Customer Service Sales

James Medina

**** ********* **, *** ***** CA ****5

Home: 209-***-**** - Cell: 209-***-**** - ******.*******@*****.***

Career Overview

Hands on, hardworking parts person that is organized, and customer driven. Motivated to maintain customer satisfaction

And contribute to company success.

Core Strengths

Strong organizational skills Fork lift driver

Sharp problem solver shipping and receiving

Inventory control familiarity Delivery driver

Customer service expert

Telephone inquiries specialist

Invoice processing

Opening/closing procedures

Active listening skills

Seasoned in conflict resolution

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime

as needed.

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Work Experience

Shuttle driver

September 2015 to Current

Ingomar Packing - Los Banos, CA

driving shuttle truck from the unloading dock to the yard to retrieve loads. Pulling sets of doubles from the yard back

to the unloading dock. Helping the unloader empty the trailers full of tomatoes in to the plant and returning empty trailers

to the yard and bring up another load.

Parts person

June 2005 to June 2015

Toscano rv center - Los Banos, CA

Worked as a team member performing cashier duties, product assistance and cleaning. Resolved product issues and

shared benefits of new technology. Expressed appreciation and invited customers to return to the store. Managed quality

communication, customer support and product representation for each client. Successfully interacted with customers and

retail buyers to expedite orders. Assisted customers with store and product complaints. Guaranteed positive customer

Experiences and resolved all customer complaints. Accurately logged all daily shipping and receiving orders. Regularly

sought opportunities to up sell and add on additional merchandise. Contact Dave Morse 209-***-****

Service Writer

January 2005 to March 2006

Coose Bay Nissan - Coos Bay, OR

provided techs in shop with work. Wrote up customers as they brought their cars in for service. Looked up and order parts

for techs in shop. Started and finished work orders as cars came in and out of the shop.

Parts person

January 1999 to March 2003

Ballati Kaljan motors - Los Banos, CA

Providing techs in the shop with their parts. Research parts in computer system and ordering. Taking phone calls. Shipping and receiving. Parts Delivery.

.

Contact this candidate