Customer Service Human Resources

BATOUL K. ALTHEFERY

**** ***** **** ** ******, OH 44321 330-***-**** **********@*****.***

Human Resources Specialist

Results-driven, dedicated, and accomplished professional with a proven track record of leading teams, providing high-quality customer service, and creating customer-focused sales solutions, seeking to utilize experience, education, and skills in transitioning to a human resources position. Has demonstrated experience in hiring, training, developing, and managing employees to achieve company objectives. I have a strong background in ensuring employee compliance with policies, and procedures. Also, I’m a capable leader with the ability to motivate team members to meet and exceed organizational and individual goals. Excellent communications skills used to interact with associates, senior leaders, and clients. Currently enrolled in an MBA program with an anticipated completion by December 2015.

Areas of Strength

Personnel Management

Process Improvement

Training & Development

Client Relations

Team Leadership

Recruiting

Operations & Administration

Project Management

Communications

Education & Training

Master of Business Administration, Human Resources, Franklin University, Columbus, OH 12/2015

Bachelor of Science, Business Management, Kent State University, Kent, OH 5/2013

Associate of Applied Science, Early Childhood Education, Stark State College, Canton, OH 5/2009

Licensed Teacher

Professional Experience

Camden Center, Los Angeles, CA 8/2015 – 10/2015

Three-Month Internship

An internship that I helped set-up a new outpatient treatment center in Los Angeles. Guiding the startup and management of a full spectrum of HR operations, systems and programs. Worked with senior management to create HR policies and procedures; recruit employees; create group benefits databases; and develop orientation, training and incentive programs. Manage leave-of-absence programs and personnel records; administer benefits enrollment and programs; administer HR budget; and handle HR generalist workplace issues.

DK America, Akron, OH 1/2004 – 12/2013 &10/2014- 07/2015

Human Resources Manager

Assisted in the daily operations of a restaurant. Oversaw employee activities, including hiring, training, and supervising employees.

Ensured completion of all administrative and accounting functions. Assured adherence to cash handling procedures. Supervised inventory control/ordering and food sanitation/quality. Maintained high-quality customer care.

PNC Bank, Tallmadge, OH 1/2014 – 8/2014

Supervisor

Ensured exceptional customer experience by creating a welcoming and comfortable environment. Monitored and supported other teller in daily activities, including approving/overseeing transactions, assisting with balancing issues, verifying cash outages, and ensuring compliance with policies and procedures. Performed teller duties as required. Addressed and resolved all customer issues and concerns. Also can monitored CTR processing on a daily basis. Processed cash orders for main bank and drive through centers. Balanced currency and coin vaults. Completed daily cash advance transmittals, as well as counterfeit note reports.

Obama DFO, Akron, OH 08/2012 – 12/2012

Field Organizer

Recruited while managing, and coordinated volunteers’ work. Created and used call lists. Handled voter registration and absentee/early voting programs. Helped to develop and implement a strong and visible political network in an assigned territory

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