Customer Service Manager
Resume:
Justin C. Sherwood
Fallbrook, Ca. 92028
******.***********@*****.***
Objective:
To obtain lasting employment with a company that provides a challenging environment and an opportunity for personal growth.
Skills:
Personable, Organized, Honest, Reliable, and Responsible.
Microsoft Office Suite; Word, PowerPoint, Excel.
Global Travel, knowledge of Apollo, Galileo, Travel port, Viewpoint booking engines
Data Entry, Inventory, Ordering merchandise, Stocking.
Cashiering, Cash Handling, Credit Card transactions.
Filing, data base management.
Business management and accounting.
Management, Supervision (2 years)
Travel Agent (1 year)
Administrative Assistant (1 year)
Typing speed of 85+ wpm.
Work History:
AAA Southern California Sep. 2014 to Present
Travel Agent Temecula, CA
Provide excellent customer service at all times to ensure customer satisfaction and repeat business. Resolves customer complaints to a positive outcome. Cash handling, cashiering, credit card transactions. Maintain in-depth knowledge of vacation destinations worldwide. Maintain Clientele base of over 200 people. Maintain correspondence with clientele base on a regular basis via email, phone, and face-to-face meetings. Process payments ranging from $100 - $10,000+ on clients behalf. Communicate correspondence between vendors and clients to be sure that all needs are met and all terms and conditions are understood. Process and provide travel documents to clients directly before their departure date. Maintain company database of clientele, Deposit/final payment records, passenger information. Maintain typed record of every single interaction with every client immediately as it happens. Upsell to clients by demonstrating the value of a product or service they may be interested in, and weighing the value of said product against it’s cost. Provide emergency assistance to clients if things go wrong during the travels abroad. Perform call nights twice a week to reach out to our member database to inform them of our available travel services. Maintain quotes, prospects, and contacts for future business. Provide detailed records of my sales performance to management on a quarterly, monthly, weekly, and daily basis.
Radio Shack Oct. 2011 to Mar. 2014
Assistant Manager Lake Elsinore, CA
Provide excellent customer service at all times to ensure customer satisfaction and repeat business. Resolves customer complaints to a positive outcome. Performs the hiring process for store personnel. Reviews applications, schedule interviews and make hiring decisions. Complete training of new employees and update existing employees on new procedures. Cash handling, cashiering, credit card transactions. Process merchandise returns and makes adjustments per business protocols. Complete daily, weekly, and monthly inventory accounting. Complete end of day cash accounting and process daily bank deposit. Complete daily, weekly, monthly store profitability statements. Incorporate utility costs, payroll costs, and inventory costs, etc. to determine the stores profitability. Update store displays per plan o gram and Managers directive. Maintain the store in a fully stocked, clean, neat condition at all times. Attends meetings in Manager’s absence. Participates in business marketing strategies. Performs sales and activation of all cell phones for contracted and non-contracted companies. Explain cell phone plans to customers in detail to ensure they purchase the best plan to meet their personal needs. Explain cell phone contracts in detail to ensure customer understands prior to obtaining signatures. Train personnel in cell phone activation and contract completion. Responsible for opening, closing, and securing the store. Manage loss prevention issues with security personnel in the Manager’s absence. This includes contact when the store is closed and there has been a breach. Process store mail both incoming and outgoing. Respond to correspondence utilizing email and postal service. Process Fed Ex and UPS packages.
Inland Empire Business Management Consultants Oct. 2010 to Oct. 2011
Administrative Assistant Riverside, CA
Administrative assistant to the company owner. Business worked with non-profit organizations and small businesses to aide them in getting established. Aided employer with setting up POS (point of sale) computers and accounting system. Created Excel documents from scratch to cross reference and tally daily, monthly, and annual balances. Also totaled for daily bank completions. Excel sheets noted discrepancies automatically by comparing previous bank deposits. Created over short, inquiry, daily reports to ensure accuracy of business accounting. Set up QuickBooks, POS, and Cash Register, plus reporting tools for the business. Arranged appointment schedule for the owner. Answered phones and routed calls to the proper person or department. Typing, filing, and performed general office procedures. Updated data for the business in computer data base. Provided excellent customer service at all times to ensure customer satisfaction. Processed and routed mail to proper party. Responded to correspondence through email and postal service mail. Processed both incoming and outgoing packages through Federal express and UPS. Attending meetings with employer and represented him in his absence.
Snow Black Live Music Business June 2009 to Present
Owner of a D.J. Business WWW.SnowBlack.net
Provide music and entertainment for parties, weddings and other venues. Music genres are Jazz, Hip hop, and some rock. Also can provide a live Rock/Jazz trio for any venues requesting it. In this position I am a Manager, performer, record keeper and bookkeeper. I also set up equipment, tear down, and complete minor repairs. Proficient at business marketing and obtaining proper permissions for service in requested venues. Proficient in performing with Guitar and Stand-up Bass. Create music composition for film (documentary, cinematic, background, music for background spoken word and speaking events).
Radio Shack July 2009 to Oct. 2010
Sales Associate Murrieta, CA
Provided excellent customer service at all times to ensure customer satisfaction and understanding of purchases. Explaining electronic equipment and cell phones contracts to customers in detail to ensure their understanding prior to obtaining signatures. Utilize internet, search engines and database to determine customer’s eligibility for cell phone contracts. Top seller of Cell Phones in the district. Cashiering, cash handling, credit card transactions. Handled transactions for returned merchandise. Record keeping, filing and updating computer database. Completed end of day accounting of all transactions and created/completed bank deposits. Responsible for opening and closing of the store. Organizing and merchandising for the store. Ensure displays were organized per business protocols. Maintained displays in a fully stocked and orderly condition. Worked with other employees as a team. Participated in training of new employees in business protocols and cell phone sales.
Education:
High School Diploma from Hemet High School.
Sage College for Court Reporting.
References available upon request.
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