Customer Service Sales

Professional and successful Event Coordinator with experience increasing sales revenue and event management. Full spectrum of event coordination from weddings, galas, tastings, consultations, RFP’s, vendor relations, and event execution while maintaining excellent customer service, a sales oriented focus, and building a high amount of returning business.

EDUCATION

Bachelor of Arts in Communication with a Minor in General Business Administration, University of Arizona

Thomas John Events and Downey Street Events San Francisco, CA 02/2011- present

Event Coordinator/Planner – Downey Street Events - 01/2015 – present

Supervise all aspects of event coordination: site selection, budgets, catering, rentals and design

Create detailed proposals for new clients to ensure an understanding of the planning process

Create production and event timelines and floor plans ensuring a smooth and an exceptional event/wedding

Manage rental orders, deliveries and day of production

Create design boards based off my client’s vision of their event to implement their vision successfully

Event Sales Coordinator – Thomas John Events - 02/2011 – present

Manage 25-30 staff to execute special events, weddings, auctions and fundraising events

Sold over 50 events and weddings annually while increasing food sales by $300k annually

Adhering to timelines, ensuring a smooth and an exceptional event/wedding

Created menus, proposals, produce timelines and production schedules, manage rental orders, deliveries and pickup

Increased our presence on preferred vendor lists each year

Wedgewood Banquet Center, Pittsburg, CA 11/2007 - 02/2011

Catering Sales Director

Planning, organizing and managing all special events, weddings, golf tournaments, and reoccurring meetings

Conduct site visits and create proposals, contacts and BEO’s for clients with 26-30% conversation ratio

Manage six Banquet Staff Members including Captains, Bartenders and Servers

Coordinate all vendors to ensure successful events with careful attention to detail & using strong multitasking skills

Increased overall sales revenue by $220,000 in 2008-2009 and by $200,000 in 2009-2010

Increased wedding sales by 10% in 2008 through excellent customer service and lead follow up

Work directly with clients throughout entire wedding planning process including tastings and consultations

Organized several trade shows yearly both onsite and at Bridal Fairs to market our venue

World Savings, Pleasanton, CA 7/2002 - 11/2007

Loan Closing Specialist

Planned and coordinated broker symposiums for hundreds of Brokers to educate them on mortgage trends

Inside Sales for over 100 Brokers for scenarios, updates and pricing information

Direct sales and marketing for new loan products

Closer for all loan documents, ensuring accuracy and prompt turn around

Awarded Loan Closing Specialist for the Year for Northern California; 2005 & 2006

Blake’s at Boundary Oak, Walnut Creek, CA 6/2005 - 9/2005

Banquet Captain (Summer Position)

Management of wedding set up per Banquet Event Orders, successful event execution, and tear down

Point of contact for all client needs during event ensuring a high level of customer service

Promoted from Beverages to Captain within a very short time frame

Arizona Communication Association, Tucson, AZ 1/2002 – 5/2002

Information Director (Internship)

Planned, coordinated and implemented detailed two day statewide Communication Conference

Developed invitations, programs, coordinated guest speakers & Department Heads

Worked with communication educators, professionals and students to ensure a great event

SKILLS: Proficient in Microsoft Office Applications, Salesforce, Basic Adobe Illustrator/Photoshop Online Applications

VOLUNTEER WORK

Wish Upon a Wedding, Northern California Chapter 06/2011 – 08/2014

Volunteer Coordinator/Board Member

American Heart Association, Oakland, CA 03/2009 - 05/2011

Events Director

2010 Marathon Events and Clinics Director in charge of organizing seminars and clinics for half marathon groups

and working with running stores, organizations to provide support for training.

2009 Heart Walk Event Director Sought out donations of food & beverage, tent rentals, volunteers & entertainment and

ran event.

2009 Heart Walk “Kick Off” Event Director included planning an informational event for Heart Walk community

team leaders, including audio/visual equipment, food and beverage, guest speakers, program, location and auction.

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