Customer Service Manager

Location:

Mobile, AL, 36693

Posted:

December 07, 2015

Contact this candidate

Resume:

Judy B. Tooley

*** ***** *****

Saraland, AL ****1

Phone: 251-***-****

Alt. Phone: 251-***-****

E-mail: *******@***.***

OBJECTIVE

Excel in Administration and/or Support, as well as HIPAA and Compliance in the Medical Industry, specifically Durable Medical Equipment and Respiratory Pharmacy. Take Great pride in Patient Care, Customer Service and Retail. Although my extensive experience is in the medical industry, I am certain that I will make a profound impact in any career opportunity that I am afforded and there is no job that is below me or my pay grade.

SUMMARY OF QUALIFICATIONS

Creative, inspiring and self motivated. A true leader with a flowing knowledge that I am eager to integrate, improve upon and share willingly. 23+ years in the medical industry. Ready and willing to take on any opportunity from Administration, HIPAA and Compliance, Patient Care, Customer Service, Etc. with a smile. Especially skilled in day to day operations, HIPAA and compliance (i.e. JCAHO and The Compliance Team), Medicare, Medicaid, HMO and Commercial Insurance Billing. Exceedingly proficient computer skills and extensive knowledge of various DME and other billing software.

WORK EXPERIENCE

DME, Admin, Compliance Officer, Billing Manager (1/2007 - Present) Express Healthcare, Inc., Fairhope, AL

I work very closely with the owner of the company to monitor and support all daily activities for each of the 4 locations of the corporation. It is my responsibility to incorporate and insure JCAHO and HIPAA compliance throughout the corporation. I schedule all staff including reception, billing, warehouse and delivery technicians. The owner and I together make the decision on new hires for all locations. I schedule and instruct staff and compliance meetings. I also handle complaints from patients, referrals and vendors to insure complete satisfaction.

DME & Respiratory Pharmacy, Billing Manager (3/1999 - 12/2006) Complete Patient Services, LLC, Mobile, AL

I was the original biller for this DME and Respiratory Pharmacy after it became too much for the owner to handle in addition to all of the other daily activities. This company grew very fast and eventually I was able to hire and train five billers under me. I only left because I remarried and relocated to Baldwin County. I left on good terms and gave a two month notice.

Physician Office/Surgery Coding/Billing Specialis (9/1991 - 3/1999) Vascular Surgery, PC, Mobile, AL

I was hired by Dr. S. Timothy String when I was pregnant and I coded and billed all of his office visits, hospital visits and surgeries with the assistance of a part- time biller until Dr. String passed away in 1998, may he rest in peace. I was very fortunate to work with such a kind, generous and special man. I learned so much more than billing, as he truly inspired me to treat every person better than you would ever want to be treated.

EDUCATION

Business Management

Faulkner University

Fairhope, AL

Although Business Management was my study course, my education is greatly accredited to years of experience and uncountable job related courses and grand mentors. That truely made me the valuable employee I have proven to be. ADDITIONAL QUALIFICATIONS

I am a seasoned physician, DME and Respiratory Pharmacy coder and biller with extensive knowledge of numerous billing software packages. My management and compliance skills are just a plus. I'm proud to say that my work is very important to me and I'm good at what I do.

REFERENCES

Joy Parker

Office Manager

4333 Boulevard Park North

Mobile, AL 36609

Phone: 251-***-****

Alt. Phone: 251-***-****

Relationship: Friend/Previous Office Manager

Sabrina Sokolowski

R.N.

7191 Oakbriar Drive

Mobile, AL 36619