Sales Customer Service
Resume:
Jeffrey M. Heisler
Las Vegas, NV 89145
Mobile Phone: 702-***-****
acsp6f@r.postjobfree.com
SUMMARY 20+ years of experience in lead generation, direct sales via telesales and face-to-face, trade shows, marketing, and business development with 10 years of management experience in construction and maintenance products, document management products, outsourcing and services, software and information technology arenas.
EDUCATION
Sept 1992- May 1996 University of Maryland, College Park, MD
Major in Criminal Justice
Minor in Business Management
COMPUTER & SPECIALIZED SKILLS
MS Word, MS Excel, MS PowerPoint, MS Access and MS Outlook, QuickBooks, Goldmine, Hawk, Siebel, ACT, Baan ERP, Microsoft CRM, SiebelCRM (Upshot) and Salesforce.com contact management solutions. Hoovers Online (corporate information database), excellent internet research & database-building skills. Data entry and market intelligence socialist. Able to work independently, team player, role model and mentoring. Well versed in identifying sales cycle and psychological selling.
EXPERIENCE
June 2011 to . Desert Diamond Industries LLC, Las Vegas, NV
Present. Account Executive &Customer Care
* Top sales producer for new and existing accounts via phone sales, grossed $76,000+ in 2012
* Responsible for generating $700,000+ in sales, 50% of company sales revenue of $1.4 million in 2012
* Trained and hired new sales reps and appointment setters
* Created marketing material and sales campaigns to generate direct sales revenue by email and phone
* Served in management role while co-owner took medical leave for 3 months
* Created new vertical markets in a downturn in the construction industry by targeting public sector
* Responsible for improving metrics and market intelligence by creating new fields in ACT CRM In order to capture data critical to new sales and upselling existing customers
* Developed and created sales proposals, RFQ's and annual contracts with renewal options
* Identified and negotiated channels sales
* Closed new accounts and reloaded existing accounts with outstanding success
* Possess technical knowledge of all product offerings to public and private sectors
* Unscripted conversational solution selling technique with ability to mirror decision makers
* Unparalleled internet research and ability to identify and reach decision makers and key influencers
* Able to circumvent admin and executive assistant screening with utmost success
* Possess eidetic and partially photographic memory
* Best in class creative writing and presentation skills
* Generated most sales revenue at World of Concrete trade show 2013 February 5th thru February 8th at Las Vegas Convention Center
April 2009 to SpeeedyClean LLC, Las Vegas, NV
June 2009 Call Center Manger, Construction Products Division
Responsible for the hiring, training, and management of direct inside sales of SpeedyClean’s, newly launched construction products division.
Responsible for creating all marketing materials relative to the construction products division.
Responsible for the day-to-day training, management, and production of inside sales representatives.
Accountable for generating revenue/profit-loss margin of construction products division.
Created all internal training manuals, vertical strategies, call scripts, and pricing relative to the construction products division.
September 2007 to PR Diamond Products, Inc., Las Vegas, NV
April 2009 Account Manager
Responsible for end-to-end lead generation, marketing, and closing of new business relative to PR Diamond’s construction products.
Closed the largest account and single sale dollar value on record, City of Atlanta, Water Division.
Responsible for the customer service, account management, marketing and continued upselling of existing accounts.
July 2004 to SE Technologies, Stamford, CT
November 2006 Director, New Business Development
Responsible for the overall management and direction of all lead generation, business development and inside sales functions.
Develop email, telemarketing, field, and partner lead generation campaigns in Baan, Siebel, Microsoft CRM, Systems Integration, Business Intelligence (MS/BusinessObjects/Crystal Reports) and IT Staff Augmentation.
Creating and documenting call scripts and outbound strategic email marketing collateral and messaging, as well as database administration & training for Salesforce.com CRM system.
Research & build target lists of prospective customers, focusing on Information Technology Executives within Global 1000 organizations.
Develop, build and maintain company sales & marketing databases and execute outbound B2B email marketing, appointment setting and telemarketing campaigns.
Direct sales of products and services related to strategic partners, Baan, Siebel, BusinessObjects, and proprietary IT products & services.
Develop all sales & marketing collateral and web content for all products and services company-wide.
Building Inside Sales team & processes from the ground up and responsible for day-to-day performance, metrics, mentoring and training of inside sales representatives.
September 2001 to BroadReach Partners (LeadMasters), Stamford, CT
May 2004 Manager, New Business Development
Created, conducted, executed and managed executive level lead generation activities for LeadMasters' internal sales team.
Contacted upper level executives of Global 1000 companies to discuss sales and marketing requirements and quarterly/yearly revenue goals (vertical and/or product/service-centric) to determine need for LeadMasters’ appointment-setting and sales outsourcing services.
Created marketing materials, call guides and email messaging for internal sales & marketing departments.
Maintained, researched and sourced all sales & marketing lists & databases, including the decoding of prospect email addresses.
Trained both internal & client new hires on telesales strategies and efficient internet research.
Awarded with LeadMasters’ “Top Producer Award” for the year 2001.
Interviewed and screened candidates for the internal and client sales teams.
Conducted on-site client visits and meetings in conjunction with executive management and outside sales.
January 1999 to DRG Telemarketing, Pomona, NY
May 2001 Account Executive
Sold teleservices/telemarketing campaign packages to the financial services and healthcare industries.
Personally launched List Services Division and responsible for the direct sales of all products & services under the Co-President’s direction.
Assisted in the development of marketing collateral and design of corporate website and its’ content.
September 1996 to Lanier Worldwide (Harris Corporation), White Plains, NY
December 1998 Account Executive
Face-to-face outside sales of Lanier’s document management products and services in Westchester & Rockland County territories.
Maintenance and customer service of existing and “new” accounts in Westchester & Rockland Counties.
Conducted demos and training of document management products for prospective customers & customer accounts.
Finished #1 in Lanier’s renowned “Solution Selling I” sales training class in King of Prussia, PA.
Exceed $500,000 sales quota by nearly 100% for the year 1997.
References and W-2 available upon request.
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