Engineer Sales

Christopher Puglisi

Field Engineer - Central US Region - Houghton Mifflin Harcourt

Dallas, TX

*******************@*****.*** - 214-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Field Engineer - Central US Region

Houghton Mifflin Harcourt - Dallas, TX - June 2015 to Present

• Perform onsite installation of educational software in a variety of environments including Windows Server, Novell SUSE Linux, Mac OS X, Windows 7, and XP.

• Troubleshoot hardware and software issues on classroom workstations and laptops and resolve to customers' satisfaction.

• Mentor and train customers on Scholastic's reading and math intervention software usage and best practices for deployment.

• Advise and evaluate customers' hardware environments to ensure they meet minimum system requirements.

• Achieved CompTia A+ and Network+ Certifications in May, 2010.

• Received Annual Team Recognition Awards for "Excellence in Technical Implementation Services" in 2012 and 2014.

Field Engineer - Central US Region

Scholastic, Inc - Dallas, TX - April 2010 to May 2015

• For job responsibilities, same as above.

• Transitioned to Houghton Mifflin Harcourt when Scholastic sold their Ed Tech Services Group to HMH. Field Technical Sales Specialist - Central US, Mid-Markets Lenovo - Dallas, TX - June 2007 to January 2009

• Trained customers on use and deployment of Lenovo's ThinkVantage Technologies using adult learning theories and various methods of delivery.

• Effectively demonstrated and communicated the value of Lenovo's ThinkVantage Technologies, LANDesk, Intel vPro, Safend, Softex, Computrace and Utimaco SafeGuard.

• Consistently helped Account Representatives to achieve or exceed quotas by providing technical pre and post sales support.

• Troubleshooted customer technical issues both onsite and remotely and provided resolutions in a timely manner resulting in higher customer satisfaction with Lenovo.

• Worked with Level 2 Support team to manage escalations of unresolved customer technical issues. Bilingual Sales Engineer / Project Manager - Biometric Identity Management Middleware Solutions

Imageware Systems - Dallas, TX - November 2005 to June 2007

• Translated User and Training manuals into Spanish for new releases.

• Created and presented product demonstrations of ImageWare's Biometric Identity Management enterprise middleware solution via web conference and at customer sites in U.S. and Latin America.

• Developed technical sections of proposals and answers to RFPs.

• Provided input/involvement in product related services engagements such as scoping, Statement of Work

(SOW) creation, and positioning.

• Planned, directed, and managed designated projects for existing and new client engagements.

• Ensured that project objectives were accomplished in accordance with Statements of Work. Sales Engineer - QA Automated Testing Tools for Enterprise Applications Compuware - Dallas, TX - September 2003 to May 2005

• Developed, coordinated, and facilitated Presentation Skills Workshop to new and existing teammates to enhance performance at client demonstrations in order to effectively market and sell company products and services.

• Trained customers in use of QACenter tools by a variety of methods including classroom labs, "Tips and Techniques" sessions, and individual (1-on-1) sessions.

• Created and presented software demonstrations of Compuware's QACenter automated testing tools to CIO's, CTO's, management, developers, and non-technical staff at various Fortune 500 clients.

• Developed specifications for Proof-of-Concept (POC) and demonstrations based on customer requirements.

• Supported and resolved technical issues during software installation and trial period. Bilingual Elementary Teacher and Adult ESL Teacher Dallas Independent School District - Dallas, TX - September 2001 to September 2003 Sales Engineer - Biometric Identity Software and Devices Ethentica INC., pre-IPO startup - Dallas, TX - October 2000 to February 2001 Sales Engineer - QA Automated Testing Tools for Enterprise Applications Compuware - Dallas, TX - January 1999 to October 2000 Same as Above - Compuware

Mainframe Programmer Analyst / Consultant

AJILON - Dallas, TX - April 1997 to January 1999

Mainframe Programmer Analyst

AT&T - Morristown, NJ - February 1993 to April 1997 EDUCATION

Certification

THE CHUBB INSTITUTE - Parsippany, NJ

2003

Bachelor of Arts in Spanish

RUTGERS UNIVERSITY - New Brunswick, NJ

1987

LINKS

http://www.linkedin.com/in/chrispuglisi

ADDITIONAL INFORMATION

COMPUTER SKILLS

Website Publishing & Hosting: Microsoft FrontPage, Macromedia Dreamweaver, HTML, FileZilla, Adobe PhotoShop Elements

Software Development: COBOL, CICS, DB2, VSAM, JCL, MicroFocus COBOL, REXX, Syncsort Environments: Windows XP, Vista, Windows 7, Windows Server 2003/2008/2012; Apple OS X; Linux, IBM Mainframe, S/390, z/OS, APPC, LU6.2, TCP/IP

QA & Automated Testing: Abend-Aid, File-Aid, Xpediter, QACenter for Enterprise Servers, QACenter for Websphere MQ, QAHiperstation, QADirector (Test Management), Track Record (Defect Tracking) Software & Hardware: Scholastic: READ180, Fastt Math, System44; Lenovo: ThinkVantage Technologies, ThinkPad laptops and ThinkCentre desktops; Intel: Trusted Platform Module (TPM) chip, vPro; WebEx, MS Office, Biometric Fingerprint Readers, Law Enforcement (Booking and Mug Shot), Biometric Identity Management.

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