Customer Service Sales

JOSEPH COLLAZO

*** *** ** ******* ** ***** Apt#*h

Ÿ Cell: 917-***-****

Email: ***********.**@*****.***

Objective: To Obtain a Career within the Market to provide professional Customer Service and Growth potential

EXPERIENCE:

Fideliscare 05/2014 to 05/2015

Customer Service Associate

. Responsible for handling 50-80 calls in a busy call center in English and Spanish

. Primary doctor changes, Id cards,Address changes,Newborn Notifications, Prior Authorization for prescriptions,Eligibilty inquiries.

. Welcone call, SpecialistReferrals, Claims, Billing inquires, Provided information on all the Healthplans choices Medicaid,Child Health Plus FIDELIS care Silver, Gold and Bronze medal plan, using software Epace, Facets and Cvs Caremark

Affinity Health Plan

Facilitated Enroller 03/2013 to 08/2013

● Educated and enrolled potential clients into government sponsored programs.

● Responsible for furnishing and collecting all needed documentation for patient enrollment.

● Handled all customer retention and member group orientations.

● Met or exceeded monthly enrollment sales goals.

Maximus - Medicaid Choice

Field Customer Service Representative 05/2012 to 02/2013

● Responsible for enrolling eligible New York City Medicaid recipients into leading health plans.

● Assisted with completion of paperwork to ensure accuracy of all necessary information.

Rockaway Open MRI

Physician Liaison 10/2010 to 12/2011

● Responsible for prospecting sales leads with 10 to 15 Doctor Offices daily.

● Scheduled sales meetings with prospective buyers within my designated area of Rockaway, NY.

● Kept abreast of current community events and networked within the Rockaway district.

United Health Care

Marketing Representative 01/2008 to 10/2008

● Educated and enrolled potential beneficiaries into three government programs: Medicare, Medicaid and Child Health Plus.

● Responsible for furnishing all needed documentation for enrollment.

● Met and exceeded weekly and monthly sales goals. Awarded top marketing representative in the district.

Health Plus

Business Representative 04/2007 to 12/2007

● Prospected for new business leads focusing on small to mid-size companies within the Borough of Queens, NY.

● Scheduled 4-5 on-site meetings weekly with company heads to position portfolio of products and services offered by Health Plus.

● Conducted employee education workshops for new and existing base of accounts including employee screenings and enrollments.

● Networked with the Queens Business Community by attending all Chamber of Commerce activities and bid meetings.

Royal Health Care

Marketing Manager 03/2004 to 12/2004

● Managed 20 Marketing Representatives, which included cross-functional team training, coaching and mentoring.

● Responsible in identifying Medicaid recipients who were eligible to participate in the Royal Health Care plan.

● Responsible for quality assurance of enrollment applications completed by the Marketing staff to ensure accuracy.

● Led outreach program in community/senior centers, hospitals, clinics, places of worship, income support centers and small business to encourage participation and understanding of health care services.

Health First Inc.

Medicare Senior Sales Associate/Marketing Supervisor 11/1994 to 02/2004

● Enrollment of all New York City Medicaid recipients into a leading health plan.

● Assisted the manager with all paperwork to ensure accuracy and completeness of all necessary information.

● Trained new sales representatives at various hospitals.

EDUCATION:

Borough of Manhattan Community College New York, NY

● Studied Communications

SKILLS:

● BI-LINGUAL ENGLISH/SPANISH.

● Proficient in Microsoft Office

● Available to work all hours/shifts

Contact this candidate