Executive Assistant Customer Service

Linda S. Williams

Denver, CO 970-***-**** *****.************@*****.***

Executive Assistant/Office Manager

Over 15 years of progressive experience.

Ability to design office systems to meet specific needs.

Coordinate proposals and reports and submit in a timely fashion.

Prepare invoices, reports, letters, financial statements and other documents using word processing, spreadsheets, database or presentation software.

Prepare agendas and make arrangements for committee, board and other meetings.

Maintain Recruiting website and provide recruiting support

Make complex travel arranges involving multiple parties.

Outstanding communication skills and a high level of comfort dealing with the public.

Highly competent with Windows, MS Office, Excel, Mysis, Allscripts, SQL php, Apollo, Sabre, Seible and various state reporting formats.

Professional Experience

Environmental Chemical Corporation October 2011- December 2014 Executive Administrative Assistant

International Environmental Remediation Construction Company

Executive support of 3 VP’s including travel arrangements, expense reports, and executive calendars.

Sole executive support of VP who spent 85% of 2013-2014 in Africa traveling. Support involved complex travel arrangements, and expense reports involving multiple locations, per diem and currency exchanges.

Responsible for all office AP and companywide IT invoicing and office checking account and petty cash.

Provided support to HR, maintaining applicant website, onboarding documents and managing annual ESOP process.

Support for employees overseas, personal necessities, medication, and communications.

SeniorResourceGuide.com 2006-2013 Copywriter and Database Maintenance

National Quarterly Publication

Long term ongoing contract work.

Responsible for writing ad copy for Internet Resource Guide clients.

Generate all contracts and billing.

Maintain Microsoft Excel database of clients and contact information, keeping all contacts and licensing numbers up to date and accurate.

Linda Williams 970-***-****) _Page 2

DirecTV- Delta CO 2010-May 2011 Site Coordinator

Designed spreadsheets to allow the tracking of technicians work orders and job skills from day to day. These spreadsheets were adopted company wide.

Preformed accurate and timely payroll and payroll adjustments for site technicians.

Routed technicians to daily jobs in a manner that achieved maximum efficiency and appropriate assignments based on technicians skills.

New Hire orientation to ensure staff on-boarded efficiently.

Handled incoming calls from customers and initiated appropriate response to solve problem.

Delta County Memorial Hospital – Delta CO 2008-2009 Executive Assistant to the Director of Home Health

Processed all intake paperwork for new clients.

Supervise admin and file room personnel.

Maintained and updated medical records for all clients.

Weekly scheduling for 40 nurses, CNA’s and therapists.

Produce annual reports and newsletters.

Maintained Directors Outlook calendar.

Updated office procedure to enhance time management.

Contract Positions- Delta CO 2006-2008

Chevron-Swift Oil & Gas Contractor

Office Assistant

Industrial Systems Inc

Executive Assistant to CEO/President

Colorado Department of Human Services, Vocational Rehabilitation

Consultant

Classic Business Solutions

Virtual Executive Assistant to 2 CFO’s and 30 junior partners.

Linda Williams 970-***-****) _Page 3

Small Business Development Center- Delta CO 2004-2006

Executive Assistant/Office Manager

Was the first Assistant to achieve qualification to write and edit business plans for clients to present to banks for financing, resulting in over 3 million dollars worth of loans being granted in 2006.

Researched business regulations and needs for clients individual businesses.

Pre-screened all clients to determine best methods to meet their needs.

Did all reporting to the state on financials and programs.

Responsible for planning, scheduling and coordinating all educational classes from registration to graduation.

Mountain View Travel – Delta CO 1999-2004 Travel Agent

Worked directly with business and leisure clientele. Followed all details from initial contact to completion of travel plans and procuring necessary documentation including tickets, passports and visas.

Responsible for all technical decisions and upgrades. Maintained all business equipment.

Helped agency negotiate loss of revenue thru cut in airline commissions by creating new strategies to generate revenue.

Education

Bachelor of Arts, University of Northern Colorado, Greeley,CO GPA 3.65

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