Customer Service Medical
Resume:
STACEY MAYBERRY
** **** **** ***** #****, Sacramento, CA 95831 H: 916-***-**** C: 916-***-****
*************@*****.***
PROFESSIONAL SUMMARY
Professionally trained Laboratory Technician/LVN with multiple years of experience ensuring the highest standards of culturally competent care for a wide variety of patients with diverse needs. I ’m skilled in tackling administrative and patient-oriented tasks while working in a fast-paced medical office environment. I am also very patient and empathetic with an extensive background towards conflict resolution as well as customer care.
SKILLS
Intravenous therapy comprehension Competent in physical assessments Culturally competent care IV drug therapy management Patient evaluation/intervention Medical laboratory procedures talent Emergency Medical Technician (EMT) Qualified in patient transport certification CPR certification
Professional bedside manner Venipuncture/blood draw expert Adept at prioritizing/managing deadlines
Patient-focused care
California Licensed Vocational Nurse
WORK HISTORY
Price Change/Cashier, 08/2011 to 12/2011
Target – 3601 North Freeway Blvd, Sacramento, CA 95834 Greeted customers entering the store to ascertain what each customer wanted or needed. Made sure store item price tags were accurately displayed with the right price and placed in the right location.
Politely assisted customers in person.
Provided an elevated customer experience to generate a loyal clientèle. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Developed reputation as an efficient service provider with high levels of accuracy. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Laboratory Technician, 03/2008 to 06/2010
Quest Diagnostics – 3714 Northgate Blvd, Sacramento, CA 95834 Contributed substantially to successful department JCAHO accreditation. Followed infection control procedures.
Accurately recorded and reported test results according to established procedures. Collected samples from different departments of the laboratory for computer registering Loaded sample racks for testing
Ran testing machinery
Prepared lab result sheets for the laboratory scientists approval. LVN, 05/2004 to 12/2008
Feminist Women's Health Specialists – 1442 Ethan Way Suite#100, Sacramento, CA 95825 Interviewed patients to obtain medical information, weight and height measurements and vital signs.
Documented patient information obtained from interviews. Responsible for primary care, case management, and medication management. Assessed patients and documented their medical histories. Evaluated patient care needs, prioritized treatment, and maintained patient flow. Assisted doctors with surgeries and non-invasive procedures. Authorized drug refills and provided detailed prescription information to pharmacies. Collected blood, tissue and other laboratory specimens and prepared them for lab testing. Performed monthly inventory and maintained office and medical supply counts. Performed vitals/glucose testing and assisted in administering injections and urinalysis. Contributed substantially to successful department JCAHO accreditation. Provided patient education.
Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions, and follow-up care.
Followed infection control procedures.
Ensured safety and well-being of patients.
Accurately recorded and reported test results according to established procedures. Communicated with patients in regards to birth control and birth control options Laboratory Technician, 06/2000 to 05/2004
BloodSource – Stockton Blvd, Sacramento, CA 95831
Spun blood bags in centrifuges.
Made platelets and plasma from whole blood.
Performed leukocyte reduction from whole blood.
Prepared fresh frozen plasma for freezing and shipping. Labeled blood and blood components.
Prepared sample segments for testing.
Communicated effectively with supervisors, laboratory scientists and other co-workers. Customer Service Worker, 08/1996 to 06/2000
Rainbows End Restaurant – 364 Florin Road, Sacramento, CA 95831 Trained new staff on quality control procedures.
Performed monthly inventory and maintained restaurant food supplies. Provided guests with excellent customer service.
Cooked guests orders.
Took phone orders.
Bussed, cleaned and stocked tables.
Waited on guest tables.
Assisted with catering requests.
EDUCATION
Associate of Arts Degree: General Education, LVN Certification Program, IV Therapy/Blood Drawl (Sacramento City College 1996-2003). Continuing Education/General Education: (Santa Barbara City College-Online 2011- 2014).
References for Stacey Mayberry
Holly Martinez
Quest Diagnostics
Laboratory Supervisor
Karen Williams
Feminist Women’s Health Specialists
Clinic Manager
Raquel Navarrete
Target
Price Exchange Co-worker
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