Customer Service Sales

Christopher R. Brown 501-***-**** or 501-***-****

PO Box 56693 - 8 Lenora Lane, Little Rock, AR 72215 ***********@*****.***

OBJECTIVE

To obtain employment with a company/organization in order to bring added value while utilizing my managerial and administrative skills.

SUMMARY OF QUALIFICATIONS

Ten years’ experience in customer service training

Five years’ experience in corporate training

Five plus years’ experience in retail and call center customer service

Seven plus years’ experience in administration, supervisory, and management

Excellent interpersonal and communication skills

Proficiency using Microsoft Office Suite, Adobe Creative Suite, and Photoshop

Fluency in spoken and written English

EXPERIENCE

Customer Service Trainer/Curriculum and Course Developer, Arkansas Blue Cross and Blue Shield, Little Rock, AR, Mar 2010 to June 2014

Conducted excellent technical training on systems, products, benefits, claims, customer service skill sets to new and existing customer service representatives; provided curriculum and course development for these training class as well as training needs analysis.

Performed at above average levels of proficiency.

Customer Service Trainer, Arkansas Blue Cross & Blue Shield, Little Rock, AR, Dec 2005 to Mar 2010

Conducted excellent technical training on systems, products, benefits, claims, customer service skill sets to new and existing customer service representatives; provided curriculum and course development assistance for these training classes as well as training needs analysis as requested.

Performed at above average levels of proficiency.

HIN Customer Support Representative, Arkansas Blue Cross & Blue Shield, Little Rock, AR, Jun 2003 to Dec 2005

Performed research and problem solving while providing appropriate responses with correct information

Conducted interdepartmental communication while maintaining a sense of urgency as needed

Provided education and support in testing claim formats and ensuring that valid coding is being utilized, report verification and problem resolution.

Customer Service Representative, Arkansas Blue Cross & Blue Shield, Little Rock, AR, Nov 2000 to Jun 2003

Performed research and problem solving task while providing appropriate responses with correct information for members, providers, agents, vendors, and third party administrators

Conducted interdepartmental communication while maintaining a sense of urgency as needed

Provided education and support on products, benefits, claim status, enrollment status, billing/payment information, web support, procedure authorization/approvals, and more as necessary.

Salaried Assistant Manager, NPC International, Inc.-Pizza Hut, Little Rock, AR, Sep 1999 to Dec 1999

Managed the daily operations of the restaurant, including the selection, development and performance management of employees.

Successfully managed P&L by regulating the inventory control process and ordering of food supply items

Optimized profits

Ensured that customer satisfaction standards where exceeded with our customer and their dining experience.

Business Administrator, Awareness Center International, Inc., Little Rock, AR, May 1998 to Jun 1999

Managed the daily business operations of the organization

Optimized the hiring, training, development, disciplinary actions of all employees

Managed the daily business operations and curriculum of the child care and learning center

Coordinated all business transaction with vendors and/or contractors

Managed the implementation, daily operations, and performance of state regulations and guidelines as performed by daycare and learning center staff

Managed the implementation, daily operations, and performance of state regulations and guidelines as performed by elementary, secondary academy staff

Managed the implementation, daily operations, and performance of state regulations and guidelines as performed by the summer program and tutoring program staff

Southwestern Bell Yellow Pages, Inc. (AT&T), Little Rock, AR and St. Louis, MO, Support, Dec 1980 to May 1998

Sales Support Assistant-System

Performed system, network connectivity, purchasing, inventory, maintenance, and troubleshooting support task for desktop and laptop computers, routers, copiers, facsimile, printers, and other office equipment

Sales Support Assistant-Marketing

Developed text for press releases, designed sales and visual aids, brochures, and market analysis support of the division.

Customer Service Specialist

Performed collections services on delinquent customer accounts of over $93,000 plus annually and performed at an 86% delinquent debt recovery rate.

Supervisor-Publishing Systems

Successfully performed supervisory support and administrative support duties to a team of thirty-two Publishing Clerks responsible for editing and processing copy for publishing

Supervisor-Clerical Training

Performed clerical training and supervisory support duties to new and existing Sales Support Assistants responsible for editing and data entry of contract and processing of copy for publishing.

EDUCATION

ITT Technical Institute-Little Rock, AR

Associate of Applied Science: Software Development, Dec 2014 to present

Pulaski Technical Institute-North Little Rock, AR

Some Basic Courses and Web Page Design, Jan 2012 to May 2013

Philander Smith College, Little Rock, AR

Some Basic Courses and Organizational Management, Jan 2004 to May 2005

Hall Senior High School, Little Rock, AR

Office Management and Administration, Aug 1976 to May 1980

HONORS AND ACTIVITIES

S.O.A.R. Eagle Award recipient 2007 and 2008

Demonstrated performance in Spirit of Service, being Optimistic, Accountable, and Respectable.

North Little Rock Chamber of Commerce

Member

American Society for Training and Development

Member

Arkansas Chapter of the American Society for Training and Development

Member/Ambassador

ABCBS Enterprise Employee Committee

Former member

Visions Diversified Corporation

Proprietor

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