Human Resources Customer Service

BRENDA MATA

**** ******** ** ***** *******, TX **051 972-***-**** ************@*****.***

HUMAN RESOURCES

Extensive background in HR generalist affairs, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance, assisted in developing teambuilding programs, and writing personnel manuals, corporate policies, job descriptions and management reports.

HR SKILLS

HR Department Startup

Employment Law

FMLA/ADA/EEO/WC

HR Policies & Procedures

Record Retention

Staff Recruitment & Retention

Employee Relations

Alternative Dispute Resolution (ADR)

Benefits Administration

HR Projects

Orientation & On-Boarding

HRIS Technologies

Training & Development

Performance Management

Organizational Development

PROFESSIONAL EXPERIENCE

ELITE LINE SERVICES - Carrollton, Tx

Provide assistance to Human Resources Department.

Recruiter, 1/2015 to Present

Manage ATS system and compile statistical reports concerning personnel-related data; assist parent company divisions with ATS implementation

Review and evaluate applicant qualifications or eligibility.

Perform recruiting duties, including but not limited to identifying vacancies, conferring with hiring managers, posting job requisitions, screening applicants and onboarding new hires.

Select qualified job applicants or refer them to managers, making hiring recommendations when appropriate.

Process background investigation requests

Negotiate recruitment vendor contracts

Conduct wage and salary surveys; analyze and recommend compensation to establish competitive programs and ensure compliance with legal requirements.

Write job descriptions; ensure accuracy and on-going legal and compliance requirements are met

Run reports out of various systems; analyze data.

Study legislation, arbitration decisions, and collective bargaining contracts to assess industry trends.

Maintain current knowledge of state and federal employment laws as they apply to position.

Other duties as assigned

CARROLLTON – FARMERS BRANCH ISD - Carrollton, Tx

Provide assistance to Student Services in Records Department.

Records Clerk, 1/2014 to 1/2015

Prepare new student enrollment packets.

Assist with enrollments of new students, verify residence in school attendance area, and determine guardianship.

Verify new student’s withdrawal from previous school and request records and clarify schedules, grades and special programs.

Provide information to parents, counselors and/or administration regarding students.

Assembles, compiles, and edits data and records for reports, special programs, files and storage.

Create and maintain files and cross reference indexes and assist in retrieving materials and information.

Record, update, and/or review grades for grading periods as needed.

Process student transcripts for distribution.

Assist with student withdrawals and transfers.

Process records requests providing, grades, attendance, discipline, and transcripts.

Purge student records and prepares file for transfer to the central office for permanent storage according to records retention schedule.

Assist school campus with any other duties and/or assignments as needed.

EMPLOYEE SOLUTIONS (CSM BAKERY) - Dallas, Tx

Provide assistance to Human Resources Department.

HR Assistant, 10/2013 to 12/2013

Perform customer service functions by answering employee requests and questions.

Conduct benefits enrollment during open enrollment for existing employees and for new employees.

Verify I-9 documentation and maintain active and inactive books up to date.

Submit the online background requests for new employees.

Conduct audits of various payroll, benefits, other HR programs and lockers and recommend any corrective action.

Update HR spreadsheet with employee change requests and processes paperwork.

Assist with recruitment and interview process.

Conduct New Hire Orientation for new employees.

Assist with onboarding process and entries as needed.

Schedule meetings and interviews as requested by HR Manager.

Assist with processing of terminations.

Make photocopies, faxes documents and performs other clerical functions.

File papers and documents into appropriate employee files.

Assist with special projects as needed.

AD-A-STAFF (GENERAL ALUMINUM) - Carrollton, Tx

Recruit and provide assistance to Human Resources Department.

Recruiter/HR Administrative Assistant, 1/2013 to 5/2013

Edit and post new job requisitions on internal and external job boards.

Match active requisitions to qualified candidates.

Screen applicants for open requisitions.

Schedule interviews with managers.

Prepare and send offer letters.

Assist with New Hire Orientation information for new employees.

Completed on-boarding processes for all new hires.

Prepare files for all new employees.

Assist active employees with payroll concerns.

Enter all new hires to payroll and tracking system.

Adjust all timecard corrections needed.

Maintain and update I-9's

Communicate with staffing Agency as needed.

Other administrative duties as needed.

CORNERSTONE STAFFING (NATIONSTAR MORTGAGE) - Irving, Tx

Provide Recruiters and Human Resources with assistance

Recruiting Coordinator, 8/2012 - 10/2012

Edit and post new job requisitions on internal and external job boards.

Assist candidates in completing online profile and application.

Process background and credit check for candidates.

Link active requisitions to qualified candidates.

Set up and provide locations for drug screens for candidates.

Schedule interviews with managers.

Prepare and send offer letters.

Provide New Hire Orientation information for new employees.

Process New Hire Paperwork for Payroll.

Maintain I-9's

Prepare a file for new employee and send to corporate office.

CITIGROUP - Irving, Tx

Provide assistance to Human Resources Department

Sr Human Resources Specialist, 1/2006 - 8/2012

Input, update, process and maintain employee info in PeopleSoft.

Provide basic system use training, changes and upgrades.

Support multiple internal HR processes including payroll inquires employee data management and records management; maintain I-9's up to date.

Conduct analysis; identify trends and options for improvement or change initiatives.

Respond to various requests from HR Management on any HR related issues through in depth research and analysis.

Partner with respective HR Manager to resolve issues and generate innovative solutions.

Ensure compliance requirements are met, identifying gaps, taking appropriate measures, including analysis and recommend improvement to existing practices.

Review, gather info and respond to unemployment claims as needed for hearings.

Assist employees, managers, and HR's with policies and practices.

Create and run complex queries for HR Management and Department Managers.

Conduct employee relation investigations for Dispute Resolutions and Ethic Complaints

Prepare expense reports for HR Management as needed.

Make travel arrangements as needed.

Contribute to Local and National Projects as needed

AVAIL MEDICAL PRODUCTS - Irving, Tx

Provide assistance to Human Resources Department

Human Resources Assistant, 2/2004 - 1/2006

Conduct interviews. Schedule interviews for department managers.

Assisted all new employees with new hire orientation packets, which provides benefit information that is presented verbally and in writing.

Maintain all employee files in an organized manner.

Maintain and update all I-9's.

Create monthly reports for the company including employee reports and 401K deferrals.

Process weekly timecards. Record all vacation and sick leave.

Responsible for all payrolls for hourly and salaried employees, processed on a weekly and semi-monthly basis.

Enter and update employee's benefits on the web.

Review and prepare vision and life invoices for payment

Conduct exit interviews and prepare COBRA Paperwork

Prepare expense reports for HR Management as needed.

Make travel arrangements as needed.

Contribute to Local and National Projects as needed

SKILLS

HRIS applications (PeopleSoft, ADP, Kronos, Taleo, Abra, Virtual Edge, iCIMS, Red Carpet)

MS Office (Word, Excel, PowerPoint, Access, Visio, Outlook)

Texas Education Agency Programs (TEAMS, PEIMS, TEA, Parchment, Spring)

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