Customer Service Sales
Resume:
Destiny A. Dunbar
Kennesaw, GA 30144
*********@*****.***
SUMMARY:
Logistics Specialist with over eight years of experience. Over ten years in customer service, sales, data entry, data analysis, and reconciliation within retail and communication industries.
JOB HISTORY/DUTIES:
Crawford and Company Jacksonville, FL Aug. 2015- Present
Catastrophe Response Coordinator
●Directs the Catastrophe Response, to include the development and execution of business and financial objectives.
●Determines proper infrastructure for Catastrophe Response to be adequately prepared to respond to catastrophe events throughout the calendar year.
●Designs a Catastrophe operational model for the use of internal and external resources and during catastrophe, implements CAT response plan including managing deployment and use of resources and all administrative functions.
●Periodically tests CAT plan to confirm readiness.
●Offers on-site catastrophe management and technical and corporate/claim policy and procedure consultant services.
●Implements, communicates and manages catastrophe-related policies and procedures.
●Implements financial tools and metrics to analyze claim and catastrophe data.
●Participates with senior management in the development and implementation of claims policies and business strategy.
●Prepares and reports business progress, business activities and trends to senior management.
●Keeps current on regulations and issues, industry activity and trends. May represent company in industry trade groups.
TC Delivers Jacksonville, FL Feb.2013-Aug 2015
Customer Service/ Data Entry
●Oversees client accounts from start to finish with direct mailing and data processing
●Communicates with the data processing and production to ensure client satisfaction
●Maintains communication with the client on mail dates, materials needs, revisions, and proofs on contracted jobs.
●Enters new work orders in Print Stream to ensure accuracy and provides to correct department for proper services.
●Coordinates the revision of service codes, revenue codes, and accounts between Financial Services and programs to meet billing requirements
●Submits precise invoice statements to appreciate department on a weekly and monthly basis
●Efficiently using PostalOne and Satori for postal regulations, postage rates and mailing
requirements
●Updates department SOP’s to accurately reflect the current practices.
●Sort and distribute mails and faxes to respective personnel.
Phil Shoes Department Store Jacksonville, FL Mar. 2003-Jul. 2012
Operations Assistant/ Logistics Specialist
●Handled all primary accounts inventory, shipment and receiving, pricing inquiries, and delivery status using QuickBooks
●Received all merchandise and using Microsoft Excel to tag and label.
●Utilized company system SAP to maintain in-house inventory.
●Input project data into the capital projects system, customer complaint log, track progress, vendor quotes and schedule reviews.
●Coordinated with Sales Managers and their customers for field service support.
●Provided merchandise support by taking inventories, stocking the sales floor and making decisions regarding daily work priorities.
●Reconciled payments and receipts to various parties on time.
●Solve problems which affect the store’s service, efficiency, and productivity
●Managed the overall execution of all operations and receiving SOPs
●Reviewed operational reports and records to ensure adherence to Company policies and procedures
●Monitored the accuracy of receiving, transfers, debits/damages, and charge-backs to maintain the accuracy of the inventory through partnership with the Receiving Supervisor
●Managed the overall scheduling process, maintaining integrity in all scheduling functions and ensuring schedules and Payroll budgets are compliant with company standards
●Maintained store supplies including ordering, organization, cost including but not limited to continuous flow team and markdown teams (EAS tags, sizing rings, lanyards, etc.)
●Workload Planning of Freight and Markdown team resources
Precision Response Jacksonville, FL Mar. 2000-Mar. 2003
Customer Service/ Claims /Sales Representative
Established and maintain subscriber enrollment files according to internal policies and procedures
Reviewed and processed renewals prior to effective date
Utilized pricing tools for correct rates
Outbound and Inbound sales experience, including assisting members with long distance services, consultative selling techniques, and promoting AT&T products/services
10- Key/ data entry for claims and customer service
EDUCATION:
FL. State College Jacksonville, FL Current
AA in Computer Drafting and Design
TECHNICAL SKILLS:
PC SKILLS: Windows XP, Internet, Word, Outlook, Excel, Project, Visio, Access 10-key, and PowerPoint.
SYSTEMS: QuickBooks, Print Stream, SAP, PostalOne, and Satori, Nexus, and Xactanalysis
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