Helpdesk support technician
Resume:
Carl Harvey
**** **** ****** ******, **********, NC 27409
****.********@*******.***
Objective: Helpdesk analyst with previous experience looking to reinvigorate and get back onto a meaningful career path.
SUMMARY OF QUALIFICATIONS
Held a Top Secret Government security clearance with CI polygraph.
Awarded the Naval Good Conduct Award for superior performance during the last 4 years of naval service.
Demonstrated the ability to adapt in a fast paced work environment that constantly evolved on a sometimes daily or weekly basis.
Worked with windows 2000, NT, and above operating systems and office tools.
Possess beginner to intermediate knowledge of commands in UNIX/LINUX.
PROFESSIONAL EXPERIENCE
Uber Driver (June 2015 – Present) Greensboro, NC
Providing ridesharing service for the UberX platform. This encompasses providing top notch customer service, developing good knowledge of the prospective city being driven in and providing excellent recommendations.
Interact with and safely transport rider from pickup to destination. Primary skillset developed helps the driver develop good query skills to comb through different information systems and streams to consistently be in the prime areas for driving.
Adapted to and provided proficient and timely routes when GPS routed incorrectly or rider was unsure of route.
Time Warner Cable Broadband Technician (February 2014 – May 2015) Greensboro, NC
Worked on a daily basis with RG6, RG11, mainline, feeder, and trunk co-axial cable.
Information systems that I interacted with on a daily basis included work order creation programs. These programs allowed remote query into the customer premise equipment.
Developed highly effective troubleshooting skills that helped diagnose and cancel over the phone on average 3 service calls a day. This freed me up to take on more service calls which helped increase customer satisfaction with the company and increase overall productivity.
Southeastern Cable Technician (December 2012 – December 2013) Chadbourn, NC
Filed timely and accurate field reports and recommended maintenance to security lock boxes and degraded lines.
Performed installations, upgrades, and disconnects before Time Warner gave disconnects strictly to disconnect crews.
Knowledgeable on the operating frequencies for Broadcast, Essentials, Broadcast+ Basic in the Raleigh, Wilmington, and Greensboro markets.
Smithfield Foods Production Worker (February 2012 – August 2012) Tar Heel, NC
Adhered to strict sanitation and cleanliness rules which allowed the work environment to never be cross contaminated from inside or outside contaminants.
Consistently have shown the adaptability to quickly learn and conform to operating standards in regards to selection, processing, and shipping of the product.
Handled around 1000-2000 pounds of product daily without fail or need for re-inspection or further processing.
Infocision Sales Representative (August 2011- December 2011) Huntington, WV
Manage multiple telemarketing programs for Verizon Wireless contributing to the estimated $9 million dollar annual earnings reported for this sector.
Showed the ability to creatively work with clients to help develop the most profitable telecommunication programs.
Eagle Environmental, Inc., Security Escort, (October 2010 – June 2011) Fort Meade, MD
Main duties encompass providing physical presence in observance of un-cleared personnel through secure spaces to perform needed maintenance.
Function as a liaison between said contractors and there assigned workspaces.
Ensured that un-cleared personnel did not in any way tamper with or gain access to pertinent clearance related material or areas.
Tech Message Operator U.S. Navy (August 2007 – August 2009) Fort Meade, MD
Coordinated with and provided daily interaction and relations on our only link to a foreign partner.
Maintained needed files by adding and deleting files on the network server and backing up files to guarantee their safety in the event of problems with the network.
Maintained and updated calendar appointments with various subject matter experts via phone, and email. Contacted both sides to ensure that meetings were or weren’t taking place and updated accordingly.
Worked daily with a UNIX based system in the storage, moving, and deleting of various files on a multi-million dollar information system.
Strong interpersonal skills allowing for smooth transitions and good work center production. Sound technical writer that can clearly and concisely write instructions for end users.
Reported and tracked trouble ticket creation, escalation, and resolution. Wrote detailed instructions on any ticket issued to prevent any downtime in the future if the problem came back.
Worked a 4 on 3 off, 3 on 4 off 12 to 14 hour shift.
U.S. Navy Plane Captain/Corrosion Tech (August 2004 – August 2007) Virginia Beach, VA
Primary role included performing inspections of and guiding F/A18 Superhornets jets to the runway and launching them out for flight.
Inspected planes daily for chipped and damaged paint.
Sanded, cleaned, and painted areas that could have become problematic to prevent corrosion and ultimately flight failure.
EDUCATION
AXIA University of Phoenix: 35 Semester credits in Information Technology/ Networking, Phoenix, AZ GPA (2.8/4.0)
U.S. Navy Signals Analysis School: Proficient in the radio wave propagation
Currently pursuing CCNA
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