewer.

Monitor student grades and attendance to ensure accuracy and compliance with policies and procedures. Motivate students to actively participate in all aspects of educational process. Provide academic and failure advising to students and document in student information system. Notify Dean about student behavioral issues. Assist with new student orientation and student concern resolution. Coordinate relevant certification programs and student professional associations at the campus. Promote student enrollment growth in assigned school of study by participating in the campuses’ re-entry program, implementing retention initiatives, attending campus events, and involvement in community and professional organizations and events. Collaborate with Director of Career Services to improve graduate employment outcomes in school of study.

ADJUNCT INSTRUCTOR ITT Technical Institute, Myrtle Beach, SC July 2012 – July 2014

School of Information Technology: Resident IT/IS Subject Matter Expert. Provide academic instruction, guidance, and motivation through the development of daily lesson plans, instructional aides, laboratory instruction, and regular examinations in various subjects. Capitalize on subject matter expertise to develop and enhance course curriculum and assist with academic support and certification programs. Instructed courses within AS Network Systems Administrator and BS Information Systems Cybersecurity curricula.

MANAGER Toys R Us Express, Myrtle Beach, SC 2010 - 2012

Led, managed, and oversaw store-level operations including the developmental input and enforcement of operational policies, revenue attainment, sales functions, and all aspects of staff recruiting and development, cash management, product placement and promotions, stock pricing, and inventory replenishment for the district’s two highest projected revenue stores.

OPERATIONS MANAGER RoYo Contractor Services LLC, Conway, SC 2006 - 2008

Owner and senior partner of a cabinet installation, countertop fabrication and installation company with full responsibility for day-to-day operations management of three distinct and often cross-functional divisions including technology resources, business accounting, business analysis and planning, profit and loss, sales, project management and staff management functions.

SENIOR ACCOUNT MANAGER ConXit Corporation, Myrtle Beach, SC 2002 - 2003

Recruited to provide technical expertise and oversight of the development and management of complete IT/IS solutions including hardware, software, web design, web hosting, systems design, network solutions and administration for residential, commercial, and industrial business partners.

Provided consulting and retail sales of IT/IS products, working with clients throughout all stages of the project including product specifications, evaluation, and selection working with client specific needs and budgets to develop best in class technical solutions.

Managed the educational hardware/software purchase program for an individual student purchase program, utilizing institution specified requirements to evaluate, select, and price a three-tier product group of laptop and software configurations for student direct purchase.

Led the design of the company’s e-commerce site, responsible for content development, programming, and the development of a purchase and ship on demand functionality for a hybrid storefront for the personal computer market.

oEvaluated, selected, priced, and listed all hardware and software products on the e-commerce site; supervised order fulfillment functions.

MANAGER Rocking Y Stables, Galivants Ferry, SC 1999 - 2006

Performed all aspects of business operations, management, and leadership for an equine boarding and services facility, family owned agricultural and cattle ranch operating with three functional business units. Responsible for all aspects of day-to-day operations, staff management, business analysis, advertising, accounting, payroll, inventory, price structuring, records management, customer scheduling and service.

SR. PROGRAMMER ANALYST/PROJECT MANAGER Strawn & Neil Software Inc., Florence, SC 1997 - 1999

Senior IT services consultant, recruited for a diversified skill set and the ability to effectively perform varied roles as an application programmer, network engineer, project manager, and technical support.

Utilized high level programming languages and database management skills to create custom information systems software application solutions for direct use and support of end user operations in an AS400 and/or PC environment.

Network engineer with responsibility for the design, implementation, testing, and support of network infrastructure, hardware, and software. Trained onsite administrator for a range of enterprise wide network architectures.

Project manager and subject matter expert for software programming and network infrastructure projects, responsible for leading project teams through all phases of the project life cycle from inception to completion and user acceptance.

oKey projects include the design and implementation of a facility wide network infrastructure for the county jail, Y2K update program modifications for county government enterprise wide network, and the development of a crime reporting application for local and state government reporting and integration with federal law enforcement.

Procurement management responsibility for material planning, contract and services, bid solicitation and response, contractor selection, and contract administration.

Human resources responsibility for all aspects of organizational and resource planning, project team acquisition, and staff development.

Performed project quality assurance, risk management, quantitative and qualitative analysis, response planning, and communications management functions.

Additional Employment

IT/IS MANAGER Blumenthal Mills, Inc., Marion, SC

IT/IS SUPERVISOR Horry County Government, Conway, SC

IT/IS TECHNICIAN Horry County Government, Conway, SC

IT SUPPORT ANALYST ComputerLand Corporation, Surfside Beach/Myrtle Beach, SC

Provided technical expertise and support for complete IT/IS solutions encompassing the areas of hardware, software, web design and hosting, network solutions and administration, systems design, installation, and implementation for residential, commercial, and industrial customers.

