Customer Service Sales

Sedrick A .Grier

*******.*****@*****.***

Site: www.gchild4life.com

Customer service specialist with proven years of satisfaction towards customers along the company. Proven strengths to sought after the needs and objectives for Clientele Proficient in Microsoft Office, Excel, Word and Outlook Proficient with tracking, gathering and researching information Able to plan and interview sources

Able to edit video footage and add titles with different effects Excellent organizational and time management skills Able to work in fast-pace environment with all levels of management, employees and clients

Portfolio

{August 2007 - Present } Office Depot Atlanta, Ga

Office Depot, Inc. is a global supplier of office products and services. The company was incorporated in 1986 with the opening of our first retail store in Fort Lauderdale, Florida. North American Retail Division, North American Business Solutions Division and International Division. Sales are processed through multiple channels, consisting of office supply stores, a contract sales force, an outbound telephone account management sales force, internet sites, direct marketing catalogs and call centers, all supported by our network of supply chain facilities and delivery operations. Customer Service Specialist {CSII}

Responsible for assisting customers with merchandise Also answered incoming calls from customers and vendors equipped with ability to complete mobile transactions from mobile store device to checkout customers on merchandise on sales floor

with the expertise to place Gmil orders on items selected to purchase

{May 2008 - July 2008} Albany State University Albany, Ga Established in 1903, by Joseph Winthrop Holley Albany State University is a four-year, state-supported, historically black university (HBCU) located in Albany Georgia, United States. It is one of three HBCUs in the University System of Georgia. ASU is a member- school of the Thurgood Marshall College Fund.

Internship Communications Department

Interviewed sources for articles, press releases and feature stories also wrote news releases, short articles and feature stories along planning content for publication of articles and press releases to serve the purpose to proofread and edit articles for publication

{Aug 2007 - Nov 2007} WXFL Fox 31 Albany, Ga

WFXL is the Fox-affiliated television-station for Southwestern Georgia that is licensed to Albany. It broadcasts a standard definition digital signal on VHF channel 12 from a transmitter in Doerun near the Colquitt and Worth County line. Owned by Barrington Broadcasting, the station has studios on Stuart Avenue in Albany. Syndicated programming on WFXL includes: TMZ on TV, Two and A Half Men, and Dr. Phil. Internship News editorial Department

Wrote and produced material for VSOT ( Voice, Sound over Tape) Edited camera footage with linear and nonlinear equipment Assisted producers and writers to formulate story ideas Worked on time management of putting a story together

{Aug 2006 - May 2007} WALB TV News 10 Albany, Ga

WALB is the NBC- and ABC-affiliated television -station for Southwestern Georgia that is licensed to Albany. It broadcasts a high definition digital signal on VHF channel 10 from a transmitter in Doerun along the Colquitt and Worth County line. The NBC station can also be seen on Mediacom channel 3 and in high definition on digital channel 803, while the ABC station can be seen on channel 9 and in high definition on channel 809. Owned by Raycom Media, WALB has studios on Stuart Avenue in Albany. Syndicated programming on the station includes Entertainment Tonight, Inside Edition, The Doctors and The Rachel Ray Show among others.

Master Control Operator {MCO}

Executed commercial breaks for live events and network programming Calculated and clock started break time for shows

Replaced 30 second Promos and PSAs in commercial breaks Added and subtracted frame syncs to program segments Dialed up sports events on the Satellite receiver

{Feb 1997 - May 1997} James Pendergrast Library Albany, Ga The James Pendergrast Memorial Library is the nerve center of Albany State University. The library is named in honor of Dr. James Pendergrast who was Dean of Academic Affairs. The library & rsquo;s collection is approximately 200,000 volumes. It includes electronic and print journals, government documents, microform and other resources. The library is a part of the Galileo consortia. GIL (Galileo Interconnected Libraries) is the integrated library management system for acquiring, cataloging, accessing and circulating the collections of Albany State and members of the USG (University System of Georgia). GIL is an extension of Galileo, Georgia & rsquo;s Virtual Library which provides access to thousands of full-text journals, electronic books and much more. Albany State & rsquo;s online public access catalog is located at www.gil.asurams.edu. Desk Clerk / Book Coordinator

Coordinated books by using call numbers

Maintained time management while on the job

Logged messages and incoming calls

Possessed good customer service experience

{Feb 1996- Feb 1997} Bob Candies Inc. Albany, Ga

Bobs Candies, Inc. engages in the manufacture and sale of candy products. It offers cherry balls, mint sticks, peppermint balls, assorted mellow cremes, bunny basket eggs, candy corn, caramel clusters, Christmas spicettes, circus peanuts, and sour jelly beans. The company also provides cherry fruit snacks, dinner mints, strawberry fruit snacks, cherry slices and sours, and milk maid caramel candy corn. Bobs Candies, Inc. was formerly known as Bobs' Candy Company. The company was founded in 1919 and is based in Albany, Georgia. As of April 11, 2005, Bobs Candies, Inc. is a subsidiary of Farley's & Sathers Candy Company, Inc.

Quality Inspector {QA}

Trained and Coordinated new staff on operating machines Kept inventory of the supply that was in the warehouse Graded the quality of the products on the production lines Education

Albany State University Albany, Ga

B.A. Mass Communications

Concentration in Electronic Media

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