Customer Service Manager

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GEORGE ABDELMALEK

**** ***** **** ******, *****, FL 33647 813-***-**** *********@*******.*** SUMMARY

Highly motivated professional, bilingual and fluent in English/Arabic, with diversified experience in banking, cost accounting, financial statement analysis, with an understanding of GAAP. I’m looking for an opportunity where I will be able to utilize my abilities and experience to its full potential.

PROFESSIONAL EXPERIENCE

PITA PIT Tampa, Florida

Supervisor January 2014-November 2015

Manage 9 employees, their weekly schedules and paychecks

Responsible for filling corporate tax returns and preparing employees' W2 forms

Handle corporate bills and payments

Customer service

Renew annual business licenses

BANK MISR Cairo, Egypt

IT Security Department Manager August 2006-May 2013

Managed 14 staff members by communicating job expectations; planning, monitoring, and appraising their job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures throughout the company

Responsible for giving access rights and mandatory password to employers to access the system according to user access and password standards

Maintained organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies

Completed projects by coordinating resources and timetables with user departments and data center

Verified application results by conducting system audits of technologies implemented

Preserved assets by implementing disaster recovery and back-up procedures and information security and control structures

Maintained quality service by establishing and enforcing organization standards Teller January 2004-August 2006

Received checking and savings deposits, verified cash and endorsements, reviewed proper identification, and issued receipts of deposit

Examined checks deposited and determined proper funds availability based on regulation requirements and completed Hold Notices

Processed savings withdrawals, balanced and updated savings passbooks

Opened and closed accounts (checking, savings, COD), completed transfers from one account to another

Filled applications for cards (debit, credit, etc.) and processed the order through a system(Oasis system)

Answered customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies

Attracted potential customers by answering product and service questions, suggesting information about other products and services

Resolved product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure complete resolution.

Issued acceptance checks and made monthly balancing report.

Bought and sold currency from the vault as necessary, ensuring that teller drawer cash limits were not exceeded. Maintained appropriate currency logs.

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Collection Department Assistant October 2002- January 2004

Managed collections from other bank checks, bills and collection fees. Contra for project development

Accountant October 2001- Sept. 2002

Managing supplier's account (account payable ), accounts receivable,expenses .

Managing Customer's accounts.

By Using Dac Easy program for chart of accounting EDUCATION

H&R Block

Income Tax Course 2015

American University of Cairo Cairo, Egypt

Training Course in Computerized Accounting

Bachelor of Science in Business Administration (major accounting) 2001/2002 OTHER SKILLS

Advance understanding of GAAP & Financial Statement analysis

Strong in MS Word, Excel, Outlook, Daceasy Accounting Software

Detail oriented, analytical, organized & disciplined

Strong people skills, great cultural rapport

Fluent in translating English and Arabic

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate