Manager Sales

David L. Sellers

513-***-**** cell

*********@*****.***

Employment History

VXI Global Solutions: February 2014 to present

Sales Agent, Sales Team Leader, Talent Acquisition Direct TV/LifeShield Home Security

Awards: Best in Class for Seven consecutive months for best Key Performance Indicators.

Served as Project Subject Matter Expert and Team Leader, (Jan 2015 to present)

supervising a team of agents in a call center environment, achieving the highest documented scores in metrics for close rate, and attendance. Talent Acquisition Specialist: screen, schedule and conduct operation interviews to determine cultural and behavioral competence.

Core responsibilities: recruitment of agents; develop team core competencies, ensure compliance to applicable scripting balanced against the need to ensure close rate; review call quality, intervening as required to close sales; management and enforcement of daily metrics and policy; conduct training on policy and implementation of metrics; implementation of progressive discipline; trouble shoot connectivity and software issues; conduct sales calls as necessary.

ParaLegal Researcher March 2011 to Feb 2014

Freelance research for various law firms obtaining legal documents from court house archives.

Canvasser/Pollster August to November 2012

Conduct door to door and phone interviews to gather and study election related data from voters, hired through Working America.

Ryla/Alorica Telecommunications/Kennesaw GA August 2009 to Sept 2010 678-***-****)

US census: CFU project: Recruiter/Trainer/Supervisor of agents, including bilingual agents (Spanish, Chinese, Russian, Korean), supervisors and metric compliance officers. Used Adobe Connect Virtual Classroom to train agents at 8 locations across US from my office in Georgia. Served as site representative to National Census; created project SOP’s; handled escalations and media relations contacts, oversaw audit process of documents under Title 13 US Code; managed document disposal at end of project per federal regulations.

Benefeds: Served as a recruiter, supervisor and subject matter expert for open season health care benefits enrollment for federal employees and retirees

Sales Agent: Sell and upsell product, assist callers using online tools, answer and resolve inquiries regarding damaged or delayed shipments, Issue refunds or replacements. (products: proflowers, dental insurance, religious literature)

Private Practice of Law/Cincinnati, Ohio 1983 to 1991 and 2006 to 2009

Private legal practice concentrating on mediation and litigation of employment and social security claims, elder law, domestic relations.

Human Resource Manager/Cincinnati, Ohio 1991 to 2006 513-***-****)

Managed all Human Resource functions for a County government agency with 245 employees, handling labor relations; recruitment; training; compliance with ADA/FMLA, EEOC, Immigration, CDL regulations and requisite drug testing; disciplinary and grievance processes; electronic payroll, Benefits administration, employee assistance program manager, sick leave control and Procurement processes. Installed HRIS data tracking, Hay pay system, Ceridian electronic payroll and MBTI systems. Reduced staffing 30% while maintaining all services.

Installed OSHA/Ohio Public Employment Risk Reduction Program directives for Country Employees; Chief Trainer

Managed Public and Media Relations. Oversaw agency Litigation and contractual compliance.

Accountant for County wide Light Rail Feasibility Project

Officer in State Association of Ohio Government HR directors and managers. (Ohpelra)

Computer Proficiencies

Microsoft Office, Word, Access, Excel, Power Point, HRIS, Time and Attendance software, Ceridian payroll system, OSHA 300 log, Adobe Connect; Applicant tracker, Avaya/Oasis, InContact; Eye Q 360 (call center quality compliance software); Lexis/Nexis; AbacusLaw; Webtracer.

Other Experience

Served as Assistant Solicitor for Hamilton Country Prosecutors Office (1985-1991) Caseload centered on employment/civil service, administrative law (liquor permits and EPA); criminal forfeiture; collection of tax delinquencies. Taught business law in CPA and SHRM programs through Northern Kentucky University (1991-1996)

Professional baseball scout (Bill James and Associates) (1984-1989)

Adjunct professor: Northern Kentucky University (1987-92) teaching business law in CPA program.

Political Campaign Event Manager (1982-2008); canvasser/pollster.

Freelance writing and research, use of lexis/nexis research software, and archive software.

Retail Experience: Night Manager: the Cupboard (1977-80) gift shop specializing in dorm accessories, concert tickets, jewelry. United Dairy Farmer (1974-77) retail, clerk, assigned to 11 stores to cover shifts for district.

Proficiencies and Specialized Training

Picture of Excellence certified (3/15) Attorney at law (1983 to present) licensed in Ohio, Dispute Mediation, OSHA training: T3, HAZCOM, PPE, SOP and Policy drafting; Meyers Briggs Type Indicator; Situational Leadership; Behavioral and Motivational Interviewing; EEOC: discrimination investigation techniques and mediation; Public Funds investment; Wood badge leadership training.

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