Customer Service Medical

Ritu Soriano

*** **** ****** **., **** #***

Arlington Heights, IL Cell: 1-224-***-****

**********@*****.***

OBJECTIVE

To obtain a new and challenging position as a License Practical Nurse, and perform other duties as assigned; where I can utilize previously acquired clinical and leadership skills, as well as obtain new skills pertinent to the role.

KEY SKILLS

Administrative Support, Customer Service, Client Retention/satisfaction, Solid Computer literacy, Time Management, Multi-task and efficiency, Enthusiastic and Energetic, Conscientious & Trustworthy, Internal/External Relationship, Supervision, Working within strict deadlines skills, Excellent communication, Receptionist.

EDUCATION

Licensed Practical Nurse Licensure

Illinois State Licensure Number: 043.121138

Ameri-care Technical School (Graduate in 2012) Diploma of LPN (Licensed Practical Nurse)

Harper College (Graduate in 2006) Certificate of CNA (Certified Nursing Assistant)

Guru Nanak Khalsa College (Graduate in 1996)

Punjab, India

Bachelor of Arts in Public Administration

EXPERIENCE

International Customer Service Agent March 2013 to Nov 2014

United Airlines – O’hare International Airport,

Excelled in a challenging, time constrained environment.

Responsible for meeting inbound flights, assisting passengers with connecting flights, checking-in passengers and boarding outbound flights in a timely manner.

Proactively greeting customers when boarding and when deplaining passengers.

Solved ticketing issues for passengers who needed extra assistance.

Ensured on time departure by providing flight crew with passenger listing and flight history information in a timely fashion.

Boarding and deplaining air-crafts in a time constrained environment.

Worked many hours overtime when needed to assist with cancellations and delays.

Provided excellent customer service to face to face customers.

Rebooked passengers on late arrivals by maintaining customer satisfaction without compromising company guidelines.

Restorative Nurse Assistant Jan 2012 to March 2012

Forest View Rehabilitation & Nursing Home – Itasca, IL

Review request for restorative care and initiate physician’s orders

Select rehabilitative and therapeutic activities and exercises based on medical and social history of residents

Participate in the development and implementation of resident assessments (MDS) and care plans, including quarterly reviews, as they relate to restorative care.

Assist the Quality Assessment and Assurance Coordinator in developing, implementing, and maintaining an ongoing quality assurance program for restorative care services.

Medical Record In-charge/Center Supply Officer January 2011 to December 2011

Oaklawn Respiratory & Rehabilitation Nursing Home - Oaklawn, IL

Responsible to keep and compile all medical, all closed/discharge records of residents.

Thin out chart in accordance with IDPH procedure.

Responsible for setting up appointment of residents for medical check-up and making order of medical supply.

Receptionist July 2010 to December 2010

Oaklawn Respiratory & Rehabilitation Center – Oaklawn, IL

Constant interaction with residents and families to guarantee their satisfaction

Operating switchboard and training others for relief purposes

Registers new patients and updates existing patient demographics.

Creating a warm, responsive interaction between the facility and customers, meeting specific administrative needs of residents and families, and providing the full range of administrative support to Directors.

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