Customer Service Representative

Amanda Jones

Salem, OR

*************@*****.*** - 503-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Phone Banker/Customer Service

Wells Fargo - Salem, OR

Assist customers by successfully researching and resolve customers issues as well as inquiries. Maintain and manage professional knowledge of entire products and services offered. Demonstrate sound judgment for decision making and complying with set guidelines, policys and regulations. Promoting and cross-selling bank products.

Switchboard Operator

The Home Depot - Sherwood, OR - September 2008 to November 2013 Answer internal or external calls (local and long distance) and transfer calls. Take and relay messages. Compile and update data related to area of activity. Correct and update electronic telephone directory. Maintain inventory of office supplies. Assist callers with questions and inquiries. Customer Service Representative

Netflix - Hillsboro, OR - February 2000 to September 2008 Open customer accounts by recording account information. Maintain customer records by updating account information. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintain financial accounts by processing customer adjustments.

Switchboard Operator/Receptionist

New Haven Unified School District / James Logan High School - Union City, CA - October 1998 to February 2000

Welcome visitors by greeting them, in person and the telephone; answering or referring inquiries. Direct visitors by maintaining employee and department directories; giving instructions. Maintain security by following procedures; monitoring logbook; issuing visitor badges. Maintain telecommunication system by following manufacturer's instructions for phone and console operation. Maintain safe and clean reception area by complying with procedures, rules, and regulations. Receptionist/Administrative Assistant

Jancyn Inc. - San Jose, CA - June 1995 to October 1998 Welcome guests and customers by greeting them, in person or on the telephone; answering and directing inquiries. Maintain office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies; verifying receipt of supplies. Produce information by inputting, editing, retrieving, copying, and transmitting text, data, and graphics. Maintain customer confidence and protect operations by keeping information confidential. EDUCATION

BS in Business Management

Portland State University - Portland, OR

2008 to 2012

SKILLS

Microsoft Office, Managing Processes, Organization, Analyzing Information, Professionalism, Problem Solving, Supply Management, Inventory Control, Verbal Communication, Time Management

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