Training Quality Assurance

CHRISTOPHER L. PAUL

**** ******* **. ************, ******* 46256 317-***-****

*******@*****.*** LinkedIn Profile

Designer, Developer, and Leader in Building Award-Winning Training Programs

Summary of Qualifications

Highly qualified, multifaceted leader of teams that create award-winning learning solutions for enterprise, extended enterprise and direct-to-consumer audiences. Well experienced in aligning training programs with corporate objectives while focusing on learner outcomes. Knowledgeable of mainstream adult learning theories, course development technologies, and industry trends and best practices.

Professional Experience

USA Funds – Indianapolis, Indiana

Director of E-Learning Programs, 2012 - Present

Promoted to corporate director of e-Learning programs; tasked with budgeting, aligning learning solutions with corporate objectives, and leading all aspects of training and development for USA Funds employees as well as two large-scale external training programs focused on federal regulations for colleges and universities.

Guided the strategic efforts of a training development team whose work has reached over 200,000 learners – resulting in more than 1 million course completions nationwide.

Directed curriculum redesign projects that resulted in a 50% reduction in customer support calls and an overall increase in learner knowledge retention and satisfaction.

Served as a member of the leadership development committee at USA Funds, focused on succession planning and leadership development.

Manager of E-Learning Development, 2010 - 2012

Promoted to a management position during a team merger with USA Funds. Managed an eight-person training development team and oversaw training design and instructional integrity of employee and customer training programs.

Established policies and procedures to support course design integrity and quality assurance.

Identified metrics and analysis standards in an effort to improve learner outcomes.

Regularly assembled cross-departmental project teams.

Oversaw selection and deployment of two Learning Management Systems with five unique learning domains.

Sallie Mae – Indianapolis, Indiana

Instructional Design Supervisor, 2007 - 2010

Oversaw the research and development of both e-Learning and instructor-led training on behalf of USA Funds.

Coordinated the production, maintenance and delivery of 200+ self-paced online courses.

Created detailed project documentation requirements in close alignment with A.D.D.I.E. instructional design standards.

Mentored and trained an instructional design and e-Learning development team.

CHRISTOPHER L. PAUL

8636 Vintner Ct. Indianapolis, Indiana 46256 317-***-****

*******@*****.*** LinkedIn Profile

Instructional Designer, 2004 - 2007

Hired as part of a new team tasked with supporting an existing team of trainers while creating a new e-Learning curriculum for college financial aid administrators on behalf of USA Funds.

Functioned as a subject-matter expert and training developer for e-Learning and instructor-led training programs.

Created job aids, instructional content and other materials for live training events.

Served as a lead developer for a new e-Learning curriculum, from concept to implementation.

Indiana University-Purdue University Indianapolis – Indianapolis, Indiana

Assistant Director of Financial Aid, 2001 - 2004

Managed the school’s Department of Education compliance and quality assurance programs; also developed and led staff training programs on various job-related tasks and regulatory topics.

Redesigned the financial aid office public website and added self-service features resulting in reduced demand for in-person financial aid counseling.

Planned, launched and maintained a new intranet site built to facilitate communication of vital information across multiple offices.

Education and Credentials

Master of Science, Business Management – Indiana Wesleyan University, Marion, IN

Bachelor of Arts, Liberal Studies – University of Indianapolis, Indianapolis, IN

Certified Professional in Learning and Performance candidate – Association for Talent Development

Social Media for Learning Certificate – Association for Talent Development

Evaluating Learning Impact Certificate – Association for Talent Development

Advanced E-Learning Instructional Design – Allen Interactions

Awards

Brandon Hall Group 2013 Excellence in Learning Award

USA Funds corporate award for Excellence in Leadership

Sallie Mae 2005 award for best product of the year

Professional Associations

eLearning Guild – member

Association for Talent Development – member

International Society for Technology in Education – member

Contact this candidate