Assistant Customer Service

ANN M. VECCHIO

*** ********* ****** *********, ** 14150 716-***-**** - **********@*****.***

Experienced Administrative Assistant

EDUCATION

Bachelor of Science in Transportation and Travel Management

Daemen College, Amherst, NY

HIGHER EDUCATION EXPERIENCE

University at Buffalo/CORE Consulting and Staffing 3/2014-3/2015

Temporary Administrative Assistant Biological Sciences Department

oAdministrative Assistant to the Senior Assistant to the Department Chairman

with document preparation, handling

oFiling personnel/confidential forms using computer software programs, and

memos.

oAlso prepares/schedules replies and inquiries of non-technical nature with Department faculty, staff, students, and University/non-University officials.

oAssists faculty and staff in obtaining periodic assistance (as needed) from such offices as University Facilities, CIT, Procurement Services, Human Resources, Travel Office, ISSS and Public Safety.

oPrepares/expedites purchase requisitions for the Department, including course and office supplies and equipment. Organizes/maintains purchasing files in paper files/computer databases and spreadsheets, and periodically prepares financial reports for the Senior Assistant to the Chair

oResponsible for interface with department visitors, seminar speakers and guests, working with them and faculty hosts to ensure needed travel arrangements are made. Processes expense reimbursements for department visitors, seminar speakers and faculty candidates.

oPrepares campus mail requisitions for outgoing mail and oversees policies and procedures as they relate to courier services/contract shipping. Prepares shipping paperwork when necessary and reconciles all invoices. Prepares/maintains time and attendance records of all Departmental faculty and staff.

University at Buffalo, Buffalo, NY 10/2013-4/2014

Office Assistant Educational Opportunity Program

oProvide administrative support to staff

oAssist with student appointments

oCreated a transfer student handbook

Buffalo State College, Buffalo, NY Spring 2013

Office Assistant-Disability Services

oAssisted with scheduling students for appointments

oProctored exams

oLearned the use of assistive technology

oProvided Administrative Support to the staff

ITT-Technical Institute, Getzville, NY 2007-2008

Student Representative

oConducted face-to-face interviews, telephone interviews and email correspondence to prospective students to determine their educational needs, concerns and interests

oFacilitated orientation and registration day activities

oClosely assisted and mentored students through admissions process

oPresented promotional programs to prospective adult and high school students

oGenerated personal referrals through an internet database

oParticipated in retention efforts by maintaining productive contact with active students through graduation

oParticipated in college and job fairs and spoke at local GED classes

State University New York at Buffalo, Buffalo, NY 2007

Student Activities Intern

oAssisted with coordination of late night programming

oConducted student satisfaction assessments of student life programs

oWorked with Director of Student Life on traditions program campaign research and website

oCoordinated events for student life and student activities

Medaille College-ACCEL Program, Williamsville, NY 2005-2006

Financial Aid and Academic Graduate Assistant/Intern

oAdvised students in the areas of student services, financial aid timelines, applications, letters, verification, taxes and academic affairs

oStudents services: Troubleshot general questions for students regarding all offices, academic departments and services on campus, checked transcripts for degree requirements and diplomas for accuracy

oAcademic Affairs: Ensured accuracy of all student book orders and syllabus content; participated in orientation activities and answered all students’ questions regarding the program

State University of New York at Buffalo/Snelling Personnel Services Buffalo, NY 2004

Office Assistant

oResponded to phone inquiries from students, parents and staff regarding room assignments

oSent letters and followed up regarding incomplete applications and reapplication for on campus housing

o Notified students to report confirmation of room assignments

Bryant & Stratton College, Amherst, NY 2000-2004

Financial Aid Advisor

Utilized knowledge of state and federal student aid programs to provide assistance to new and continuing students in the area of financial services

Performed loan eligibility analysis; research and follow-up on pending TAP and Pell grants, and loan applications; assisted with financial aid applications; arranged student payments

Entered student information into Banner software; entered and distributed FAFSA applications; generated updated award letters for students’ signatures

Performed pre-clearance process for continuing students

Maintained current Student Aid Estimates and Fund Status Reports

Notified business office of all approved scholarships and institutional grants for proper disbursement

Worked closely with admissions and outside agencies, coordinating and processing sponsored contracts and billing to ensure timely receipt of all monies

Conducted final audits of new, Former Students Returning and transfer student folders. Ensured documentation was received and in compliance

COMPUTER SKILLS

Banner, Microsoft Word, Excel, Access, PowerPoint, Outlook

ADDITIONAL EXPERIENCE

Remedy Staffing, Tonawanda, NY 9/2013-Present

Market Research Interviewer Survey Service

The Advantage Company-Lifetime Service Center April-August 2012

Customer Service Representative

Local Edge-Hearst Media Services Corporation Inc., Buffalo, NY 2010-2012

Telephone Verifier

Independent Health/Superior Staffing Services, Buffalo, NY

Seasonal Medicare Sales Representative 2009-2010

HSBC Bank/Selective Staffing, Williamsville, NY 2008

Seasonal Accounts Payable Clerk

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