Customer Service Medical

YASHICA TUTTLE **** Kingston Place Thomasville, NC 27360 336-***-****

**********@*****.***

PROFESSIONAL SUMMARY

Top-performing professional whose strong academic success illustrates skill, value and level of competence. Backed by value-added healthcare and customer service experience.

Attention to detail and organizational skills essential in generating revenue for the medical practice.

Provide timely and accurate data to ensure reimbursement for patient services.

Effective communication, interpersonal and organizational skills.

Knowledgeable in medical billing and coding guidelines.

Proficient in Microsoft Word and Excel; Type 45WPM.

CORE QUALIFICATIONS

Medical Billing Medical Office Medical Administrative Patient Registration

Insurance Verification Managed Care (HMO, PPO, POS) Government Payers Third Party Payers

HIPAA Compliance Reimbursement Systems

Medical Basics and Healthcare Claim Cycle Medical Charts Medical Terminology

Basic Anatomy and Physiology Healthcare Settings

Computer Systems and Software Applications for the Medical Office

Healthcare Payers Records Management for the Billing Specialist Medical Practice Management Systems

Introduction to CPT Introduction to ICD-9 Coding Greenway PrimeSUITE EHR/EMR

EDUCATION

Ultimate Medical Academy, Tampa, FL – Medical Office and Billing Specialist, 06/2014 (GPA 3.87)

Comprehensive Training Included:

Prepare and submit claims to various insurance companies electronically and by paper.

Maintain medical charts and electronic medical records (EMR/EHR) systems.

Perform collection actions including contacting patients by phone, correcting and resubmitting claims.

Schedule and confirm appointments in Assisted Living Facilities, doctor’s offices, health care clinics, hospitals and organizations that offer medical services.

WORK EXPERIENCE

Enterprise Consulting Solution, Arizona 06/2015 – present

Medical Records Field Technician

Travel to local health care facilities to scan medical records.

Community Alternatives, Jamestown, NC 07/2008 – 10/2010

Support Specialist/Direct Care

Assisted individuals with developmental disabilities with daily routines.

Observed and documented residents to facilitate assessment and development of treatment goals.

Administered prescribed medications under written direction from physician and as directed by nurse.

Kmart, Winston Salem, NC 05/2007 – 01/2008

Cashier/Customer Service Associate

Processed transactions while utilizing point of sale computer system.

Followed all policies as they related to customer confidentiality.

Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

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