Executive and C-level management liaison with responsibility for the development and support of IT/IS infrastructure through complete life cycle project management, needs, risk, and budget analysis, staff leadership, and the management of multi-million dollar projects.

Project manager and lead programmer for the implementation of an Intermec 3.4Ghz RF/Wi-FI system within the Eastern United States.

Project manager and lead programmer for the development and implementation of an inventory tracking system for 100+K items.

Supervised an MIS department comprised of 1,500+ hardware clients, 900+ end users, and a multi-site client server AS400 based WAN consisting of 16 remote sites.

Analyzed IT requirements including hardware, software, network and security infrastructure, budgets, and user needs to develop and recommend best of breed solutions and provide relevant technical training to staff and employees.

Lewis W. Young, MISM

303 Troon Meadow Place Louisville, KY 40245 843-***-**** ***********@*****.***

Technical Qualifications & Skill Set Summary

IT Management IT Governance IT Operations & Infrastructure Management IT Project Management Strategic Planning Staff Leadership & Development Systems Analysis Systems Design Software Analyst Software Engineer Network Engineer Network Administration Database Design Database Management Budget Analysis & Control Contract Negotiations

Education

Master of Science Information Systems Management (MISM)

With Distinction

DeVry University Keller Graduate School of Management

Bachelor of Science Technical Management: Computer Information Systems

Summa cum Laude

DeVry University

Associates of Science: Computer Data Processing

Horry Georgetown Technical College

Professional Training, Certifications, & Skill Sets

Professional Training:

IT/IS Management

IT/IS Governance

IT/IS Systems Analysis, Planning, Control, & Improvement

Strategic Technology Management

Business & Technology Interaction

Business Systems Analysis & Design

Organizational Change Management

Decisional Statistics

Decision Theory

Information & Systems Security

ITIL

COBIT

ISO 9000

Technology, Society, & Culture Interaction

IT/IS Managerial Applications

IT/IS Applications for Business

Ethics in Computer Science

Staff Career Development

Program Management

IT/IS Project Management

Network Infrastructure

Network Design & Management

Structured Analysis & Design

Application Programming

Object Oriented Programming

Web Application Development

Web Interface

Enterprise Data Management & Administration

Data Analysis & Design

Database Management & Design

SQL Database

Oracle Database

Microsoft Office

Microsoft Project 2010

Microsoft Visio 2010

Microsoft Visual Web Developer

Professional Certifications:

IBM Corporation:

IBM AS/400 RPG/CL/ILE

IBM DB/2

IBM AIX

IBM Products and Features

IBM Advanced Products and Micro-channel

IBM Advanced Connectivity and Support

IBM Advanced Networking

Intergraph Corporation:

Intergraph Systems Management III

Intergraph Systems Management IV

Intergraph VSIO

Advanced Systems Management

UNIX System Management & Administration (CUSA)

Sun Microsystems (SCEA)

Cedalian Systems:

Network Engineering (MCNE)

Network Infrastructure (CNX)

Network Management (CNE)

Network Administration (CNA)

Network Security

Network Advanced Features

Skill Sets:

Project Management Methodologies:

SDLC

Waterfall

Agile

RAD / JAD

SCRUM

Matrix

Network Topologies:

Client-Server

Wi-Fi / RF

TCP-IP

Ether Net

Token Ring

Programming Languages:

RPG (II, III, 400, ILE, CL, SQL)

C, C++, C#

JAVA

HTML

ASP.NET

Database (SQL, DB2, Oracle, Access)

TL Ashford AS/400 Bar-coding

Visual Basic

COBOL

Operating Systems:

Microsoft Windows

MS Server 20xx

Unix/AIX/Linux

OS 400

Novell

IBM OS/2 Networking/LAN Server

Intergraph/VAX 250

Affiliations

IEEE (Institute of Electrical and Electronics Engineers) IEEE Computer Society IEEE Spectrum Forecasters

Sigma Beta Delta International Honor Society TALK (Technical Association of Louisville Kentucky) LouMUG

Lewis W. Young, MISM

303 Troon Meadow Place Louisville, KY 40245 843-***-**** ***********@*****.***

Experience Summary

General Experience

IT/IS department manager, IT/IS project manager, software engineer/analyst, systems manager/administrator, network engineer/ administrator, database architect/manager, business analyst.

Executive and C-level liaison and knowledge expert for enterprise wide IT/IS strategies and implementation.

IT/IS Governance

IT/IS Security and Cyber Security

IT/IS Project Management

Evaluation, recommendation, procurement, and implementation of products and services using a budget conscious best of breed criteria.

