Manager Management

Gerald Caraway

*******.**@*****.*** 832-***-**** Spring, TX www.linkedin.com/in/geraldcaraway

Operations & Project Management Professional

network operations IT Infrastructure Consultation

Innovative, strategic, and accomplished project consultant and operations manager with 20 years of experience managing networks and IT operational resources while leading teams to improve productivity and process efficiency. Record of success in quality control, training, safety, and compliance efforts. Proven leader known for exceptional communication and facilitation abilities; adaptable, inventive, and open to new ideas. Passionate about providing unique solutions to best enhance company performance. Resourceful and skilled in analyzing processes, troubleshooting issues, and developing teams to meet organizational goals while minimizing risk and reducing costs.

Project & Program Management Strategic Planning Root Cause Analysis Resource Utilization Training

Process Analysis Cost Reductions Business/Data Analysis Software Installation Process Improvement

Business Consulting Cross-Functional Leadership Telecommunications Vendor Development

Risk Identification Supply Chain Logistics Lean Manufacturing Customer Service Product Design

Project Highlights:

Oversaw $15M third floor addition to company building, managing 50+ construction staff and technicians. Collaborated with architect and vendor manager to ensure project completion within time restraint of 1 year and under set budget. (AT&T)

Installed $3M Lucent 5E switch to central office, overseeing 20 technicians and vendors over 9 months. (AT&T)

Managed the system installation of $1M backup generator and controls (Houston/Spring North & Republic Central offices) over a 6-month period, working with 10 technicians and vendors to successfully execute the project. (AT&T)

Led development of new product from research and design phase to volume manufacturing. Learned machinery, suggested design changes, and ensured mass production using lean manufacturing methods. Developed procedures and diagrams for volume control and trained technicians on machinery construction and testing. (Applied Materials)

Career Overview

Network/IT Operations Manager AT&T (Houston, TX) 1999 - 2015

Manage network and IT operational resources including fiscal, personnel, equipment, and building services for area servicing over 300,000 customers. Managed team distributed over 12 telephony/IT central offices in resolving network, voice, data, and video issues for internal and external customers. Planned and managed projects related to implementation of new regional network services. Execute all duties related to managing a $4 million budget with a team of 35 onshore and offshore resources. Organized quality and compliance assessments for vendor projects.

Analyzed network performance, failures, and equipment issues to improve network reliability.

Provided leadership, guidance, and training opportunities for technicians to ensure the meeting of network goals.

Led process improvement initiatives by developing methods to address under-performing areas, creating solutions to address organization, quality, safety, and training measures.

Maintained regional responsibility of management of intergroup projects requiring on-premises solutions.

Key Accomplishments:

Collaborated with engineering group, network monitoring groups, and district/general management to develop strategic plan for significant upgrade in equipment. Consistently monitored progress and recommended new equipment needs for each assigned area. Coordinated with company engineering groups for equipment additions.

Worked to accommodate increase of over 50,000 in population within assigned area while maintaining network reliability and at least 99% availability of internet, telephony, and video services.

Achieved 100% on-time delivery of new services for business and residential customers and resolved 98% of customer-reported issues within acceptable time period over five years of service.

Served as key stakeholder in project management of the building addition of 3 central offices to company scope. Completed daily monitoring of vendors; worked with project management team to plan organization of equipment and work areas in new building additions. Coordinated with team to address changing needs in newly built areas as well as assess needs of the organizational group in new building additions.

Met performance metrics for network availability and service restoration for 15 consistent years, leading peer management group once and ranking in the top three managers on two occasions.

Previous Experience

IT Project Manager Telxon (Houston, TX)

Analyzed manufacturing database to increase operational effectiveness and provide creative solutions to resolve issues. Served as liaison between vendor software team and volume manufacturing engineers to identify risks and recognize opportunities for new computer database installation.

Organized and led team of data entry clerks to gather and provide information for new engineering database. Expedited project schedule by improving data entry process for project engineers.

New Technology Project Manager Applied Materials (Austin, TX)

Served as primary liaison between research/design group and volume manufacturing team. Advised the design, research, and development groups on best strategies for product design. Facilitated communications among engineers, technicians, senior management team, internal customers, and vendors to ensure project completion on time and within budget. Solved supply chain issues for volume/lean manufacturing group.

Led project management team to analyze and solve complex design issues for new product technology.

Developed and implemented testing methods for volume manufacturing, resulting in reduced build time of 85% and overtime reduction of 40% for Centura Etch products. Developed new procedures, eliminated logistical issues, and implemented testing to ensure machine quality.

Identified and implemented continuous process improvement initiatives for lean manufacturing, including technical and logistical support for older lifecycle products.

Earned Applied Materials Engineering Award due to work with project management team of new product line.

Education and Credentials

Master of Business Administration, Management Information Systems

Bachelor of Science in Electrical Engineering

Prairie View A&M University

AT&T Gold Management Certification

AT&T Bronze Agile Project Management Certification

Additional Training in IP Networking Fundamentals, Big Data Analysis, and Agile Project Management

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