Real estate professional

MARCUS J. THORN

**** ** **** ******* **** Lauderdale, FLA, 33315 ************@*****.*** 412-***-****

Objective

To secure a position in the Real Estate, Real Estate Development, and/or Property Management industry that would offer growth potential and provides a challenging and stimulating work environment.

Skills & Abilities

Professional, leader, strategic thinker, problem solver, proactive, detail oriented, result- focused, creative, organized, and efficient.

Experience

ASSISTANT PROPERTY MANAGER, CB Richard Ellis Real Estate Services, August 2011 – August 2015

Managed all facets of project management (budget, schedule, procurement, quality risk) for individual real estate projects including planning, design, construction, occupancy and closeout. Demonstrated capability to read, understand and apply standard to moderately complex documents affecting real estate projects, including but not limited to: agreements/contracts, leases, work orders, project charters, surveys and drawings. Interfaced directly with clients to define project requirements. Lead project delivery resources/team, and facilities management team to provide project guidance and direction to achieve project goals. Implemented communication plan for meetings and written reports/meeting minutes to keep client and project resources informed. Facilitated project meetings. Implemented project documentation governance aligned with company and Client requirements. Ensured project data integrity and documentation was accurate, timely and coordinated. Tracked progress of each project against goals, objectives, approved budgets, approved timelines. Reports status and variances. Created action plans to meet objectives, budget and schedule. Implemented change management routines to assess change requests, made recommendations, secured client approvals, and issued change orders. Assessed change requests to determine impacts to scope, budget, schedule, quality and risk. Demonstrated ability to identify project risks, developed risk mitigation and contingency plans, and implemented action plans to reduce or eliminate project risks. Other duties as assigned were;

Established rental rate by surveying local rental rates; calculating overhead costs, depreciation, taxes, and profit goals.

Attracted tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services; showing units.

Accomplished financial objectives by collecting rents; paying bills; forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.

Maintained property by investigating and resolving tenant complaints; enforcing rules of occupancy; inspecting vacant units and completing repairs; planning renovations; contracting with landscaping and snow removal services

Maintained building systems by contracting for maintenance services; supervising repairs.

Secured property by contracting with security patrol service; installing and maintaining security devices; establishing and enforcing precautionary policies and procedures; responding to emergencies.

Prepared reports by collecting, analyzing, and summarizing data and trends.

Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Accomplished organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accounting and proper project matrix.

FACILITIES COORDINATOR, Jones, Lang, & La Salle Professional Services Inc. August 2007– May 2011

Responsible for creating work orders in response to client inquiries and concerns, and assigning to multiple technicians, subcontractors, and vendors, for the entire UPMC Hospital System.

Provided detailed reports on projects and complete follow-up on status of work orders. .

Proven experience in facilities, grounds, and building maintenance

Participated in on-call facilities phone rotation program,

Skilled in taking phone calls and creating work orders based on customer requests

Excellent verbal and written communication skills

Good problem solving and analytical skills

Exceptional ability to read and comprehend blue prints/schematics, leases, and very familiar with the scope of the following work order related assignments and the dispatching of them. This includes, but is not limited to; plumbing, HVAC, electrical, general maintenance, ceiling tile, drywall, lighting, and Preventive Maintenance work orders as well.

Microsoft Office, Excel, Outlook, Lotus Notes, Service Insight, Harborflex, Oracle, Adobe, Yardi, Lease Up, strong communication skills, team builder and ability to effectively manage people, solid mechanical aptitude.

MORTGAGE MODIFICATION SUPERVISOR, Citizens Bank May 2000 - 2007

Prevented foreclosures by carefully approving effective repayment programs that were mutually beneficial to both bank and consumer.

Meticulously analyzed consumer’s financial statements, debt ratios, credit records, credit worthiness, and ability to adhere to repayment schedules.

Provided support to loan officer and underwriter teams by ensuring the timely, judicious and accurate processing of mortgages. Reviewed and verified borrowers’ income, credit reports, employment histories, property appraisals and title insurance information to prepare loan applications for underwriting submittal. Ensure compliance with company policies, underwriting guidelines and lending-program requirements

Expertise includes, but is not limited to; Short Sales, Conforming & Nonconforming Loans, FRMs, ARMs, GPMs, Jumbo Loans, Fannie Mae & Freddie Mac Guidelines, FHA, VA, USDA Rural Development Loans, SX3 and LoanMod software.

ASSISTANT OPERATIONS MANAGER, SCIARRETTI GENERAL CONTRACTORS (Part time) 1997-2000

Construction sales and job costing for residential and commercial

accounts

Sourcing special orders and other activities that enhance the customer's experience.

Achieved predetermined sales goals at an acceptable margin.

Read and interpreted blueprints & creating material estimates.

Scheduling deliveries.

Maintained and grew existing customer base across through prospecting, sales development, quoting and customer follow-up to ensure sales goals are met or exceeded.

Regular site visits to plan and evaluate customers’ needs, ensuring prompt and accurate service.

Correlated with sales support, operations team and vendor resources to secure business and attain profit and sales goals.

Regular account evaluation determining revenue and profitability

Updated and maintained accurate account information, customer details, and contact information available to management and principles.

Education

BOSTON COLLEGE, Chestnut Hill Mass.

1988-1992, Bachelors of Science degree received in

Journalism and Mass Communications.

President of Tau Kappa Epsilon Fraternity, two years.

Captain of Crew Team, 2 years.

Resident Assistant for one year

POINT PARK COLLEGE, Pittsburgh, PA.

1998-2000, Graduate Degree not received in Journalism

Program Director, WPPJ Radio

Captain Crew Team, 1 year.

memberships

The Fox Club

The Fat Hat Club

References available upon request.

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