Operations Manager
Resume:
Phone: 647-***-****
Email: ********@******.***
Peter Nanda
Summary:
An Engineer who has extensive experience in operations, quality and production who works well in a fast paced demanding environment. Is a solutions-oriented leader who can build strong, cohesive, well-functioning teams. Is polished with a high energy level and can manage challenging tasks in a calm and confident manner. Self-motivated and takes initiative to improve efficiency and reduce costs. Poised in interactions with others at all levels of the organization and is someone who is articulate, able to interpret and effectively communicate processes in a clear and concise manner.
Key Strengths:
Excellent interpersonal skills and customer focused
Ability to work equally well in a team or alone or in a unionized environment.
Strong oral and written communication skills
Ability to multi-task without losing focus
Strong troubleshooting and problem solving skills
Highly adaptable with a broad range of transferable skills
Ability to synthesize complex issues into easily understood concepts and explain them in a clear and concise manner
Proven performance, results oriented attitude
Works well in stressful situations
Is a creative thinker who utilizes a disciplined approach in decision making
Core Competencies:
Root cause analysis Report and proposal writing
Resource allocation Project management
Research/analysis Analytical problem solver
Restructuring
Work History:
UNDERWRITERS LABORATORIES OF CANADA, Toronto, ON 2007-2015
Engineering and Laboratory Operations Manager
Completed Green Belt Certification – Certified Green Belt
Certified Health and Safety representative
Effectively managed Engineering, Laboratory and Facilities management teams consisting of direct reports of 20+ individuals
Led a team to develop significant progress in responsiveness to internal and external customers
Made significant improvements in productivity, employee morale, engineering judgements, teamwork, global team support, prioritizing tasks and meeting tight schedules
Successfully handled difficult employee scenarios and skilfully resolved issues
Exceeded budget targets on various occasions
Significantly improved gross margins and revenue
Successfully planned and executed new business opportunities
Completed projects in record time from planning to execution including procuring equipment, personnel training, industry readiness, and start-up of testing facilities
Managed and influenced cross-functional teams that included engineers, laboratory technicians, administrators, support staff, and inside sales
Developed business tools, designed high-speed teams, and conducted quarterly business reviews with clients ensuring Key Performance Indicators (KPIs) were met
Served as Proactive Customer Engagement (PACE) champion
Designed recovery operations that included elimination of extreme work backlogs (52 weeks down to 0) by redesigning project handling processes and implementing KPIs
Coordinated revenue recovery program that brought company from annual Operating Profit (OP) of -12% to 35% within two years and an additional 13% in following two years
Increased our net promoter scores from worst in company at 17% to best in company at 74% in 2.5 years
Achieved increased revenue of 85% from 2008 to 2012
Developed work flows by complexity and created high-speed focused teams
PKC GROUP CANADA INC., Toronto, ON 2006-2007
Quality/OP Manager
Set up a quality department and system per PKC Global practices
Responsible for the North American quality operations consisting of over 500 employees.
Represented North America at the Global level
Visited several PKC’s locations worldwide and implemented best global practices to North America
Responsible for ISO/TS quality system
Process improvements by implementing APQP and PSOs
Extensive involvement in developing Quality and operational strategies during company’s growth from $ 6M in revenue to 40M and then in a merger with company over $ 300M in sales
Resolution of customer concerns with end users including Ford, GM, and Delphi
Managed several big customers including Dura Automotive, Arvin Meritor, Bombardier Recreational Products, Siemens, Volvo, Black & Decker, Celestica, Honeywell, IBM
ELECTRO CANADA LTD., Toronto, ON 1992-2006
Corporate Quality/Operations Manager 1999-2006
Developed and implemented ISO9001:2004 and TS 16949 for the Canadian and Mexican locations
Completed TS16949 registration process for Canadian and Mexican locations in 2005
Responsible for corrective and preventive action and continuous improvement efforts in the organization
Developed and submitted Production Part Approval Process (PPAP) to automotive customers
Developed and maintained Quality System based on current automotive requirements
Liaised with automotive and other customers
Liaised with customers and suppliers concerning quality matters throughout North America including Mexico, Europe and Asia
Responsible for maintaining supplier certification program and conducting audits to suppliers
Responsible for maintaining C.S.A./UL standards for different products and dealt with C.S.A./UL auditors regarding inspection and Testing matters
Managed direct staff of 29 as Corporate Quality/Operations Manager
Reduced External PPM from 3000 to less than 50
Had major contribution to starting operations in Mexico and moving products from Toronto to Nogales, Mexico
Participated in Value chain value engineering exercises to eliminate waste and improve costs
Held responsibility for P&L of $10M
Managed daily operations of projects for customer in different sectors
Quality Manager 1995-1999
Upgraded quality system to ISO 9002-1994 in 1996 and achieved QS 9000 registration in 1997
Implemented QS 9000 in another facility in Mexico and successfully completed the registration process in 1998
Responsible for customers’ and suppliers’ quality and satisfaction concerns
Managed the quality department in Toronto and Mexico
Management representative for ISO and QS9000
Quality Engineer 1992-1994
Worked in the electronic industry supplying, wiring harnesses, molding cables to automotive, computer and appliance industry
Developed ISO 9002 quality system for the company
Developed a quality manual and system procedures, and implemented the quality manual
Responsible for providing SPC training to the employees and conducting quality audits
SPC, advanced quality planning, gauge planning, R&R studies, preliminary process capability studies, control plan, and FMEA
MILITARY ENGINEERING SERVICES, Dehradun, INDIA 1986-1991
Operations Manager
Responsible for managing internal and external electrification for the city consisting of over 300 unionized employees.
Responsible for resolution of customer complaints
WATER WORKS, Dehradun, INDIA 1985-1986
Water Works Operations Engineer
Responsible for managing water supply of the city including tenders/quotes and managing maintenance staff
Responsible for resolution of customer complaints
Education:
Malaviya National Institute of Technology (University of Rajasthan), Jaipur, India
Bachelor of Engineering, 1982
Degree evaluated by The University of Toronto
Other Courses/Workshops:
Lean Leadership program from UL University including Shingo model training, 2014
Certified Green Belt training received from Underwriters Laboratories (UL), 2009
Six Sigma Black belt training, 1999
Underwriters Laboratories (UL) Leader program
Business Continuity & Crisis Management training
Leadership Essentials Certificate Program from UL University
Joint Health and Safety Committee Member Certification, 2013
Managing the cost of supply chain – Aim & Drive process at Celestica
Participated in a workshop on cellular manufacturing
Deming’s course through the aid of four videotapes provided by MIT center for advanced engineering study
Fundamentals of quality assurance
Statistical methods in quality assurance
Principles of quality assurance
Management of quality assurance
Reliability engineering
Interpersonal communication skills
QS 9000 essentials from QMI
Lead auditor course from QMI
ISO/TS 16949:2002 Supplier Auditor Certification from AIAG
ISO14001:2004 Essentials from QMI
Managing Water Supply & Sewerage systems
Professional Affiliations:
Senior Member of the American Society for Quality (ASQ)
Member of the American Management Association
References supplied upon request
Contact this candidate