Customer Service Medical

YURITZA HERNANDEZ

*** **** **** ******

Hialeah, FL 33010

Phone: 305-***-****

****************@*****.***

Objective

To bring to you organization enthusiasm, dedication, responsibility, and good work ethic, combined with a desire to utilize my skills obtained through my experience.

Ability Summary

• Wide practical knowledge of the airport procedures of ticketing and booking reservations

• Acquired proficiency of processing documents and handling daily correspondence

• Customer service skills

• Good leadership skills

• Knowledge of maintenance of rooms, bathroom as well as cleaning them keeping company's standards.

• Computer knowledge (MS office)

• Excellent guest service & communication skills

• Fluency in Portuguese, Spanish & English

• Knowledge of Medical Terminology

• Solid working knowledge of Insurance Plans

Employment History

Housekeeper

02/2010 - 05/2013

Menin Hotel

Miami beach, FL

• Helping boys in managing housekeeping operations.

• Responding immediately to the complaints and requests from guests.

• Ensuring that all furniture and equipment are kept and maintained in good working condition.

• Ensured cleaning and preventive maintenance was carried out according to the schedule.

Front Desk Clerk

03/2009 - 01/2010

RAR Medical Center

Miami, FL

• Greet patients and provide instructions as they come in

• Perform clerical and administrative tasks

• Handle insurance and authorization verification

• Collect patient demographic data

• Analyze health insurance benefits and verify insurance eligibility

• Obtain and record patients’ vital signs

• Receive telephone calls and provide relevant information

• Schedule and confirm appointments

• Handle incoming and outgoing correspondence

• Process requests for medical records

Customer Service Agent

01/2008 - 04/2008

Galeao International Airport

Rio de Janeiro, Brazil

• Answered customer questions and provided assistance based on each customer's needs and requests by brand in a friendly, helpful and prompt manner.

• Make and confirm reservations for transportation or lodging, or sell transportation tickets.

• May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets, contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.

Education and Training

Issuing Institution

Location

Qualification

Course of Study

Rafael Gueeras Vives School

Camaguey, CU

High School Diploma

General Education

References Available on Request

Contact this candidate