Customer Service Medical

Robin (Dorris) Cremeens

**** ******** *****, ********, ** 46011

Phone: 239-***-****

E-Mail: *****.********@*****.***

Objective

I am seeking a career that will utilize my 30+ years proven track record of attaining efficiency improvement and enhancing business performance. I have a sound background in healthcare services, and safety knowledge and understanding of HIPPA, Sarbanes Oxley, JCAH, CARP, accuracy with data, and business practice improvements with history of success (KPI’s, metrics, goals & bonus program). . I have routinely provided subject matter training and teaching in all administrative areas, including project scope definition, risk identification, project methodology, resource allocation, facilitation and other areas of expertise based on established project management scope. I have directed large scale complex projects often involving multiple internal and external constituents and company top management.

Most Recent Experience

Pediatrix Medical Group, Inc. August, 1998 – September, 2012

Provided support to all lines of business (Neonatology, Perinatology, Pediatric Cardiology, Anesthesia, and Newborn Hearing Screen Program), carefully analyzing and highlighting relevant market trends and benefits they would create for the patients, including but not limited to:

Outlined/Reviewed project proposals or plans to determine time frames, staffing requirements, procedures for accomplishing project goals and allotment of available resources throughout various phases of project implementation.

Provided budgetary guidelines on implementation of new projects.

Formed strategies and engineered business processes to enhance positive transformation to accomplish healthcare changes and guidelines.

Created and managed external relationships with managed care payers and acted as a liaison on special projects with CEOs, CFO, Staff Attorneys, Accreditation, Auditing, etc.

Managed staff of financial analysts, created training manuals, set agenda, developed policies and procedures and trained financial analysts to improve overall performance and improve efficiency.

Oversaw monthly collection goals for the company and administered bonus program for 800+ employees.

Provided management with staffing metrics for corporate and regional billing offices and assisted with provider enrollment program.

Led a team in conversion of billing systems to a new system for 40+ Cardiology, Obstetrics, and Anesthesiology practices. Created and monitored standardized reporting for the same.

Wrote and programmed user front end reporting, ad hoc reporting for various departments, and reporting for special projects.

I was responsible for record keeping, time management, assignments, and annual reviews for immediate subordinate staff.

Created tracking system for schedules and utilization patterns to monitor performance.

I was responsible for tracking/reporting key milestones (KPI’s), adjusting project planning and/or resources to meet the needs of cross team. (Provision Analysis and Technology Delivery).

Adopted and applied the established project management framework and standards.

Software Skills

Microsoft Office, MedSuite, IDX/GPMS, NextGen, Prism, Medic, Crystal, SQL, Brio, Monarch Data Mining, Database Management, Dashboards, among others.

Previous Experience (1981-1998)

Vivra Health Partners, Plantation, FL (HMO) 1998

Network Administrator

Diabetes Support Systems, Plantation, FL (DME) 1997

Billing, Collections, Meter Training, Special Projects

Indiana Health Group, Inc. Indianapolis, IN (Mental Health) 1992-1997

Practice Administrator

Ross Medical Education Center, Saginaw, MI (Teaching) 1990-1992

Instructor of Administrative Medical Assistant Program

CRW Associates, Bay City, MI (Substance Abuse) 1989-1992

Office Manager

Marc Weinbaum, M.D., Saginaw, MI (Mental Health) 1988-1989

Office Manager

The Madison Clinic, Anderson, IN (Mental Health) 1985-1988

Billing, Collections, Customer Service, Inpatient Unit Administrative Support, Team Meeting Minutes

Garry Smith, DDS, Anderson, IN (Dentistry) 1983-1985

Dental Assistant, Receptionist

Alfred Neale, M.D. Anderson, IN (Obstetrics/Gynecology) 1981-1983

Medical Assistant, Receptionist

Volunteer Experience

Heartland Hospice 2015-Current

Pancreatic Cancer Network (PANCAN) 2011-Current

Education

Indiana University, Indianapolis (General Studies-No Degree) 1986-1988

Saginaw Valley State University, Saginaw, MI (Psychology-No degree) 1988-1990

Professional References

Christine Lewandowski VP of Patient Accts Pediatrix Medical Group, Inc./Mednax, Inc. 954-***-****

Joe Calabro COO Pediatrix Medical Group, Inc./Mednax, Inc. 954-***-****

Ceci Choi Financial Analyst Pediatrix Medical Group, Inc./Mednax, Inc.954-***-****

Greg Sipes, Ph.D. President Indiana Health Group, Inc. 317-***-****

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