Product Development Manager
Resume:
NIKKI L. DENNIS
**** ****** ***** *********, ** *0014 502-***-**** ****.*****@*****.***
Innovation and Product Development Leader
More than a decade of experience managing and leading teams to successful completion of company initiatives. Motivated, results-producing Innovation specialist with an extensive track record of skillfully identifying opportunities and delivering quality products to market. Career Highlights
Devised and established product development initiative which resulted in approximately $1 Million in savings within a 2- month period and opened new distribution channel to major retailer. [American Textile]
Managed project team and timeline for a provider call-center initiative with an estimated annual savings of approximately $7.2 Million. [Humana]
Led design and development of multiple product lines significantly increasing market share and product placement. [Louisville Bedding & American Textile] Areas of Expertise
Program Management
Budgeting
Product Management
Vendor/Client Relations
Process Improvement
Effective Communication
Professional Job Summary
Humana Louisville, KY
Consultant February 2012 – Present
Lead and manage multi-member cross-functional teams in various initiatives in support of high-profile consumer-centric projects. Develop and drive strategies aligned with business objectives through collaboration and leadership to reduce cost and improve overall consumer experience and engagement. Direct all meetings surrounding the creation and implementation of project tasks, timelines, and communications with team and stakeholders.
Integrated Care Services August 2014-Present
Driving multiple enhancement projects for the Authorization management system (CGX):
ER Notifications initiative to alert a nurse when a member has discharged from ER for usage education.
UTC (Unable to Contact) Alerts to notify nurses when a program has been trying to contact a member to help manage conditions or care.
Humana Beginnings initiative to upgrade the upgrade member web portal for program self- enrollment experience and web assessment integration into authorization management system. Consumer Analytics January 2013 – August 2014
Drove multiple predictive modeling projects:
Pharmaceutical initiative to reduce member Adverse Drug Events by improving medication use through predictive modeling.
Predictive modeling around Humana’s wellness points program (HumanaVitality). CIMO (Innovation and Marketing) February 2012 – January 2013
Managed six-member team for a provider call-center initiative with an estimated annual cost reduction of approximately $7.2 Million.
Organized and planned process for partnership in development, testing, and deployment of a lucrative, innovative diabetic device.
Led cross-functional team in planning and identifying retail strategy consisting of various models: mobile, store-within-a-store, and a combination of primary care and wellness centers. Nikki Dennis 502-***-**** Résumé Page 2 of 2
BioRx Cincinnati, OH
MBA Intern, Marketing Focus July 2010–June 2011
Completed multiple projects consisting of New Product Development, Supply Chain, and Mergers and Acquisitions for this specialty mail-order pharmacy. Developed business plan for market entry by repositioning products for new segments. Redesigned and optimized distribution area to improve the efficiency of order retrieval and packaging/shipping. Generated M&A proposal for acquiring firm that met strategic direction of buyer and obtained greater market share in lucrative industry.
Repositioned products to enable penetration into new markets and initially increase sales by approximately $100K .
Supply chain recommendation resulted in increased order process efficiencies of approximately 52%.
American Textile Company Pittsburgh, PA
Senior Manager, Quality and Development Oct 2009 – Jan 2010 Oversaw and directed corporate quality program with approximately 16 direct reports, including three domestic facilities and one international. Accountable for global quality management of 5 major brands and 6 product types. Built relationships and communicated with major retail clients – including Target, Walmart and Kohl’s – on resolving product issues.
Created and established product development and process procedures which resulted in company savings of approximately $1 Million within a two-month time period.
Contributed to the design and development of multiple product lines for all major accounts resulting in expanded market share, improved product placement, and new distribution channels.
Collaborated with Marketing VP to develop and implement enterprise quality improvement strategies.
Louisville Bedding Company Louisville, KY
Regional Quality Manager Oct 2004 – Sept 2009
Managed and improved quality systems, processes and procedures for three manufacturing locations with approximately 14 direct reports. Contributed to the design and development of multiple product lines for major accounts. Communicated product issues and relayed action plans to overseas vendors.
Partnered with marketing and product development in growing offerings at retailers which resulted in increased market share.
Developed tracking and computerized database resulting in 50% improvement in efficiency and productivity of department.
Developed metrics to increase ability to identify trends and problems by 80% through developing a baseline for future product.
Optimized employee productivity through reorganization, procedure revision, and procurement of new equipment resulting in 30% improvement.
Created up to 20% reduction in material costs through sampling and R&D.
Managed competitor analysis on products through reverse engineering which yielded product placement in new and existing retail channels.
Education and Credentials
University of Kentucky Lexington, KY
Masters of Business Administration, Marketing – June 2011 Master of Science: Merchandising – August 2004
Bachelor of Science: Merchandising – December 2002 New Product Development Professional Certification January 2011 Lean Six Sigma Green Belt Certification February 2011
Contact this candidate