Project management throughout complete life cycle for infrastructure, software systems, and business operations systems utilizing PMI standards and multiple methodologies.

Managed staff and project teams for concurrent small “one-of’s” and day to day operations to multi-million-dollar IT/IS projects in standard and matrix environments.

Software analyst/engineer/programmer utilizing multiple programming languages.

Network Systems analyst/engineer/administrator for multiple topologies, protocols, and Operating Systems.

Emergency/disaster recovery planning and implementation.

Design and implement all types of departmental and enterprise wide hardware and software systems.

Desktop solutions and peripherals: evaluation, selection, implementation, and user training.

All phases of internal and external staff management including: hiring, training, evaluation, out-source evaluation, selection, and administration.

Development and management of successful departmental and project teams.

Staff development training: role specific and career path.

Staff productivity, review, and motivation.

Budget analysis, creation and adherence: enterprise, departmental, ongoing and one-of projects.

Instruct Information Technology courses, concepts, and principles at a post secondary level.

IT/IS executive-level planning and execution of departmental and enterprise wide technologies plans.

Managed IT/IS department supporting corporate enterprise for local, national, and international internal and external business core, mission, and operational requirements.

Project manager through multiple customized or commercial software and/or hardware mid-range, PC, and network systems designs, implementations, and migrations.

Developed and implemented security action plans for systems access control utilizing needs based criteria.

Designed and implemented three-tier support help desk for one international corporation and one county government.

Managed professional and technical personnel with excellent rapport development.

Developed and managed internship programs.

Instruct post secondary education courses in AS Network System Administrator and BS Information Systems and Cyber Security curricula

Subject Matter Expert within School of Information Technology academic department

Work Experience Summary (Information Technology / Systems)

July 2014 – Present Chair, School of Information Technology ITT Technical Institute

Manage programs and instructional staff within the Information Technology school of study. Ensure proper delivery and instruction of curricula, and learning environment meets curricula requirements. Communicate performance expectations to instructional staff, monitor performance (including conducting classroom observations), analyze key performance indicators, provide coaching and feedback, evaluate performance and recommend corrective actions. Facilitate faculty concern resolution.

Assist Dean in the creation of academic goals and objectives for the campuses’ Institutional Effectiveness Plan. Develop and coach faculty in the achievement of goals and objectives.

Make recommendations to the Dean regarding the selection, retention, and assignment/ scheduling of faculty. Assist the Dean in determining classroom equipment and instructional staffing needs. Manage orientation, training and development of faculty. Conduct regular faculty meetings to discuss policies and procedures. Monitor faculty to ensure compliance with policies and procedures.

Serve as curriculum resource for students and faculty. Conduct regular curriculum meetings to inform faculty about new and revised curriculum, courseware, and teaching materials; solicit feedback regarding curriculum. Provide feedback regarding curricula to appropriate curriculum committee. Participate in advisory committee and advisory board meetings. May also serve as curriculum content contributor and/or reviewer.

Monitor student grades and attendance to ensure accuracy and compliance with policies and procedures. Motivate students to actively participate in all aspects of educational process. Provide academic and failure advising to students and documents in student information system. Notify Dean about student behavioral issues. Assist with new student orientation and student concern resolution.

Coordinate relevant certification programs and student professional associations at the campus.

Promote student enrollment growth in assigned school of study by participating in the campuses’ re-entry program, implementing retention initiatives, attending campus events, and involvement in community and professional organizations and events.

Collaborate with Director of Career Services to improve graduate employment outcomes in school of study. Maintain teaching assignment as scheduled.

Complete professional development activities to maintain subject matter expertise in accordance with standards and/or as assigned

July 2012 – July 2014 Adjunct Instructor, ITT Technical Institute: School of Information Technology

Recruited to instruct information systems and technology curricula in a post secondary environment.

Instruct material from approved curriculum combined with up to 20% instructor determined content, compliant within terminal course objectives utilizing applied learning principles. Developing daily lesson plans. Participate in initiatives concerning academics, behavior, attendance, etc. Motivate students to actively participate in all aspects of the educational process. When possible, participate in core course academic support programs, certification programs, and student professional associations. Complete professional development and in-service activities in accordance with college standards. Maintain expertise in subject area and recommend improvements in curriculum design; and of course, additional duties as required. When possible, participate in core course academic support programs, certification programs, and student professional associations. Other duties as required.

In addition to the adjunct position, I also serve as the School of Information Technology Subject Matter Expert. I instruct courses in the Associate of Applied Science Network System Administrator (AAS NSA) and Bachelor of Applied Science Information Systems and Cyber Security (BS ISC) curricula. As subject matter expert I directly support the Dean of Academics, assist and guide other instructors, and all administrative departments (director, registrar, financial aid, etc.) regarding curricula and program specific criteria, issues, and questions.

