Customer Service Representative
Resume:
Rachel Fitzner
Cell 509-***-**** ******.*******@*****.***
Profile
Friendly dedicated individual
Very organized
Enjoys a challenge
Believes there is no problem not worth solving or resolving
Loves to teach and learn about anything new and unknown
Looking for an community to learn and grow in a friendly environment
Education
Currently-2017 working towards A Bachelor of Arts- Accounting
August 2009 Eastern Washington University, Cheney WA
Bachelor of Arts - Interdisciplinary studies (Emphasis in Mathematics and Education)
Anthropology Minor
June 2004 High School Diploma
Enumclaw High School, Enumclaw WA
GPA: 3.5
Experience
Nov, 2010- Present [Stay at Home Mom]
2 young children
Housework
Cooking
Garden
Chickens
Jan, 2010- Nov, 2010 [Customer Service Representative] West Corporation -AT&T dept. (Spokane, WA)
Handle new callers every few minutes
Take notes while resolving customer issues
Handle calls with a goal time of less than two minutes
being able to focus in a call center environment
Make sales pitches
Aug, 2009 – Dec, 2009 [Producer's Assistant] MetLife A&H Insurance (Spokane Valley, WA)
Enter new leads into the computer
Call new leads
Set appointments with new leads to speak with an agent
Make changes to existing policies
Customer service
Work with Fax, scanner, copier
Handle multiple line phone
Filing for multiple agents
Jan, 2009 – Sept, 2010 [Apartment Manager] Cheney Real Estate Management (Cheney, WA)
Clean complex grounds
Handle any tenant issues that might arise
Let people in when they are locked out
Clean and hang drapes for turn over
May, 2007 – Aug, 2009 [Managers second] Subway (Cheney, WA)
Make Sandwiches (about 40 seconds for a foot long with everything)
Count and order Inventory
Open and Close the store
Operate a Cash register
Train new employees
Make spur of the moment decisions when a problem arises
Sep, 2004 – Sep, 2008 [Librarian] Literacy Library Eastern Washington University (Cheney, WA)
Enter about 20 Books into the database a day
Shelve about 50 books a day
Come up with new ways to organize a library of about 2,000 books
Make copies as needed
Operate a lamination machine
Help others stay on task
Jun, 2003 - Sep, 2004 [General Employee] Baskin Robbins 31 Flavors (Enumclaw, WA)
Operate the register
Counting back change
Drive through
Customer service
Decorating cakes
Clean up and closing registers
Making deposits
Training new employees
360-***-**** know me as Rachel Tyler
Additional Skills/Honors
Knowledge Bowl (4 years-went to state one year)
Secretary for 2 years
French Club (3 years)
Secretary for 1 year
Math tutor (7 years)
Secretary of an on campus group for 1 year
40 Wpm
References
Gina Thompson (Friend/ Co-worker) 509-***-****
Bryan Dunn (Friend) 253- 632-1262
Contact this candidate