June 2002 – Sept 2003 Senior Account Manager, ConXit Corporation

Recruited by CEO to provide technical expertise and oversight of the development and management of complete secure IT/IS solutions for internal staff and external clients including hardware, software, web design, web hosting, systems design, network solutions and administration for residential, commercial, and industrial business partners. Provided consulting and support of IT/IS products, working with clients throughout all stages of the project including requirement specifications, evaluation, and selection. Work within client specific needs and budgets to develop best in class technical solutions. Key projects include: Managed the educational hardware/software purchase program for an individual student purchase program, utilizing institution specified requirements to evaluate, select, and price a three-tier product group of laptop and software configurations for student direct purchase; Led the design of the company’s e-commerce site; Responsible for content development, programming, and the development of a purchase and ship on demand functionality for a hybrid storefront for the personal computer market; Evaluated, selected, priced, and listed all hardware and software products and packages on the e-commerce site; supervised order fulfillment functions.

Sept 1997 – Jan 1999 Senior Programmer Analyst / Project Manager, Strawn and Neil Software

Senior IT services consultant, reporting to CEO, recruited for diversified skill set and ability to effectively perform varied roles as systems and business analyst, IT project manager, networking subject matter expert, application programmer, database architect/engineer, and technical support for both internal staff and external clients for IT consulting and client outsourced IT staff augmentation firm. Successfully interacted and operated from C-level to front line operational staff. As project manager, lead, or asset: Performed project quality assurance, risk management, quantitative and qualitative analysis, response planning, and communications management functions for internal and client projects. IT Project manager and subject matter expert for infrastructure, application software programming, and network projects responsible for leading project teams through all phases of the project life cycle from inception to completion and user acceptance. Network architect and engineer with responsibility for design, implementation, testing, and support of new and legacy network infrastructure; including training client network administrators. Utilize high level and legacy programming languages to create custom, commercial, and hybrid software application solutions for direct use and support of client business and end user operations. Procurement management responsibility for material planning, contract and services, bid solicitation and response, contractor selection, and contract administration. Complete project human resources responsibility for all aspects of organizational and resource planning, project team acquisition, staff development, and conflict resolution. Key projects include: Design and implementation of facility wide network infrastructure for county jail; Y2K updates and program modifications for enterprise wide software systems; Development of crime reporting statistics software application for local and state government reporting and integration with federal law enforcement reporting requirements.

July 1995 - Sept 1997 IT/IS Manager, Blumenthal Mills, Inc.

IT/IS Department Manager reporting to CEO and Executive VP of IT was responsible for complete IT governance, IT staff management, systems security, and day to day operations of 24/7/365 manufacturing facility. Executive, C-level management and interdepartmental liaison and knowledge expert for development and implementation of company IT services, operations, and infrastructure in direct support of core business functions and mission. Analyze, prioritize, and implement enterprise wide IT/IS infrastructure and systems supporting corporate business requirements. Develop and maintain IT departmental budget, inventory, and maintenance schedules. Implement new and maintain legacy systems for custom, commercial, and hybrid systems used collectively and specifically by all operational units. Perform proactive complete life cycle project manager for concurrent small to multi-million dollar projects. Complete needs, risk, and budget analysis; identification of stakeholders; recruit and manage project teams utilizing internal and external resources; analysis, recommendation, procurement, testing, implementation and training. Manage staff development and training. Design and implement custom software applications. Implement three tier support systems. Act as third tier support for hardware-software MIS staff and other operational units as needed. Design, implement, and manage intern program with local university. Perform all IT/IS duties as needed. Member of “idea and reward” and associate grievance committees. Chaired IT/IS planning and implementation group. Key projects include: complete “green screen” to client-server infrastructure modernization and upgrade of enterprise wide IT/IS infrastructure; design and implementation of facility wide Ethernet/TCP-IP hybrid network topology backbone accessing dual mirrored AS400 systems (1 local: SC – 1 corporate headquarters: LA- communicating through redundant T-1 lines); Project manager for design and implementation of first Intermec 2.4 Ghz Wifi/RF system in eastern US; Project Manager and software engineer for inventory tracking software and supporting infrastructure system design and implementation; Analysis, selection and implementation of commercial/custom MRP software system; Analysis, selection, and implementation of commercial/custom two-tier ERP software system; implementation of automated packaging system; secure remote access and support for national and international units; overhaul and integration of procurement software system within MRP/ERP systems.

Aug 1990 – July 1995 IT/IS Supervisor, Horry County Government MIS department

Under direction of an administrative non-technical director, supervise and maintain enterprise wide multi-site software applications and infrastructure for 24/7/365 operations. Supervise and mentor application programming and technical support staff. Design and maintain systems access and

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